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The Use of Stories and Storytelling as Knowledge Sharing Practices

The Use of Stories and Storytelling as Knowledge Sharing Practices
Author: Peter Kevin Joseph Tobin
Publisher:
Total Pages:
Release: 2013
Genre:
ISBN:
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A great deal has been written in the management literature concerning the field of knowledge management. Some of that literature has focused on the use of stories and storytelling, including for the sharing of knowledge. However, the field of knowledge management is relatively immature in South Africa. In particular within that field, there is not a clear understanding of the use of stories and storytelling for knowledge sharing within the country. The purpose of the study was to improve that understanding through research into a case study within the South African mining industry, with a focus on world-class performance. To assist in the performance evaluation of the case study organisation, a framework for world-class performance was developed and used as an analytical tool in conjunction with a research instrument that was based on the findings of the non-empirical research into the fields of knowledge management and stories and storytelling. The empirical research then focused on the activities of a particular community of practice within the case study organisation and sought to understand the way in which stories and storytelling were used to support the sharing of knowledge in the organisation, as a contributor to world-class performance. Whilst conducting the empirical research, assessment and analysis, it was identified that the case study organisation made use of a number of practices and tools to support the use of stories and storytelling, in particular graphical representations (storyboards) of the stories to complement their oral delivery. The analysis of the case study data indicated that a significant opportunity existed to improve the extent of world-class performance for the use of stories and storytelling and a number of recommendations were made in that regard.

Knowledge Management and the Practice of Storytelling

Knowledge Management and the Practice of Storytelling
Author: Johel Brown-Grant
Publisher: Emerald Group Publishing
Total Pages: 90
Release: 2022-01-20
Genre: Business & Economics
ISBN: 1839824824
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Knowledge Management and the Practice of Storytelling offers practical advice and guidance on the skills and competencies needed to fully discover the power of storytelling to transform and transfer knowledge, and harness that power to meet business goal increases.

Knowledge Management and Narratives

Knowledge Management and Narratives
Author: Georg Schreyögg
Publisher: Erich Schmidt Verlag GmbH & Co KG
Total Pages: 332
Release: 2005
Genre: Communication in organizations
ISBN: 9783503090297
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"For many organizations knowledge is one of the most important keys to success. Knowledge management often plays a crucial role in organizational effectiveness."--Cover.

Storytelling in Organizations

Storytelling in Organizations
Author: Karin Thier
Publisher: Springer
Total Pages: 127
Release: 2018-03-31
Genre: Business & Economics
ISBN: 3662563835
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This book highlights storytelling as a concrete and viable method which can be used in various operational fields in organizations: from change management to project management and knowledge management, it presents employees’ stories on past projects and the diverse, essential aspects of corporate culture they reveal, in an easy-to-comprehend and entertaining fashion. These stories focus on specific but generic experiences which can be adapted and exploited by the reader to ultimately tap into hidden knowledge and increase transparency during daily routines in his or her own organization. Knowledge managers, coaches, and strategists alike will find a 'real-life' connection through these stories, helping them improve their own storytelling methods. The book also provides exhaustive information on the latest storytelling methods and strategies. ​The adaptations Thier has made to bring learning histories to corporate settings accelerates the capture, flow, and application of organizational knowledge that speeds up changes to improve operations! George Roth (Principal Research Associate at MIT Sloan School of Management, Boston, United States)

The Springboard

The Springboard
Author: Stephen Denning
Publisher: Routledge
Total Pages: 248
Release: 2012-08-21
Genre: Business & Economics
ISBN: 1136013547
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The Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations is the first book to teach storytelling as a powerful and formal discipline for organizational change and knowledge management. The book explains how organizations can use certain types of stories ("springboard" stories) to communicate new or envisioned strategies, structures, identities, goals, and values to employees, partners and even customers. Readers will learn techniques by which they can help their organizations become more unified, responsive, and intelligent. Storytelling is a management technique championed by gurus including Peter Senge, Tom Peters and Larry Prusak. Now Stephen Denning, an innovator in the new discipline of organizational storytelling, teaches how to use stories to address challenges fundamental to success in today's information economy.

Storytelling in Organizations

Storytelling in Organizations
Author: Laurence Prusak
Publisher: Routledge
Total Pages: 198
Release: 2012-06-14
Genre: Business & Economics
ISBN: 1136363351
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This book is the story of how four busy executives, from different backgrounds and different perspectives, were surprised to find themselves converging on the idea of narrative as an extraordinarily valuable lens for understanding and managing organizations in the twenty-first century. The idea that narrative and storytelling could be so powerful a tool in the world of organizations was initially counter-intuitive. But in their own words, John Seely Brown, Steve Denning, Katalina Groh, and Larry Prusak describe how they came to see the power of narrative and storytelling in their own experience working on knowledge management, change management, and innovation strategies in organizations such as Xerox, the World Bank, and IBM. Storytelling in Organizations lays out for the first time why narrative and storytelling should be part of the mainstream of organizational and management thinking. This case has not been made before. The tone of the book is also unique. The engagingly personal and idiosyncratic tone comes from a set of presentations made at a Smithsonian symposium on storytelling in April 2001. Reading it is as stimulating as spending an evening with Larry Prusak or John Seely Brown. The prose is probing, playful, provocative, insightful and sometime profound. It combines the liveliness and freshness of spoken English with the legibility of a ready-friendly text. Interviews will all the authors done in 2004 add a new dimension to the material, allowing the authors to reflect on their ideas and clarify points or highlight ideas that may have changed or deepened over time.

