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Value Creation and Value Capture in the Hotel Industry

Value Creation and Value Capture in the Hotel Industry
Author: Sonja Brlečić Valčić
Publisher:
Total Pages: 14
Release: 2015
Genre:
ISBN:

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The basic organizational goals of the going concern concept are focused on the creation and capture of value. Value creation and value delivery in the context of value retention can be achieved by establishing sustainable confidence between a customer, service provider and society. Therefore it is necessary to assess the ability of a company in the hotel industry to deliver value to the customer so that company value in the future can be increased and captured through customer satisfaction.Purpose - The purpose of this study is to analyze the elements that affect customer satisfaction and see how it reflects on the hotel industry. Focus is on highlighting the importance of the connection between customers, the hotel industry and society.Methodology - Guest satisfaction can be described as a condition where the guest's expectations have been met or exceeded over a lifetime of the service. To determine the relationship between guest satisfaction and value creation and capture, the design of a guest satisfaction surveying program has to be linked to cost-benefit analysis.Findings - Company value in the hotel industry is co-created by the customer and the company itself. Therefore, these co-created experiences between guests and the hotel are crucial for value creation and capture in the future. In addition, the findings in this paper show that in order to make value creation and capture sustainable, great attention must be devoted to environmental impact on the quality of life of tourists and host communities.Contribution - The definition of value creation and value capture concepts in the hotel industry and their interconnection with customer satisfaction.


Sustainable Value Creation in Hospitality

Sustainable Value Creation in Hospitality
Author: Elena Cavagnaro
Publisher: Goodfellow Publishers Ltd
Total Pages: 320
Release: 2018-04-30
Genre: Business & Economics
ISBN: 1911396390

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Based on theory and practice it analyses environmental, economic and social value in the hotel sector and overall hospitality industry, and what can be done to maximise the good for all the stakeholders in the long term.


Creating and Capturing Value through Crowdsourcing

Creating and Capturing Value through Crowdsourcing
Author: Christopher L. Tucci
Publisher: Oxford University Press
Total Pages: 376
Release: 2018-03-02
Genre: Business & Economics
ISBN: 0192548190

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Examples of the value that can be created and captured through crowdsourcing go back to at least 1714 when the UK used crowdsourcing to solve the Longitude Problem, obtaining a solution that would enable the UK to become the dominant maritime force of its time. Today, Wikipedia uses crowds to provide entries for the world's largest and free encyclopedia. Partly fueled by the value that can be created and captured through crowdsourcing, interest in researching the phenomenon has been remarkable. Despite this - or perhaps because of it - research into crowdsourcing has been conducted in different research silos, within the fields of management (from strategy to finance to operations to information systems), biology, communications, computer science, economics, political science, among others. In these silos, crowdsourcing takes names such as broadcast search, innovation tournaments, crowdfunding, community innovation, distributed innovation, collective intelligence, open source, crowdpower, and even open innovation. This book aims to assemble chapters from many of these silos, since the ultimate potential of crowdsourcing research is likely to be attained only by bridging them. Chapters provide a systematic overview of the research on crowdsourcing from different fields based on a more encompassing definition of the concept, its difference for innovation, and its value for both private and public sector.


The Routledge Handbook of Hotel Chain Management

The Routledge Handbook of Hotel Chain Management
Author: Maya Ivanova
Publisher: Routledge
Total Pages: 721
Release: 2016-05-05
Genre: Business & Economics
ISBN: 1317618432

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Understanding the global hotel business is not possible without paying specific attention to hotel chain management and dynamics. Chains are big business, approximately 80 percent of hotels currently being constructed around the world are chain affiliated and, in 2014, the five largest brands held over a one million rooms. The high economic importance of the hotel chains and their global presence justifies the academic research in the field however, despite this, there is no uniform coverage in the current body of literature. This Handbook aids in filling the gap by exploring and critically evaluates the debates, issues and controversies of all aspects of hotel chains from their nature, fundamentals of existence and operation, expansion, strategic and operational aspects of their activities and geographical presence. It brings together leading specialists from range of disciplinary backgrounds and regions to provide state-of-the-art theoretical reflection and empirical research on current issues and future debates. Each of the five inter-related section explores and evaluates issues that are of extreme importance to hotel chain management, focusing on theoretical issues, the expansion of hotel chains, strategic and operational issues, the view point of the individual affiliated hotel and finally the current and future debates in the theory and practice of hotel chain management arising from globalisation, demographic trends, sustainability, and new technology development. It provides an invaluable resource for all those with an interest in hotel management, hospitality, tourism and business encouraging dialogue across disciplinary boundaries and areas of study. This is essential reading for students, researchers and academics of Hospitality as well as those of Tourism, Marketing, Business and Events Management.


Value Capture Selling

Value Capture Selling
Author: Jean-Claude Larreche
Publisher: John Wiley & Sons
Total Pages: 310
Release: 2023-10-25
Genre: Business & Economics
ISBN: 1394158580

