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| Author | : Phillip Van Hooser |
| Publisher | : John Wiley & Sons |
| Total Pages | : 206 |
| Release | : 2005-09-19 |
| Genre | : Business & Economics |
| ISBN | : 0471763616 |
Download Willie's Way Book in PDF, ePub and Kindle
Praise for Willie's Way: "Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time." --Joe Scarlett Chairman of the Board Tractor Supply Company "Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top." --Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia "Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem." --Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.
| Author | : Adam Falkner |
| Publisher | : SCB Distributors |
| Total Pages | : 82 |
| Release | : 2020-02-04 |
| Genre | : Poetry |
| ISBN | : 194373576X |
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2021 Midwest Book Awards - Poetry Debut Gold Medal Winner 2020 Forewords Reviews INDIES Awards - Poetry Gold Medal Winner “Prophetic in bleak times” —DR. CORNEL WEST The Willies, Adam Falkner's first full-length poetry collection, offers a sharp and vulnerable portrait of the journey into queerhood in America. In a voice that Dr. Cornel West heralds as “prophetic in bleak times,” Falkner departs from a more familiar coming out narrative to center the stories of dueling selves. Masquerading white boy. Child of an addict. Closeted varsity athlete. Drifting seamlessly between the scholarly and conversational, Falkner's poems showcase a versatility of language and a courageous hunger, unafraid of depicting the costumes we use to hide legacies of toxic masculinity. Through snapshots both tragic and humorous, merciless and humane, Falkner offers powerful new ways of understanding the intersectional linkage that binds queer shame to cultural appropriation. At its core, The Willies asks us to consider who we will become if we do not grapple with what scares us most. Advance praise for The Willies Adam Falkner has heard what hums at the marrow of men who deceive themselves in order to survive America. — SAEED JONES This is truth that changes the air it reaches. This is poetry that, damn it, you can't shake. — PATRICIA SMITH In these urgent and sometimes mysterious poems, Falkner traces questions of identity, family, love and the self. His language is angular and surprising, his content intimate and profound. — ANDREW SOLOMON Adam Falkner is a poet with a heart of gold and a spine of steel. We need his prophetic voice in these bleak times. —DR. CORNEL WEST I am thankful for the incisive mind and eye of Adam Falkner. In the poems, the work of balancing several selves at once is done gently, deftly, and with the brilliance of someone curious about how limitless they can become. ― HANIF ABDURRAQIB
| Author | : Joe Nick Patoski |
| Publisher | : Little, Brown |
| Total Pages | : 592 |
| Release | : 2008-04-21 |
| Genre | : Biography & Autobiography |
| ISBN | : 9780316031981 |
Download Willie Nelson Book in PDF, ePub and Kindle
From his first performance at age four, Willie Nelson was driven to make music and live life on his own terms. But though he is a songwriter of exceptional depth - "Crazy" was one of his early classics - Willie only found success after abandoning Nashville and moving to Austin, Texas. Red Headed Stranger made country cool to a new generation of fans. Wanted: The Outlaws became the first country album to sell a million copies. And "On the Road Again" became the anthem for Americans on the move. A craggy-faced, pot-smoking philosopher, Willie Nelson is one of America's great iconoclasts and idols. Now Joe Nick Patoski draws on over 100 interviews with Willie and his family, band, and friends to tell Nelson's story, from humble Depression-era roots, to his musical education in Texas honky-tonks and his flirtations with whiskey, women, and weed; from his triumph with #1 hit "Always On My Mind" to his nearly career-ending battles with debt and the IRS; and his ultimate redemption and ascension to American hero
| Author | : Sebastian Barry |
| Publisher | : Penguin |
| Total Pages | : 304 |
| Release | : 2005-09-08 |
| Genre | : Fiction |
| ISBN | : 1101075767 |
Download A Long Long Way Book in PDF, ePub and Kindle
Praised as a “master storyteller” (The Wall Street Journal) and hailed for his “flawless use of language” (Boston Herald), Irish author and playwright Sebastian Barry has created a powerful new novel about divided loyalties and the realities of war. Sebastian Barry's latest novel, Days Without End, is now available. In 1914, Willie Dunne, barely eighteen years old, leaves behind Dublin, his family, and the girl he plans to marry in order to enlist in the Allied forces and face the Germans on the Western Front. Once there, he encounters a horror of violence and gore he could not have imagined and sustains his spirit with only the words on the pages from home and the camaraderie of the mud-covered Irish boys who fight and die by his side. Dimly aware of the political tensions that have grown in Ireland in his absence, Willie returns on leave to find a world split and ravaged by forces closer to home. Despite the comfort he finds with his family, he knows he must rejoin his regiment and fight until the end. With grace and power, Sebastian Barry vividly renders Willie’s personal struggle as well as the overwhelming consequences of war.
