Tqm In The Service Sector PDF Download
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Author | : R.P. Mohanty & R.R. Lakhe |
Publisher | : Jaico Publishing House |
Total Pages | : 401 |
Release | : 2008-02-01 |
Genre | : Business & Economics |
ISBN | : 8172249535 |
Download TQM in the Service Sector Book in PDF, ePub and Kindle
The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.
Author | : Noriaki Kanō |
Publisher | : |
Total Pages | : 284 |
Release | : 1996 |
Genre | : Service industries |
ISBN | : 9789283311294 |
Download Guide to TQM in Service Industries Book in PDF, ePub and Kindle
Author | : Colin Morgan |
Publisher | : McGraw-Hill Education (UK) |
Total Pages | : 226 |
Release | : 1994-02-16 |
Genre | : Business & Economics |
ISBN | : 0335232388 |
Download Total Quality Management in the Public Sector Book in PDF, ePub and Kindle
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
Author | : Akkucuk, Ulas |
Publisher | : IGI Global |
Total Pages | : 573 |
Release | : 2023-03-24 |
Genre | : Medical |
ISBN | : 1668481049 |
Download Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector Book in PDF, ePub and Kindle
It has become clear that managing and maintaining state-of-the-art healthcare facilities is more important than ever before. Healthcare consists of many different institutions and supports personnel ranging from laboratories of universities, public and private hospitals, research centers of health institutions, public health institutes, institutions, and organizations engaged in research and development in the field of medicine. For all these entities to be successful, there needs to be coordination among the bodies and quality must be kept at a very high level. The Handbook of Research on Quality and Competitiveness in the Healthcare Services Sector considers the current state of the healthcare services sector and examines future directions. Covering topics such as quality excellence models, accreditation, and e-health, this major reference work is an essential resource for economists, healthcare specialists, government officials, consultants, business leaders and executives, healthcare professionals, IT managers, students and educators of higher education, researchers, and academicians.
Author | : WA Gould |
Publisher | : Elsevier |
Total Pages | : 452 |
Release | : 2013-12-01 |
Genre | : Technology & Engineering |
ISBN | : 1845696158 |
Download Total Quality Assurance for the Food Industries Book in PDF, ePub and Kindle
This revision of Total Quality Assurance brings useful up-to-date methods used to assure product and process quality of food product and process quality of food products and the changes taking place in the field of quality assurance. The book is a practical authority on food quality assurance and the methods are those found in practice today in the food industries. It is a valuable text for the student of food science and technology and for the practicing quality assurance technologist. The third edition has over 450 page of A to Z technology and practical application of the latest methods and detailed procedure in developing total quality assurance in all food plants, including sanitary standards, as well as bacteriological procedures. The text is divided in to two major parts. Part one Fundamentals: sets forth the basic principles of total quality assurance for management and the ultimate employee. These principles are necessary for the successful operation of a food firm in these times. Part two Product evaluation: the text describes the various attributes and the characteristics of food plant quality evaluation methods. Examples are given for the evaluation of a wide array of food products. The methods and procedures described in this text have been applied to most situations for control, evaluation and auditing of the quality of foods. This is a complete instruction book, easily followed, yet technically complete for the food technologist, by the proven experts in the field of sanitation and quality assurance.
Author | : |
Publisher | : Pearson Education India |
Total Pages | : 584 |
Release | : 2011 |
Genre | : Total quality management |
ISBN | : 9788131732274 |
Download Total Quality Management, (Revised Edition) Book in PDF, ePub and Kindle
Author | : Mike Asher |
Publisher | : |
Total Pages | : 222 |
Release | : 1996 |
Genre | : Service industries |
ISBN | : 9780749419547 |
Download Managing Quality in the Service Sector Book in PDF, ePub and Kindle
This work offers a coherent strategy for quality improvement and the tools and techniques at each stage of the strategy to enable them to make it happen. It brings together a strategic mission and a working plan to show how to bring about service quality improvement in practice.
