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Unleash Quality

Unleash Quality
Author: Arron S. Angle
Publisher: Quality Press
Total Pages: 126
Release: 2019-03-11
Genre: Business & Economics
ISBN: 0873899830
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Quality has been around for years—why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors—behaviors that apply to every department within a company. In other words, a company’s culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company’s population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality—by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you’ll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization’s bottom line. You’ll start by learning the aspects of a behavior-based quality culture and how to unleash an organization’s potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You’ll then move into how to implement a behavior-based quality culture at your organization. This will include: -Recommendations on strategy development.-Considerations for organizational structure.-How to build metrics by department that drive change.-How to maintain a behavior-based culture of quality.Who should read this book? There is truly something in here for everyone. -Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results.-Quality professionals: Use this book as instructional material for staff and managers about the power of quality.-Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.

Unleash Quality

Unleash Quality
Author: Arron S. Angle
Publisher: Quality Press
Total Pages: 122
Release: 2019-03-11
Genre: Business & Economics
ISBN: 1951058526
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Quality has been around for years-why would it need to be unleashed? The truth is, the power of quality comes from actions that stem from behaviors-behaviors that apply to every department within a company. In other words, a company's culture. For years, these behaviors have been restrained. Quality has been focused in segments of a company's population, rather than applied to every department from top to bottom. This is where most companies fail in their deployment of quality-by not treating it as a cultural imperative. The aim of this book is to provide guidance on how to correct that in your organization. Inside, you'll find what you need to implement a cultural transformation that will drive long-term sustainable growth and improvement to your organization's bottom line. You'll start by learning the aspects of a behavior-based quality culture and how to unleash an organization's potential by adopting and promoting the behaviors and actions associated with compliance, prevention and improvement. Once this is unleashed, real sustainable profit generation begins. You'll then move into how to implement a behavior-based quality culture at your organization. This will include: Recommendations on strategy development. Considerations for organizational structure. How to build metrics by department that drive change. How to maintain a behavior-based culture of quality. Who should read this book? There is truly something in here for everyone. Executives: This book provides foundational knowledge and a how-to approach to unleash quality to achieve bottom-line results. Quality professionals: Use this book as instructional material for staff and managers about the power of quality. Managers: Apply the knowledge from this book to set the pace for a behavior-based quality culture at your organization.

Unleash Your Inner Company

Unleash Your Inner Company
Author: John Chisholm
Publisher: Greenleaf Book Group
Total Pages: 318
Release: 2015-10-06
Genre: Business & Economics
ISBN: 162634213X
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Unleash Your Inner Company distills John Chisholm’s four decades of successful entrepreneurship in Silicon Valley into ten steps to discover, launch, and scale the ideal business for you. You will learn how to: • Mobilize your passions and perseverance to reinforce each other and achieve your goals • Discover unsatisfied human and customer needs in those areas where you have natural advantages • Match those needs with your resources and strengths (your “STARS”) to assess which needs fit you best • Improve those fits by acquiring and developing the right resources and strengths; differentiate yourself by being not better, but different, from competitors, even well-established ones • Innovate by combining things you already know in novel ways • Partner with firms and individuals so you and your business can focus on what you do best • Evaluate your options and choose the best one for you • Launch and scale up your successful business, uniquely tailored to you and your strengths. Along the way, you will discover: • That you have many more resources and advantages for success than you realize • How and when to choose a co-founder and team members • How to avoid competitors, and thus gain time and space to get established • How to find, nurture, and ride positive feedback loops within yourself, with your team members, and among your customers • How to build and maintain your self-confidence despite setbacks • If, when, and how to raise money • How to evolve and scale your business, no matter how modest, into a large enterprise, if you so desire • When to comply with, or circumvent, or oppose regulations that impede the formation or growth of your business • What you can learn from Apple, Google, Facebook, and Uber. You will learn from the author’s mistakes—as many as he was able to squeeze into the 400 pages of this book—so you don’t make the same ones. Regardless of your background, location, interests, and passions, the timeless and universal insights, principles, anecdotes, and exercises of Unleash Your Inner Company will inspire and guide you from your first steps, through every kind of obstacle, to the ultimate success of your venture.