| Author | : Jason Plato |
| Publisher | : Penguin UK |
| Total Pages | : 304 |
| Release | : 2019-09-19 |
| Genre | : Biography & Autobiography |
| ISBN | : 0241404177 |
Download How Not to Be a Professional Racing Driver Book in PDF, ePub and Kindle
'HILARIOUS AND OUTRAGEOUS' CHRIS EVANS THE HILARIOUS FULL-THROTTLE MEMOIR FROM ONE OF THE BIGGEST CHARACTERS IN UK MOTOR RACING SHORTLISTED FOR THE TELEGRAPH SPORTS BOOK AWARDS 2020 Two-time championship-winning and record-breaking racing driver, Jason Plato is a living, breathing example of what you shouldn't do if you want to become a professional racing driver: DO NOT: · Steal a JCB in Monaco and end up in prison there - twice · Kill Bernie Ecclestone (almost) · Choose fags and booze over the gym · Give Prince Charles the finger on the M42 · Make enemies with a 6ft 6" rival who is a black belt in everything Since joining the Williams Touring Car team in 1997 he has had more race wins than Lewis Hamilton and Stirling Moss, competed in more races than Jenson Button and set the largest number of fastest laps ever. But he's also a rule breaker who has had more than his fair share of near-death experiences, drunken escapades and more. There is nothing sensible, predictable or considered about Jason. But this is how he became a racing legend. ______ LONGLISTED FOR THE TELEGRAPH SPORTS BOOK OF THE YEAR AUTOBIOGRAPHY AWARD 'As entertaining as watching him drive, a cracking read!' Sir Chris Hoy 'Jason Plato is one of the most gifted racing drivers of his generation!' Damon Hill
| Author | : Robert Stetson |
| Publisher | : BookCountry |
| Total Pages | : 129 |
| Release | : 2013-11-04 |
| Genre | : Fiction |
| ISBN | : 1463002564 |
Download Red Dwarf Book in PDF, ePub and Kindle
This is the story of a Space Cadet named Clay Stone who completed his academy training and is assigned to Space Center as the first Starship Captain to embark on a stellar mission to a red dwarf star called Alpha Proxima 4.2 light years away.The trip is a disaster and the trials and tribulations are many, but the mission is almost doomed near the end. The story is packed full of humor, romance, action and adventure. You're going to love this one.But, PLEASE, don't tell anyone the ending.Be sure and read Red Dwarf II to continue this exciting adventure.
| Author | : Ed Viesturs |
| Publisher | : Crown |
| Total Pages | : 310 |
| Release | : 2012-10-23 |
| Genre | : Sports & Recreation |
| ISBN | : 0307720438 |
Download The Will to Climb Book in PDF, ePub and Kindle
The bestselling author of The Mountain and No Shortcuts to the Top chronicles his three attempts to climb the world’s tenth-highest and statistically deadliest peak while exploring the dramatic and tragic history of others who have made—or attempted—the ascent. “Viesturs and Roberts have written an exhaustively researched and wonderfully compelling history of the most fascinating and dangerous of the Himalayan giants.”—David Breashers, veteran mountaineer and documentary filmmaker, director of IMAX film Everest As a high school student, Ed Viesturs read and was captivated by the French climber Maurice Herzog’s famous and grisly account of the first ascent of Annapurna in 1950. When he began his own campaign to climb the world’s fourteen highest peaks in the late 1980s, Viesturs looked forward with trepidation to undertaking Annapurna himself. Two failures to summit in 2000 and 2002 made Annapurna his nemesis. His successful 2005 ascent was the triumphant capstone of his climbing quest. In The Will to Climb Viesturs and co-author David Roberts bring the extraordinary challenges of Annapurna to vivid life through edge-of-your-seat accounts of the greatest climbs in the mountain’s history, and of his own failed attempts and eventual success. In the process Viesturs ponders what Annapurna reveals about some of our most fundamental moral and spiritual questions—questions, he believes, that we need to answer to lead our lives well.
| Author | : United States. Congress. Senate. Committee on Veterans' Affairs |
| Publisher | : |
| Total Pages | : 506 |
| Release | : 1972 |
| Genre | : |
| ISBN | : |
Download Unemployment Among Vietnam-era Veterans Book in PDF, ePub and Kindle
| Author | : United States. Congress. Senate. Committee on Veterans' Affairs. Subcommittee on Readjustment, Education, and Employment |
| Publisher | : |
| Total Pages | : 488 |
| Release | : 1973 |
| Genre | : Veterans |
| ISBN | : |
Download Unemployment Among Vietnam-era Veterans Book in PDF, ePub and Kindle
| Author | : Wilfrid Lupano |
| Publisher | : Graphic Universe TM |
| Total Pages | : 48 |
| Release | : 2024-09-10 |
| Genre | : Juvenile Fiction |
| ISBN | : |
Download The Wolf in Underpants and the Hazelnut-Cracker Book in PDF, ePub and Kindle
The holidays have arrived, and the Wolf in Underpants receives a strange present: a red nutcracker owl. The Wolf falls asleep delighted—but then the toy comes to life and leads him to a forbidden forest, a most frightening place! The Wolf will have to overcome a thousand dangers, including the willies! (Yes, wolves get the willies, too.) The sixth tale in the Eisner-nominated Wolf in Underpants series is a laugh-out-loud fable about identity, conformity, and being your true self.