Knowledge Management in Theory and Practice, second edition

Knowledge Management in Theory and Practice, second edition
Author: Kimiz Dalkir
Publisher: MIT Press
Total Pages: 503
Release: 2011-03-04
Genre: Business & Economics
ISBN: 0262294648
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A comprehensive text and reference provides both substantive theoretical grounding and pragmatic advice on applying key concepts. The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. It is a highly multidisciplinary field that encompasses both information technology and intellectual capital. This textbook and professional reference offers a comprehensive overview of the field of KM, providing both a substantive theoretical grounding and a pragmatic approach to applying key concepts. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, the text describes KM theory and practice at the individual, community, and organizational levels. It offers illuminating case studies and vignettes from companies including IBM, Xerox, British Telecommunications, JP Morgan Chase, and Nokia. This second edition has been updated and revised throughout. New material has been added on the information and library science perspectives, taxonomies and knowledge classification, the media richness of the knowledge-sharing channel, e-learning, social networking in KM contexts, strategy tools, results-based outcome assessments, knowledge continuity and organizational learning models, KM job descriptions, copyleft and Creative Commons, and other topics. New case studies and vignettes have been added; and the references and glossary have been updated and expanded.

Knowledge Management in Theory and Practice, third edition

Knowledge Management in Theory and Practice, third edition
Author: Kimiz Dalkir
Publisher: MIT Press
Total Pages: 548
Release: 2017-12-22
Genre: Business & Economics
ISBN: 0262036878
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A new, thoroughly updated edition of a comprehensive overview of knowledge management (KM), covering theoretical foundations, the KM process, tools, and professions. The ability to manage knowledge has become increasingly important in today's knowledge economy. Knowledge is considered a valuable commodity, embedded in products and in the tacit knowledge of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This textbook and professional reference offers a comprehensive overview of the field. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it describes KM theory and practice at the individual, community, and organizational levels. Chapters cover such topics as tacit and explicit knowledge, theoretical modeling of KM, the KM cycle from knowledge capture to knowledge use, KM tools, KM assessment, and KM professionals. This third edition has been completely revised and updated to reflect advances in the dynamic and emerging field of KM. The specific changes include extended treatment of tacit knowledge; integration of such newer technologies as social media, visualization, mobile technologies, and crowdsourcing; a new chapter on knowledge continuity, with key criteria for identifying knowledge at risk; material on how to identify, document, validate, share, and implement lessons learned and best practices; the addition of new categories of KM jobs; and a new emphasis on the role of KM in innovation. Supplementary materials for instructors are available online.

Knowledge Management in Theory and Practice, fourth edition

Knowledge Management in Theory and Practice, fourth edition
Author: Kimiz Dalkir
Publisher: MIT Press
Total Pages: 409
Release: 2023-05-09
Genre: Business & Economics
ISBN: 0262048124
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This thoroughly revised fourth edition of the leading knowledge management (KM) textbook offers a comprehensive and accessible overview of the theory and practice of KM. Today’s knowledge-driven economy raises the stakes for organizations and individuals whose success depends on the effective management of information and knowledge. Knowledge is an asset that is not always easily tapped, especially when embedded in products and in the tacit understanding of highly mobile individual employees. Knowledge management (KM) represents a deliberate and systematic approach to cultivating and sharing an organization's knowledge base. This thoroughly revised new edition of the leading knowledge management textbook offers a comprehensive and accessible overview of the theory and practice of KM. Drawing on ideas, tools, and techniques from such disciplines as sociology, cognitive science, organizational behavior, and information science, it serves as an invaluable resource for students and researchers across information sciences, business, education, and communication. Global in scope and updated to reflect the maturing field, this fourth edition emphasizes optimizing KM and measuring its success and impact in meaningful ways. Fourth edition highlights: Comprehensively updated to integrate the latest theories, practices, and technologies in KM Discusses not only how to implement but how to sustain successful KM strategies and systems in the long term Includes new coverage of KM governance and the KM ISO standard introduced in 2018 Features detailed, real-world vignettes and a wealth of instructor resources, including slides and solutions

Knowledge Transfer Through Narrations - Wissenstransfer Mit Hilfe Von Narrationen

Knowledge Transfer Through Narrations - Wissenstransfer Mit Hilfe Von Narrationen
Author: Nikos Kalitta
Publisher: GRIN Verlag
Total Pages: 26
Release: 2007-11
Genre: Business & Economics
ISBN: 3638778525
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Seminar paper from the year 2004 in the subject Business economics - Business Management, Corporate Governance, grade: none, Free University of Berlin (Institute for Management, Organisation and Leadership), course: Knowledge in Organisations, 34 entries in the bibliography, language: English, abstract: In recent years knowledge has become one of the most central themes in managerial science. Knowledge at all gains a high importance in social and corporate life and is seen as a success factor which is indispensable to pass the competition in agressive markets. Organisations are seen as systems of knowledge which have to acquire knowledge through processes of learning and self generating1. Popular buzzwords and concepts of managerial and organis ational science like the knowledge spiral, knowledge intensive firms and the proclamation of a knowledge society underline the meaning of knowledge in the current scientific debate. In this context the intra- and extraorganisational transfer of knowledge is widely discussed. Alongside the formalisation of knowledge transfer e.g. by means of databases and standardised training methods, the more informal knowledge transfer through narrations, myth and anecdotes approaches in the focal point2, because conventional knowledge management methods hit upon their frontiers when it is required to cover and confer "soft" knowledge which is difficult to access and elusive. Sharing knowledge through stories is emerging as a powerful way to exchange and consilidate knowledge. So it is not astonishing that stories and their possible impact in increasing the operating efficiency are worldwide observed among general practitioners as well3. The aim of this paper is to give an overview about the possibilities and restrictions of knowledge transfer through narrations. Starting with a review, some theoretical common definitions are presented by a following characterisation of organisational stories and naming their functions in organisational lif