Unleashing Excellence

Unleashing Excellence
Author: Dennis Snow
Publisher: John Wiley & Sons
Total Pages: 261
Release: 2009-11-16
Genre: Business & Economics
ISBN: 0470503807
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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Unleashed

Unleashed
Author: Frances Frei
Publisher: Harvard Business Press
Total Pages: 257
Release: 2020-06-02
Genre: Business & Economics
ISBN: 1633697053
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"Unleashed is worth an afternoon of your time, whether or not you are already a leader. It is sparkily written and personal, drawing on the experiences of co-authors (and spouses) Frei and Morriss."— Financial Times Leadership isn't easy. It takes grit, courage, and vision, among other things, that can be hard to come by on your toughest days. When leaders and aspiring leaders seek out advice, they're often told to try harder. Dig deeper. Look in the mirror and own your natural-born strengths and fix any real or perceived career-limiting deficiencies. Frances Frei and Anne Morriss offer a different worldview. They argue that this popular leadership advice glosses over the most important thing you do as a leader: build others up. Leadership isn't about you. It's about how effective you are at empowering other people—and making sure this impact endures even in your absence. As Frei and Morriss show through inspiring stories from ancient Rome to present-day Silicon Valley, the origins of great leadership are found, paradoxically, not in worrying about your own status and advancement, but in the unrelenting focus on other people's potential. Unleashed provides radical advice for the practice of leadership today. Showing how the boldest, most effective leaders use a special combination of trust, love, and belonging to create an environment in which other people can excel, Frei and Morriss offer practical, battle-tested tools—based on their work with companies such as Uber, Riot Games, WeWork, and others—along with interviews and stories from their own personal experience, to make these ideas come alive. This book is your indispensable guide for unleashing greatness in other people . . . and, ultimately, in yourself. To learn more, please visit theleadersguide.com.

Find Your Way

Find Your Way
Author: Carly Fiorina
Publisher: Tyndale Momentum
Total Pages: 257
Release: 2019
Genre: Business & Economics
ISBN: 1496435699
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"In Find your Way, you will discover the helpful, proven wisdom and deep care that I have experienced in working alongside Carly." --Henry Cloud, best-selling author of Boundaries A perfect gift for graduates! No matter where you are in life, you are not yet all you will be . . . At some point, virtually everyone finds themselves struggling to find their way in life. Perhaps you're just starting out and haven't yet found your personal or professional path. Maybe you've been plugging away for years, trying to live someone else's dream. Maybe you're outwardly successful but plagued by a nagging, soul-level sense of dissatisfaction. Carly Fiorina, who started as a secretary and later became the first female CEO of a Fortune 500 company, can help. Drawing on her own remarkable journey, and empirical evidence accumulated over four decades in the workplace, Carly will show you how to choose a path over a plan, use problems to propel yourself and your organization forward, overcome fear and procrastination, make smart decisions, and reclaim your power and use it for good. Carly Fiorina believes beyond a shadow of a doubt that your potential can be unleashed. In Find Your Way, she shows you the path to getting there.

Empowered

Empowered
Author: Josh Bernoff
Publisher: Harvard Business Press
Total Pages: 272
Release: 2010-09-14
Genre: Business & Economics
ISBN: 1422162338
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It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update your Wikipedia entry with product complaints. In this new world, dealing with empowered employees and customers --Insurgents -- is only going to get more challenging. Employees are using this technology in the workplace and customers are using it in the marketplace, and neither obey the rules you set up. This chaos is your future as a manager. You could try to shut it down and shut it off. Or you can harness it and reap the business benefits. According to Josh Bernoff and Ted Schadler of Forrester Research (the organization that brought you Groundswell), your defense against insurgents is to enable them. At its heart, this is a book about how to scale the management of insurgency, both the innovation of insurgent employees and the energy of insurgent customers. The key is a process Forrester calls E Triple S, for the four elements of managing insurgents effectively: empowering, selecting, scaling, and socializing. While it's based in current trends, the core concept of Managing Insurgents -- that the next management and innovation challenge is harnessing individuals empowered by mobile, social, and connected technology -- is a new idea. In the wake of Groundswell, dozens of social-technology-for-business books cropped up. And there are plenty of books on improving your customer service. But there's no serious business book about management, marketing, and innovation in the throes of this trend. When Insurgency hits, it will be perceived not just as a sequel to Groundswell but as the start of a new management philosophy.