Author | : S. P. Mukherjee |
Publisher | : Springer |
Total Pages | : 383 |
Release | : 2018-07-13 |
Genre | : Business & Economics |
ISBN | : 9811312710 |
Download Quality Book in PDF, ePub and Kindle
This book offers a comprehensive overview of quality and quality management. It also explores total quality management, covering its human, technological and analytical imperatives. It also examines quality systems and system standards, highlighting essential features and avoiding a reproduction of the ISO 9000 standard, as well as people-related issues in implementing a quality system. A holistic understanding of quality considerations, which now permeate every aspect of human life, should guide related policies, plans and practices. The book describes the all-pervasive characteristics of quality, putting together diverse definitions of "quality," outlining its different dimensions, and linking it with reliability and innovation. It goes on to assess the quality of measurements in terms of precision, accuracy and uncertainty and discusses managing quality with a focus on business performance. This is followed by a chapter on improving process quality, which is the summum bonum of quality management, and a chapter addressing the crucial problem of measuring customer satisfaction through appropriate models and tools. Further, it covers non-traditional subjects such as quality of life, quality of working life, quality assurance and improvement in education, with special reference to higher education, quality in research and development and characterizes the quality-related policies and practices in Indian industry. The last chapter provides a broad sketch of some recent advances in statistical methods for quality management. Along with the research community, the book’s content is also useful for practitioners and industry watchers.
Author | : Su Mi Dahlgaard-Park |
Publisher | : SAGE Publications |
Total Pages | : 1996 |
Release | : 2015-05-29 |
Genre | : Business & Economics |
ISBN | : 1506315054 |
Download The SAGE Encyclopedia of Quality and the Service Economy Book in PDF, ePub and Kindle
Society, globally, has entered into what might be called the "service economy." Services now constitute the largest share of GDP in most countries and provide the major source of employment in both developed and developing countries. Services permeate all aspects of peoples’ lives and are becoming inseparable from most aspects of economic activity. "Quality management" has been a dominating managerial practice since World War II. With quality management initially associated with manufacturing industries, one might assume the relevance of quality management might decrease with the emergence of the service economy. To the contrary, the emergence of the service economy strengthened the importance of quality issues, which no longer are associated only with manufacturing industries but are increasingly applied in all service sectors, as well. Today, we talk not only about product or service quality but have even expanded the framework of quality to quality of life and quality of environment. Thus, quality and services have emerged in parallel as closely interrelated fields. The Encyclopedia of Quality and the Service Economy explores such relevant questions as: What are the characteristics, nature, and definitions of quality and services? How do we define quality of products, quality of services, or quality of life? How are services distinguished from goods? How do we measure various aspects of quality and services? How can products and service quality be managed most effectively and efficiently? What is the role of customers in creation of values? These questions and more are explored within the pages of this two-volume, A-to-Z reference work.
Author | : Talluru Sreenivas |
Publisher | : Discovery Publishing House |
Total Pages | : 398 |
Release | : 2006 |
Genre | : Education and state |
ISBN | : 9788183560504 |
Download Service Sector in Indian Economy Book in PDF, ePub and Kindle
Contents: Emerging India: Challenges and Opportunities, Human Rights Education, Elementary Education in India: Now and Then, Secondary Education in India, Nonviolence: A Tool for Promoting Tolerance in Schools, Towards Improving Quality of Higher Education, Quality Culture and Academic Governance, Challenges in Professional Education in Emerging India, Management Education: Reflections on the Needs of Industry, Healthcare in India Strategies for Globalization, Marketing of Integrated Health Care Unit: A Study, Marketing of Hospital Services in India, Total Quality Management in Hospitals, Ethics and Values: A Study of Health Care Services, Biomedical Waste Management, Marketing Practices in Corporate Hospitals: An Appraisal, Prospects of Herbal Formulation and Export Potential, Developed India: Role of the Service Sector, Emergence of Service Era and Service Quality, Managing Insurance Services in the New Millennium, Insurance Services in India.