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| Author | : Joseph E. Koob |
| Publisher | : Difficultpeople.org |
| Total Pages | : 204 |
| Release | : 2008-05 |
| Genre | : Self-Help |
| ISBN | : 9780741446848 |
This book is a practical introduction to dealing with difficult people. The focus is on understanding how you interact with difficult people, what makes them tick, and the skills you use to change these encounters for the better.
| Author | : Joseph E. Koob II |
| Publisher | : |
| Total Pages | : 166 |
| Release | : 2019-10-02 |
| Genre | : |
| ISBN | : 9781696740623 |
"Understanding and Working with Difficult People" presents the most comprehensive material available about being successful with difficult people. This book is designed to be a practical, accessible introduction to the very broad topic of dealing with difficult people/difficult behaviors. Since every difficult situation is different, the focus here will be on building a basic understanding of how you interact with difficult people, what makes difficult people tick, and the most fundamental skills you can bring to the table to help change these encounters for the better. The best way to be successful with someone who you feel is difficult is to focus on the behaviors that are creating this angst between you. We can be successful dealing with a behavior; it is much harder to be successful with a difficult person. Difficult people try to get us to REACT to their negative behaviors. It is important to realize that you cannot change other people... directly. However, when you change your own behavior, it causes the difficult person to change his/her behavior. This means that when you stop yourself from reacting to a difficult person's negative behavior and RESPOND instead, you have maintained control, self-control. Then you have the ability to choose far better ways to interact with them; ways that will help change their behavior toward you. It does work. You CAN be successful with difficult people and in difficult situations with them!
| Author | : Gill Hasson |
| Publisher | : John Wiley & Sons |
| Total Pages | : 215 |
| Release | : 2014-10-29 |
| Genre | : Family & Relationships |
| ISBN | : 0857085719 |
DON’T LET PROBLEM PEOPLE GET TO YOU! Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change. This book will help you to: Understand what makes difficult people tick and how best to handle them Learn ways to confidently stand up to others and resist the urge to attack back Develop strategies to calmly navigate emotionally-charged situations Deal with all kinds of difficult people – hostile, manipulative and the impossible Know when to choose your battles, and when to walk away Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
| Author | : Amy Cooper Hakim |
| Publisher | : Penguin |
| Total Pages | : 352 |
| Release | : 2016-12-06 |
| Genre | : Business & Economics |
| ISBN | : 1101993111 |
A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
| Author | : Muriel Solomon |
| Publisher | : Penguin |
| Total Pages | : 337 |
| Release | : 2002-03-01 |
| Genre | : Business & Economics |
| ISBN | : 1101662735 |
Everyone's work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This top communications consultant details specific techniques for handling all of them. Easy-to-follow scenarios for every situation are featured in this handy guide.
| Author | : Molly Page |
| Publisher | : Reedy Press LLC |
| Total Pages | : 158 |
| Release | : 2016-02-01 |
| Genre | : Travel |
| ISBN | : 168106023X |
Soaring skyscrapers, deep-dish pizza, and improv comedy may be what the city is best known for, but they are only the beginning of Chicago’s story. It could take a lifetime to experience everything this one-of-a-kind town has to offer. But what if you only have a few days to explore? You're in luck! The one hundred adventures in this candid insider’s guide promise an authentic taste of the Windy City whether you’re taking a weekend-sized bite or sticking around for the buffet of a lifetime. You’ll find seasonal and themed itineraries to make planning your explorations easier. Discover which blues club locals swear by, pay a visit to a quiet green space hidden in plain sight, or dig in to an ice cream cone piled high with five different flavors! If you’re visiting for the first time, or you’re lucky enough to call Chicago home, these one hundred iconic experiences should top your to-do list. No matter when you visit or how long you stay, as you cross off each item, you’re certain to learn something new and have fun in the process.
| Author | : Amy Gallo |
| Publisher | : Harvard Business Press |
| Total Pages | : 326 |
| Release | : 2022-09-13 |
| Genre | : Business & Economics |
| ISBN | : 164782107X |
Named one of "22 new books…that you should consider reading before the year is out" by Fortune "This practical and empathetic guide to taking the high road is worth a look for workers lost in conflict." — Publisher's Weekly A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. We might lie awake at night worrying, withdraw from work, or react in ways we later regret—rolling our eyes in a meeting, snapping at colleagues, or staying silent when we should speak up. Too often we grin and bear it as if we have no choice. Or throw up our hands because one-size-fits-all solutions haven't worked. But you can only endure so much thoughtless, irrational, or malicious behavior—there's your sanity to consider, and your career. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one. She also shares principles that will help you turn things around, no matter who you're at odds with. Taking the high road isn't easy, but Gallo offers a crucial perspective on how work relationships really matter, as well as the compassion, encouragement, and tools you need to prevail—on your terms. She answers questions such as: Why can't I stop thinking about that nasty email?! What's behind my problem colleague's behavior? How can I fix things if they won't cooperate? I've tried everything—what now? Full of relatable, sometimes cringe-worthy examples, the latest behavioral science research, and practical advice you can use right now, Getting Along is an indispensable guide to navigating your toughest relationships at work—and building interpersonal resilience in the process.
| Author | : Rick Brinkman |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 127 |
| Release | : 2006-04-07 |
| Genre | : Business & Economics |
| ISBN | : 0071487158 |
Explains how to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult
| Author | : Raphael Lapin |
| Publisher | : Dorling Kindersley Ltd |
| Total Pages | : 77 |
| Release | : 2009-10 |
| Genre | : Business & Economics |
| ISBN | : 1405336862 |
A practical ebook to working with difficult people which will give you the information and skills to succeed Find out how to work with difficult people. You�ll learn to identify the reasons why staff may be causing problems, communicate effectively and negotiate conflict. Tables, illustrations and �In Focus� features on what to do in a particular situation, plus real-life case studies demonstrate how to deal with all kinds of problems and find effective solutions. Dip in and out of topics for quick reference.
| Author | : Harvard Business Review |
| Publisher | : Harvard Business Press |
| Total Pages | : 82 |
| Release | : 2018-04-17 |
| Genre | : Business & Economics |
| ISBN | : 163369609X |
Learn how to deal with difficult colleagues and clients. At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive. Books in this series are based on the work of experts including: Daniel Goleman Tony Schwartz Nick Morgan Daniel Gilbert This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