Unleash Possible

Unleash Possible
Author: Samantha Stone
Publisher:
Total Pages: 244
Release: 2016-10-03
Genre: Business & Economics
ISBN: 9781937985882
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Unleash Possible is a how-to guide for high-growth marketing in complex selling environments. Author Samantha Stone, the revenue catalyst, shows you how to initiate growth, and how to partner with sales to get the right results.

Connected, Intelligent, Automated

Connected, Intelligent, Automated
Author: Nicole Radziwill
Publisher: Quality Press
Total Pages: 480
Release: 2020-02-01
Genre: Technology & Engineering
ISBN: 1951058011
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Quality 4.0 is for all industries, and this book is for anyone who wants to learn how Industry 4.0 and Quality 4.0 can help improve quality and performance in their team or company. This comprehensive guide is the culmination of 25 years of research and practice-exploring, implementing, and critically examining the quality and performance improvement aspects of Industry 4.0 technologies. Navigate the connected, intelligent, and automated ecosystems of infrastructure, people, objects, machines, and data. Sift through the noise around AI, AR, big data, blockchain, cybersecurity, and other rising technologies and emerging issues to find the signals for your organization. Discover the value proposition of Quality 4.0 and the leading role for quality professionals to drive successful digital transformation initiatives. The changes ahead are powerful, exciting, and overwhelming-and we can draw on the lessons from past work to mitigate the risks we face today.Connected, Intelligent, Automated provides you with the techniques, philosophies, and broad overall knowledge you need to understand Quality 4.0, and helps you leverage those things for the future success of your enterprise. Chapter 1: Quality 4.0 and the Fourth Industrial Revolution Chapter 2: Connected Ecosystems Chapter 3: Intelligent Agents and Machine Learning Chapter 4: Automation: From Manual Labor to Autonomy Chapter 5: Quality 4.0 Use Cases Across Industries Chapter 6: From Algorithms to Advanced Analytics Chapter 7: Delivering Value and Impact Through Data Science Chapter 8: Data Quality and Data Management Chapter 9: Software Applications & Data Platforms Chapter 10: Blockchain Chapter 11: Performance Excellence Chapter 12: Environment, Health, Safety, Quality (EHSQ), and Cybersecurity Chapter 13: Voice of the Customer (VoC) Chapter 14: Elements of a Quality 4.0 Strategy Chapter 15: Playbook for Transformation N. M. Radziwillspan is Senior VP of Quality and Strategy at Ultranauts, a professional services firm specializing in quality assurance and quality engineering for software, data science, and digital transformation. Radziwill is editor of the journal, Software Quality Professional, an ASQ fellow, and an ASQ-certified Six Sigma Black Belt. Radziwill is one of ASQ's Influential Voices and blogs.

Unleash Your Humble Alpha

Unleash Your Humble Alpha
Author: Lane Belone
Publisher:
Total Pages: 204
Release: 2020-08
Genre: Business & Economics
ISBN: 9781735254722
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Unleashing your Humble Alpha is the key factor to unlocking profound leadership, unshakable confidence, clarity of purpose, and the quality of life you dream of.It's a natural power created by you when in alignment, which supercharges your ability to take massive charge in business and life, so you can stop grappling for power, failing to motivate staff, or struggling in your relationships. It's the momentum you've been searching for.The leader you've always wanted to be idles right beneath the surface. As combat veterans and military leaders who've been exposed to highly elite training, Steven and Lane decode how you can master your life, conquer everything that stands in your way, improve your ability to cope with stress, and run towards greatness.Steven and Lane didn't become great leaders until they stepped outside the confines of the military and had to adapt to the diverse workforce, creativity and motivating through desire and emotion.Tapping into their time in the military, extensive travels, uncommon connections, and years of experience turning around million-dollar companies, they unlock the holistic and integrated secrets to unleashing the profound leader and Humble Alpha that already lives within you.Through vivid storytelling, pointed advice, and powerful action steps, Steven and Lane help you dig deep, drop every excuse, and achieve what every leader wants yet very few possess-massive momentum, power, happiness, and a balanced quality of life.