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| Author | : Van Haren Publishing |
| Publisher | : |
| Total Pages | : 256 |
| Release | : 2018 |
| Genre | : |
| ISBN | : 9789401802628 |
This training material covers the syllabus for the VeriSM(TM) Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM(TM) Foundation certification.
| Author | : Helen Morris |
| Publisher | : Van Haren |
| Total Pages | : 257 |
| Release | : 2018-01-22 |
| Genre | : Architecture |
| ISBN | : 9401802637 |
Besides the VeriSMTM – Foundation Courseware (ISBN: 9789401802628) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Contact us at [email protected] to find out more about our Courseware Partnership. This training material covers the syllabus for the VeriSMTM Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSMTM Foundation certification. VeriSMTM Foundation consists of two parts: VeriSMTM Essentials and VeriSMTM Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSMTM Plus training only. When they pass the VeriSMTM Plus exam they receive the VeriSMTM Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSMTM Essentials training only. Students who pass the VeriSMTM Essentials exam, receive the VeriSMTM Essentials certificate. If they pass the VeriSMTM Plus exam later, they will automatically receive the VeriSMTM Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSMTM model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSMTM is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSMTM is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSMTM is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.
| Author | : Pultorak & Associates Ltd |
| Publisher | : Createspace Independent Publishing Platform |
| Total Pages | : 404 |
| Release | : 2018-05-30 |
| Genre | : |
| ISBN | : 9781720572947 |
Quality, accredited VeriSM(TM) Foundation courseware that pairs with our VeriSM(TM) Foundation instructor kit available on www.pultorak.com.
| Author | : Helen Morris |
| Publisher | : Van Haren |
| Total Pages | : 214 |
| Release | : 2018-09-15 |
| Genre | : Architecture |
| ISBN | : 9401803552 |
El paquete Courseware consiste de dos públicaciones , VeriSMTM - Fundamentos Courseware y Fundamentos guía de estudio. Este material de entrenamiento cubre el plan de estudios para la calificación VeriSMTM fundamentos. El entrenamiento puede ser entregado durante dos días. Este Courseware está acreditado para preparar al estudiante para la certificación VeriSMTM. VeriSMTM Fundamentos consiste de dos partes: VeriSMTM Essentials y VeriSMTM Plus, cada uno cubriendo un día de entrenamiento. Los estudiantes que ya tienen un certificado en Gestión de Servicios (TI) pueden beneficiarse del conocimiento que ya tienen. Son el público objetivo para el entrenamiento VeriSMTM Plus únicamente. Cuando aprueben el examen VeriSMTM Plus, recibirán el certificado de VeriSMTM fundamentos. Proveedores de entrenamiento que quieran ofrecer un día de capacitación sobre principios de gestión de servicios podrían decidir ofrecer únicamente el entrenamiento de VeriSMTM Essentials. Los estudiantes que aprueben el examen VeriSMTM Essentials, recibirán el certificado de VeriSMTM Essentials. Si posteriormente ellos aprueban el examen VeriSM plus, recibirán automáticamente el certificado VeriSMTM Fundamentos. El courseware cubre los siguientes temas: • La organización del servicio (Essentials) • Cultura del servicio (Essentials) • Personas y cultura organizacional (Essentials) • El modelo VeriSMTM (Ambas) • Prácticas progresivas (Plus) • Tecnologías innovadoras (Plus) VeriSMTM es un enfoque holístico y orientado a la empresa, que le ayuda a comprender el creciente panorama de las mejores prácticas y cómo integrarlas para ofrecer valor al consumidor. Esto es una evolución en el pensamiento de la Gestión de Servicios y ofrece un enfoque actualizado, incluyendo las últimas prácticas y desarrollos tecnológicos, para ayudar a las organizaciones a transformar su negocio en la nueva realidad de la era digital. VeriSMTM es un enfoque de Gestión de Servicios que está Dirigido por el valor, Evolutivo, Responsivo (Adaptado) e Integrado VeriSMTM es una marca registrada y propiedad del IFDC, la Fundación Internacional de Habilidades Digitales
| Author | : van Haren Publishing |
| Publisher | : Van Haren Publishing |
| Total Pages | : 0 |
| Release | : 2019-04-25 |
| Genre | : Business & Economics |
| ISBN | : 9789401803533 |
