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| Author | : James Jeff Kober |
| Publisher | : |
| Total Pages | : 194 |
| Release | : 2013-10-15 |
| Genre | : Customer services |
| ISBN | : 9781628903768 |
A celebration of great business practices that can be applied to any service organization.
| Author | : Disney Institute |
| Publisher | : |
| Total Pages | : 212 |
| Release | : 2003-06 |
| Genre | : Business & Economics |
| ISBN | : |
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
| Author | : Bruce Loeffler |
| Publisher | : John Wiley & Sons |
| Total Pages | : 304 |
| Release | : 2015-03-23 |
| Genre | : Business & Economics |
| ISBN | : 1119028671 |
Bring Disney-level customer experience to your organizationwith insider guidance The Experience is a unique guide to mastering the art ofcustomer service and service relationships, based on the principlesemployed at the renowned leader in customer experience— the Walt Disney Company. Co-Author Bruce Loefflerspent ten years at Disney World overseeing service excellence, andhas partnered with Brian T. Church in this book, to show you how tobring that same level of care and value to your own organization.Based on the I. C.A.R.E. model, the five principles —Impression, Connection, Attitude, Response, and Exceptionals— give you a solid framework upon which to raise the level ofyour customer experience. You will learn how to identify yourcustomer service issues and what level of Experience you arecurrently offering. You can then determine exactly what the"customer experience" should be for your company, and the changesrequired to make it happen. The Walt Disney Company is the most recognized name in the worldfor customer service. The "Disney Experience" draws customers fromall around the world,. This book describes what it takes to achievethat level of Experience, and how any organization can do it withthe right strategy and attention to detail. When the Experience isenhanced, the opportunity arises to convert customers toambassadors who will share their Experience with others. Find "the experience" and what it means to theOrganization Learn the five levels of experience, and why most companiesfail at it Identify service problems that face every company in themarketplace Utilize the Experience Quotient and apply the I. C.A.R.E.principles Learn how to convert customers to ambassadors who share theirstory with others Customers are the lifeblood of business. A great product offeringisn't enough in today's marketplace, where everyone's looking foran "experience.” Imagine the kind of value a Disney-levelcustomer experience could bring to your organization. TheExperience is a guide to getting there, from an insider'sperspective.
| Author | : Disney Book Group |
| Publisher | : Disney Press |
| Total Pages | : 196 |
| Release | : 2004-09-27 |
| Genre | : Juvenile Fiction |
| ISBN | : 9780786835164 |
| Author | : Bill Cotter |
| Publisher | : |
| Total Pages | : 682 |
| Release | : 1997-09-22 |
| Genre | : Juvenile Nonfiction |
| ISBN | : |
This first-ever history of Disney television is perfectly timed to coincide with the return of "The Wonderful World of Disney" to Sunday night prime time on ABC.From the much-beloved Disneyland and That Darn Cat to recent hits like Ellen and Home Improvement, Disney televisions a cultural institution that has added joy and laughter to the lives of millions of Americans from the 1950s to today. The Wonderful World of Disney Television is a fascinating, comprehensive history of all the Disney television shows ever produced, from the ones we loved to watch as children to today's top-rated programming. Rich with photographs, little-known details, anecdotes, and vital statistics, this fascinating collection fully describes each of the Walt Disney television shows, including complete schedules of aired episodes, seasonal highlights, production details, behind-the-scenes stories, full cast and crew listings, and plot synopses -- and shares important moments in Disney's television history such as how Walt got into television in the first place!A treasure trove of nostalgia, coinciding perfectly with the primetime return of The Wonderful
| Author | : Pattie Odgers |
| Publisher | : South Western Educational Publishing |
| Total Pages | : 244 |
| Release | : 2004 |
| Genre | : Business & Economics |
| ISBN | : 9780538726689 |
With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.
| Author | : Marcy Carriker Smothers |
| Publisher | : Disney Editions |
| Total Pages | : 0 |
| Release | : 2017-09-19 |
| Genre | : Travel |
| ISBN | : 9781484782293 |
Eat Like Walt, explores the lore of each land, beginning with Main Street, U.S.A., an homage to Walt's childhood home of Marceline, Missouri, to Tomorrowland, set in futuristic 1986, a year Disney would not live long enough to see. Although Disneyland opened in 1955, its culinary history dates back to 1923 when Walt Disney first arrived in Hollywood. Walt was a simple eater yet a big dreamer. By 1934, four years before his first feature film, Snow White and the Seven Dwarfs, would be released, Mickey Mouse had made him famous enough to have a recipe published in Better Homes & Gardens magazine. Ask fans what Walt's favorite food was and most will say, "Chili." Chili has a cult status at Disneyland. People want to eat what Walt ate, the way he ate, where he ate it.
| Author | : |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2005 |
| Genre | : India |
| ISBN | : |
The animal friends of Mowgli, a boy raised by wolves, escort him out of the jungle to keep him safe in Disney's version of Rudyard Kipling's classic tale.
| Author | : The Disney Institute |
| Publisher | : Disney Electronic Content |
| Total Pages | : 226 |
| Release | : 2011-12-16 |
| Genre | : Juvenile Nonfiction |
| ISBN | : 1423140141 |
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
| Author | : Bruce Loeffler |
| Publisher | : John Wiley & Sons |
| Total Pages | : 311 |
| Release | : 2015-03-23 |
| Genre | : Business & Economics |
| ISBN | : 1119028779 |
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles — Impression, Connection, Attitude, Response, and Exceptionals — give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the "customer experience" should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The "Disney Experience" draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find "the experience" and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience.” Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.
