Vessel Traffic Service New Orleans Louisiana PDF Download

A team of human factors specialists analyzed the performance of watchstanders in the U.S. Coast Guard Vessel Traffic Center at New Orleans, LA. Data collected included copies of the center's forms and logs, records of watchstander activities for a total of 13 hours of observation, timed measurements of typical watchstander activities, records of 10 in-depth interviews with center personnel, stress questionnaires administered to 11 watchstanders, and photographs of equipment and workspace layout. Analysis of the data yielded tentative models of time utilization and the relationship of activity to traffic load and eight suggestions for improving operations.