'El paquete Courseware consiste de dos públicaciones, VeriSM(TM) - Fundamentos Courseware y Fundamentos guía de estudio. Este material de entrenamiento cubre el plan de estudios para la calificación VeriSM(TM) fundamentos. El entrenamiento puede ser entregado durante dos días. Este Courseware está acreditado para preparar al estudiante para la certificación VeriSM(TM). VeriSM(TM) Fundamentos consiste de dos partes: VeriSM(TM) Essentials y VeriSM(TM) Plus, cada uno cubriendo un día de entrenamiento. Los estudiantes que ya tienen un certificado en Gestión de Servicios (TI) pueden beneficiarse del conocimiento que ya tienen. Son el público objetivo para el entrenamiento VeriSM(TM) Plus únicamente. Cuando aprueben el examen VeriSM(TM) Plus, recibirán el certificado de VeriSM(TM) fundamentos. Proveedores de entrenamiento que quieran ofrecer un día de capacitación sobre principios de gestión de servicios podrían decidir ofrecer únicamente el entrenamiento de VeriSM(TM) Essentials. Los estudiantes que aprueben el examen VeriSM(TM) Essentials, recibirán el certificado de VeriSM(TM) Essentials. Si posteriormente ellos aprueban el examen VeriSM plus, recibirán automáticamente el certificado VeriSM(TM) Fundamentos. El courseware cubre los siguientes temas: -La organización del servicio (Essentials) -Cultura del servicio (Essentials) -Personas y cultura organizacional (Essentials) -El modelo VeriSM(TM) (Ambas) -Prácticas progresivas (Plus) -Tecnologías innovadoras (Plus) VeriSM(TM) es un enfoque holístico y orientado a la empresa, que le ayuda a comprender el creciente panorama de las mejores prácticas y cómo integrarlas para ofrecer valor al consumidor. Esto es una evolución en el pensamiento de la Gestión de Servicios y ofrece un enfoque actualizado, incluyendo las últimas prácticas y desarrollos tecnológicos, para ayudar a las organizaciones a transformar su negocio en la nueva realidad de la era digital. VeriSM(TM) es un enfoque de Gestión de Servicios que está Dirigido por el valor, Evolutivo, Responsivo (Adaptado) e Integrado VeriSM(TM) es una marca registrada y propiedad del IFDC, la Fundación Internacional de Habilidades Digitales
| Author | : Helen Morris |
| Publisher | : Van Haren |
| Total Pages | : 274 |
| Release | : 2019-01-01 |
| Genre | : Architecture |
| ISBN | : 9401803862 |
Besides the VeriSMTM Professional Courseware (ISBN: 9789401830847) publication you are advised to obtain the publication VeriSMTM - A service management approach for the digital age (ISBN: 9789401802406). Service management has never been so important, as all organizations are either receiving or providing services to and from others. As digitization has spread through our organizations and culture, IT has become a vital part of our workplace. VeriSMTM provides guidance on how to manage the variety of service management approaches which have now become common practice. Often organizations do not know how to combine these approaches, or if they should adopt one or another in preference. VeriSMTM allows an organization to understand how to make the best use of all of its approaches. The courseware is designed to support your learning about the VeriSMTM concepts, and to be a guide to your understanding of service management and its use across the whole organization.
| Author | : Helen Morris |
| Publisher | : Van Haren |
| Total Pages | : 473 |
| Release | : 2018-02-01 |
| Genre | : Architecture |
| ISBN | : 9401803315 |
pacote do Courseware consiste em duas publicações, VeriSMTM - Foundation Courseware e VeriSM TM - Foundation Study Guide. Este material de treinamento abrange o plano de estudos para a qualificação da Fundação VeriSM TM. O treinamento pode ser entregue em dois dias. Este material didático é credenciado para preparar o aluno para a certificação da VeriSM TM Foundation. O VeriSM TM Foundation consiste em duas partes: VeriSM TM Essentials e VeriSM TM Plus, cada uma cobrindo um dia de treinamento. Os alunos que já possuem um certificado de Gerenciamento de Serviços (TI) podem se beneficiar do conhecimento que já possuem. Eles são o público-alvo de apenas um treinamento do VeriSM TM Plus. Ao serem aprovados no exame VeriSM TM Plus, recebem o certificado VeriSM TM Foundation. Provedores de treinamento que desejam oferecer um treinamento de um dia sobre princípios de gerenciamento de serviços podem decidir oferecer apenas o treinamento VeriSM TM Essentials. Os alunos que forem aprovados no exame VeriSM TM Essentials receberão o certificado VeriSM TM Essentials. Se eles passarem no exame VeriSM TM Plus mais tarde, receberão automaticamente o certificado VeriSM TM Foundation. O "courseware" abrange os seguintes tópicos: A organização do serviço (Essentials) Cultura de serviço (Essentials) Pessoas e estrutura organizacional (Essentials) O modelo VeriSM TM (ambos) Práticas Progressivas (Plus) Tecnologias Inovadoras (Plus) O VeriSM TM é uma abordagem holística e orientada aos negócios para o Gerenciamento de Serviços, que ajuda a entender o panorama crescente das melhores práticas e como integrá-las para oferecer valor ao consumidor. É uma evolução no pensamento em Gerenciamento de Serviços e oferece uma abordagem atualizada, incluindo as mais recentes práticas e desenvolvimentos tecnológicos, para ajudar as organizações a transformar seus negócios para a nova realidade da era digital. O VeriSM TM é um gerenciamento orientado a valor, evolutivo, responsivo e integrado. VeriSM TM é uma marca registrada e propriedade da IFDC, a Fundação Internacional de Competências Digitais.