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“The sales book of the decade” —Selling Power magazine Value Capture Selling is the first book to directly address one of the most destructive shortcomings in sales organizations today. Author JC Larreche’s approach is so innovative that Selling Power magazine named it “The sales book of the decade.” For years, sales professionals have focused on creating value for their customers—the first phase in selling. However, in today’s fast-moving world of business, that is just not enough. Under increased financial pressure, businesses today are being pushed to move to an emphasis on the second phase of selling: the capture of corporate value. However, as all-too-many business leaders are finding out to their great dismay, sales professionals have not been trained in the techniques for the capture of corporate value, and they are at the mercy of very well-trained and tough professional buyers. Value Capture Selling is the first book to address this gap. It is specifically designed to provide sales professionals—both veteran and new alike—with a complete roadmap for making the transition from value selling to value-capture selling, including: Why the creation of corporate value—short, medium, and long term—is essential for the firm and its internal and external partners How to master the key drivers of corporate value: profitability, market share, and customer satisfaction How to prepare for value capture How to frame strategies and tactics for value capture How to close deals for higher corporate value capture Value-capture selling is the current challenge for corporations and sales professionals everywhere—making the transition from a revenue objective to a focus on corporate value. This requires a fundamental shift from a strong belief that bigger is better to a new creed that richer is better. It is what JC Larreche, professor emeritus at INSEAD and an expert on sustainable value creation, calls the 3rd Sales Transformation. In a future marked by escalating financial pressures, the significance of value capture will only grow, and in Value Capture Selling, JC Larreche provides sales professionals everywhere with the tools they need to become masters at this new art! Praise for Value Capture Selling: 'Most sales forces focus only on revenue, not value capture. Larreche’s book can help you make the necessary transition. If you are in Sales, read it because the data revolution is increasing scrutiny from Finance and others in your firm about how selling efforts build or destroy enterprise value. And if you are a C-Suite executive, read it carefully, because selling affects core elements of value creation.' Frank Cespedes, Harvard Business School, author of Aligning Strategy and Sales and Sales Management That Works 'Value Capture Selling is a very compelling and complete work that illustrates well the challenges of the transition from product value to corporate value—both for the customer and for the supplier. JC Larreche lays out a powerful framework for any sales professional anywhere to win in this new world of selling!' Laurent Beraza, Director - UK, Germany, France - Microsoft Solutions Support Sales 'Value Capture Selling gives us the powerful insights required to capture more value for our company while keeping the customer at the center—right where they belong.' Anna Campagna, Sr. Director Global Sales, HEINEKEN


Revisiting Value Co-creation and Co-destruction in Tourism

Revisiting Value Co-creation and Co-destruction in Tourism
Author: Elina (Eleni) Michopoulou
Publisher: Routledge
Total Pages: 191
Release: 2021-12-19
Genre: Business & Economics
ISBN: 1000531074

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This book assists the better understanding of value co-creation and co-destruction in tourism development by bringing together different perspectives and disciplines. It provides some examples of how value can be co-created or co-destroyed within the context of tourism. Tourism is susceptible to uncertainty and incidents that can directly impact the supply and demand of its discretionary products and services. Consensus has been reached among practitioners and academics that consumer experience is more important than ever for enterprises as well as destinations, as the sector has become globalized, reached maturity and become highly competitive. Still, the pathway to success (or failure) lies within the overall satisfaction of visitors and tourists, which heavily depends on perceived value; a concept that can be co-created or co-destroyed by the very interaction between all social actors and stakeholders involved. Value creation or destruction is critical not just for traditional supply and demand, but also for an array of actors across value and distribution chains (including, for example, staff and intermediaries across the networks). The book will be of great value to scholars, students and policymakers interested in tourism studies and practices and service management, as well as professionals in the field of tourism management. The chapters were originally published as a special issue of the journal, Tourism Planning & Development.


Smart Tourism as a Driver for Culture and Sustainability

Smart Tourism as a Driver for Culture and Sustainability
Author: Vicky Katsoni
Publisher: Springer
Total Pages: 658
Release: 2019-01-31
Genre: Business & Economics
ISBN: 3030039102

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This book explores the latest developments in the field of smart tourism, focusing in particular on the important cultural and sustainability synergies that have emerged during the digital era. The aim is to elucidate how ICTs can promote innovation and creativity in the tourism and leisure sector in ways that take into account cultural and social responsibilities, foster sustainable tourism management, and enhance cultural tourism, cultural heritage, and sustainable development. The book is based on the proceedings of the Fifth International Conference of the International Association of Cultural and Digital Tourism (IACuDiT), attended by academics and industry practitioners from cultural, heritage, communication, and innovational tourism backgrounds, and is edited in collaboration with IACuDiT. It will have broad appeal to professionals from academia, industry, government, and other organizations who wish to learn about novel perspectives in the fields of tourism, travel, hospitality, culture and heritage, leisure, and sports within the context of a knowledge society and smart economy in which sustainability is becoming ever more important.


Handbook of Strategic e-Business Management

Handbook of Strategic e-Business Management
Author: Francisco J. Martínez-López
Publisher: Springer Science & Business Media
Total Pages: 1004
Release: 2013-11-19
Genre: Business & Economics
ISBN: 3642397476

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This research handbook provides a comprehensive, integrative, and authoritative resource on the main strategic management issues for companies within the e-business context. It covers an extensive set of topics, dealing with the major issues which articulate the e-business framework from a business perspective. The handbook is divided into the following e-business related parts: background; evolved strategic framework for the management of companies; key business processes, areas and activities; and, finally, emerging issues, trends and opportunities, with special attention to diverse Social Web-related implications. The articles are varied, timely and present high-quality research; many of these unique contributions will be especially valued and influential for business scholars and professionals interested in e-business. Many of the contributors are outstanding business scholars who are or have been editors-in-chief of top-ranked management and business journals or have made significant contributions to the development of their respective fields.


Exploring Strategy, Text and Cases, 12th Edition

Exploring Strategy, Text and Cases, 12th Edition
Author: Gerry Johnson
Publisher: Pearson UK
Total Pages: 1490
Release: 2019
Genre: Electronic books
ISBN: 1292282509

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Exploring Strategy, 12th Edition, by Whittington, Angwin, Regner, Johnson and Scholes has long been the essential introduction to strategy for the managers of today and tomorrow and has sold over one million copies worldwide. From entrepreneurial start-ups to multinationals, charities to government agencies, this book raises the big questions ab.