Total Quality Management In The Public Sector PDF Download
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| Author | : Morgan, Colin |
| Publisher | : McGraw-Hill Education (UK) |
| Total Pages | : 226 |
| Release | : 1994-02-01 |
| Genre | : Business & Economics |
| ISBN | : 0335191029 |
Download Total Quality Management In The Public Sector Book in PDF, ePub and Kindle
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
| Author | : Steven Cohen |
| Publisher | : Jossey-Bass |
| Total Pages | : 264 |
| Release | : 1993-04-02 |
| Genre | : Business & Economics |
| ISBN | : |
Download Total Quality Management in Government Book in PDF, ePub and Kindle
By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.
| Author | : Lawrence L. Martin |
| Publisher | : SAGE |
| Total Pages | : 124 |
| Release | : 1993-09-10 |
| Genre | : Business & Economics |
| ISBN | : 9780803949508 |
Download Total Quality Management in Human Service Organizations Book in PDF, ePub and Kindle
Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
| Author | : Robert E. Hinson |
| Publisher | : Springer Nature |
| Total Pages | : 343 |
| Release | : 2021-10-25 |
| Genre | : Business & Economics |
| ISBN | : 3030771814 |
Download New Public Management in Africa Book in PDF, ePub and Kindle
This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations in Africa and offers novel ways of approaching public management in a changing socio-economic landscape to drive improved performance of public institutions. The book offers students, practitioners and researchers important insights on NPM and public sector institutions in Africa. The recommendations of the book will help government and policymakers implement appropriate public sector management policies for strengthening public sector service delivery in Africa.
| Author | : Lars Witell |
| Publisher | : |
| Total Pages | : 147 |
| Release | : 2011 |
| Genre | : Electronic books |
| ISBN | : 9780857249029 |
Download The TQM Journal, 23 Book in PDF, ePub and Kindle
This e-book discusses and contributes to the further development of the theory of attractive quality, often referred to as the Kano model. The theory of attractive quality was introduced to the Western world through the 1984 paper entitled OC Attractive Quality and Must-Be QualityOCO by Professor Noriaki Kano and his colleagues (Kano et al., 1984). This e-book aims to encourage research on the theory of attractive quality to enter a new phase of development. It especially calls for empirical investigations into the use and application of the Kano model and theoretical development of the theory of attractive quality. This e-book spans a wide range of topics, from further extensions of the Kano methodology and new approaches to the classification of quality attributes, to lifecycles of quality attributes and the theory of attractive quality."
| Author | : R. Ashley Rawlins |
| Publisher | : AuthorHouse |
| Total Pages | : 354 |
| Release | : 2008-08-05 |
| Genre | : Reference |
| ISBN | : 1467878898 |
Download Total Quality Management (Tqm) Book in PDF, ePub and Kindle
This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While local authority organisations and some government departments my have difficulties in adapting TQM in areas such as social service and education and training, this book demonstrates how TQM programmes can be beneficial to such organizations if properly planned and implemented. This book should appeal to those following formal studies in Management from certificate level up to Master of Business Administration degree. The practical treatment given to the planning and implementation of Total Quality Management (TQM) make it a "must-read" for managers who are preparing to introduce TQM or any quality systems into their organisations. This bookshould alsomake interesting reading for managers and potential managers who do not want to undertake formal management studies but want to acquire some management tools. It will enhance the reader's range of managerial skills and help improve organisation effectiveness and efficiency.
| Author | : David S. Kassel |
| Publisher | : Taylor & Francis |
| Total Pages | : 296 |
| Release | : 2016-09-13 |
| Genre | : Political Science |
| ISBN | : 1315505886 |
Download Managing Public Sector Projects Book in PDF, ePub and Kindle
Filling a gap in project management literature, this book supplies managers and administrators—at all levels of government—with expert guidance on all aspects of public sector project management. From properly allocating risks in drafting contracts to dealing with downsized staffs and privatized services, this book clearly explains the technical concepts and the political issues public managers need to understand. In line with the principles of Total Quality Management (TQM) and the PMBOK® Guide, David S. Kassel establishes a framework those in the public sector may follow to ensure the success of their public projects and programs. The book supplies more than 30 real-life examples to illustrate the concepts behind the framework—including reconstruction projects in Iraq, the Big Dig project in Boston, local sewer system and library construction projects, and software technology. This second edition includes all-new extended case studies examining recent issues including the rollout of healthcare.gov, the controversial California High Speed Rail system, and refurbishing the Harvard Town Hall. Contributing to critical discussions on budgeting for capital projects and cost-benefit analysis for preliminary planning, this authoritative new edition provides strategic recommendations for effective planning, execution, and maintenance of public projects. In an age of downsized government and in the face of a general distrust of public service, this book is a dependable guide for avoiding common pitfalls and for delivering projects on cost, on schedule, and of the highest quality.
| Author | : Colin Morgan |
| Publisher | : McGraw-Hill Education (UK) |
| Total Pages | : 226 |
| Release | : 1994-02-16 |
| Genre | : Business & Economics |
| ISBN | : 0335232388 |
Download Total Quality Management in the Public Sector Book in PDF, ePub and Kindle
Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.
| Author | : Ian Kirkpatrick |
| Publisher | : |
| Total Pages | : 312 |
| Release | : 1995 |
| Genre | : Business & Economics |
| ISBN | : |
Download The Politics of Quality in the Public Sector Book in PDF, ePub and Kindle
In recent years there has been a growth of quality-orientated management projects within public sector organizations. This volume examines the reasons behind their development, the changes which have been brought about, and the tensions and contradictions which have arisen as a result.
| Author | : |
| Publisher | : |
| Total Pages | : 364 |
| Release | : 1995 |
| Genre | : Social work administration |
| ISBN | : |
Download Total Quality Management in the Social Services Book in PDF, ePub and Kindle
