The Customer Service Survival Kit PDF Download

"I wish I′d had this useful desktop guide to help me through the challenges of my early years and as a reference guide for the later years. The authors have done a remarkable job of anticipating the daily needs of principals and offering practical suggestions that can be used within minutes! This book is eminently useful, up-to-date, and full of rich professional perspectives." —Ella Reiss Urdang, Elementary Principal Tenafly, NJ Public Schools "The school leader′s position is often the loneliest position in any school, but this excellent resource is the equivalent of having a mentor 24/7. This book should accompany all newly appointed school leaders into their new positions." —Neil MacNeill, Principal Ellenbrook Primary School, WA, Australia Creative, real-world approaches for responding to the fast-changing demands of school leadership! Designed for the busy administrator, The Survival Kit for the Elementary School Principal addresses daily challenges faced by all elementary school principals and offers expert solutions for virtually any leadership or administrative issue. Based on the authors′ extensive experiences in public and private schools, this easy-to-use kit includes time-saving forms, sample letters, charts, and checklists for successful day-to-day school administration. The book is a complete desktop reference with solutions for immediate problems or challenges. The authors′ pragmatic, tested strategies assist readers with: Systems thinking Negotiating the maze of NCLB requirements Using data to inform practice Understanding the key role that new technologies play in schools Succeeding as leaders, arbitrators, evaluators, disciplinarians, and more Gathering support through positive parent and community relations Suitable for diverse settings and school sizes, this comprehensive resource is a virtual library of essential information and support for effective elementary school leadership. All forms, letters, and checklists available online upon publication.