| Author | : Oleg Skrynnik |
| Publisher | : Van Haren |
| Total Pages | : 150 |
| Release | : 2019-01-15 |
| Genre | : Architecture |
| ISBN | : 9401803927 |
Besides the DevOps Foundation Courseware - English (ISBN: 9789401803595) publication you are advised to obtain the publication DevOps - A Business Perspective (ISBN: 978 940 180 372 4). DevOps enables organizations to decrease time to market for new releases, software, or services by encouraging a collaborative approach from development and operations teams. The adoption of DevOps creates an environment where productivity is increased through the automation of processes around infrastructure and workflows. DevOps as a phenomenon associated with new automation tools, programming techniques or technologies; It differs from other books by the structural nature of the narrative (perhaps, excessively structured) approach and by the attempt to cover fully the phenomenon of DevOps at a basic, fundamental level.
| Author | : Van Haren Learning Solutions a.o. |
| Publisher | : Van Haren |
| Total Pages | : 201 |
| Release | : 2019-02-28 |
| Genre | : Architecture |
| ISBN | : 9401803951 |
Besides the ITIL® 4 Foundation Courseware - English (ISBN: 978 94 018 0394 6) publication you are advised to obtain the ITIL® 4 - A Pocket Guide (ISBN: 978 94 018 0439 4). The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). ITIL 4 provides an end-to-end picture of what means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps. This course is for those who are involved in the delivery of IT services and need an understanding of best practice in IT Service Management. Student must pass a 60 minute, 40 question closed book multiple choice, examination with a passing score of 65% in order to receive this certification. You can write the exam at any time and at any place after the course. The test is done via your own computer proctored via webcam. Candidates wishing to be trained and pass the exam for this qualification would be recommended to have a general awareness of IT and appreciation of their own business environment. You’ll learn: • Understand the key concepts of service management • Understand how the ITIL guiding principles can help an organization adopt and adapt service management • Understand the four dimensions of service management • Understand the purpose and components of the ITIL service value system • Understand the activities of the service value chain, and how they interconnect • Know the purpose and key terms of 18 ITIL practices • Understand 7 ITIL practices ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students. Any course should always include an exam.
| Author | : Douwe Brolsma |
| Publisher | : Van Haren |
| Total Pages | : 112 |
| Release | : 2021-10-15 |
| Genre | : Architecture |
| ISBN | : 9401808139 |
Besides the Mov® Foundation Management of Value Courseware – English publication you are advised to obtain the official publication from TSO. MoV Foundation is suitable for management and staff in organizations wishing to acquire an understanding of MoV. MoV is answering the question: are we getting the optimal benefits, at affordable costs, with an acceptable risk level. It shows that we have to achieve the optimal balance between all stakeholders’ needs, and the usage of resources (money, people, time, energy and material). The greater the benefits delivered and the fewer resources that are used in doing so, the higher the value ratio. It is also intended for professionals involved in directing, managing, supporting and delivering portfolios, programmes and projects, including Senior Management, Programme Managers, Project Managers, Change Managers and Project and Programme Office staff and their sponsors. MoV is also relevant for those who apply the methods in other PPM guides to build on and enhance the activities to maximize value and delivery of benefits. MoV® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
