The Customer Service Survival Kit PDF Download
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Author | : Richard S. Gallagher |
Publisher | : AMACOM Div American Mgmt Assn |
Total Pages | : 209 |
Release | : 2013 |
Genre | : Business & Economics |
ISBN | : 0814431836 |
Download The Customer Service Survival Kit Book in PDF, ePub and Kindle
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.
Author | : Richard S. Gallagher |
Publisher | : Amacom Books |
Total Pages | : 262 |
Release | : 2006 |
Genre | : Business & Economics |
ISBN | : 9780814473085 |
Download Great Customer Connections Book in PDF, ePub and Kindle
"To provide the ultimate in customer service, every member of the service team needs to turn customer interactions into "peak experiences." Filled with effective techniques that borrow from principles of psychology, Great Customer Connections presents a unique step-by-step program that lets you: connect with customer's individual personalities; use the "secret phrases" that make customers feel great; tell them anything without upsetting them; stop having to say "no" - permanently; and defuse any crisis and take command of each interaction - even with your most difficult and unclear customers."--BOOK JACKET.
Author | : Bianca Miller-Cole |
Publisher | : Penguin UK |
Total Pages | : 241 |
Release | : 2021-09-23 |
Genre | : Business & Economics |
ISBN | : 0241447402 |
Download The Business Survival Kit Book in PDF, ePub and Kindle
***SUNDAY TIMES BESTSELLER*** With straightforward, heart-felt advice, The Business Survival Kit guides you to a thriving business while nurturing your humanity -- Marie Forleo, #1 NY Times bestselling author of Everything is Figureoutable This book will help you make clearer, smarter, braver decisions in all areas of your life -- Emma Gannon, author of The Multi-Hyphen Method Starting a business isn't easy. In fact, it can be scary, exhausting and demoralising. When it finally takes off, even though you're fulfilling a lifelong dream, it can be a struggle to keep up with the rest of your life. How can you cope with the inevitable stresses and strains along the way? In The Business Survival Kit, serial entrepreneurs Byron Cole and Bianca Miller-Cole prepare you for the ride of your life. With straight-talking advice and insights from leading experts it will help you answer the fundamental question of whether you can handle being an entrepreneur in the first place and then help you navigate the inevitable ups and many downs that go hand in hand with that decision. Learn how to: *Cope with stress, anxiety and uncertainty *Build your confidence and tackle impostor syndrome *Maintain a healthy work/life balance *Build strong networks and nurture your personal relationships *And stay motivated (even in the midst of failure)
Author | : Peter Cheales |
Publisher | : Peter Cheales |
Total Pages | : 168 |
Release | : 2003 |
Genre | : Customer relations |
ISBN | : 9780620302265 |
Download I Was Your Customer Book in PDF, ePub and Kindle
Author | : Alessandra Pigni |
Publisher | : Parallax Press |
Total Pages | : 258 |
Release | : 2016-12-27 |
Genre | : Self-Help |
ISBN | : 1941529356 |
Download The Idealist's Survival Kit Book in PDF, ePub and Kindle
75 brief self-care reflections that will aid workers, activists, and volunteers prevent burnout, renew their sense of purpose, and achieve fulfillment Heal from over-exhaustion, prevent burnout, and regain your motivation with these short readings from a psychologist who has spent many years in the field working in conflict and disaster areas. Gathered from Alessandra Pigni’s interaction with humanitarian professionals and backed up by cutting–edge research, these concrete tools offer new perspectives and inspiration to anyone whose work is focused on helping others.
Author | : Clark Howard |
Publisher | : |
Total Pages | : 192 |
Release | : 1995 |
Genre | : Business & Economics |
ISBN | : 9781563522000 |
Download Clark Howard's Consumer Survival Kit Book in PDF, ePub and Kindle
This enlarged edition of the bestselling consumer guide points readers to safer, smarter purchases and investments across the nation. Whether consumers are choosing a 401(k) plan, buying a used car or home, obtaining a credit report, or hoping to avoid a ripoff, this lively workbook is a true survival kit for anyone insisting on real value for the money.
Author | : Belinda Silbert |
Publisher | : Juta and Company Ltd |
Total Pages | : 256 |
Release | : 2010-09 |
Genre | : Body, Mind & Spirit |
ISBN | : 9781770130098 |
Download A Survival Kit for the Hereafter Book in PDF, ePub and Kindle
Ms. Silbert, who is a rabbi, opera singer and psychic, brings her unique outlook to the one subject which confronts and enthralls us all: the hereafter.
Author | : Abby Barry Bergman |
Publisher | : Corwin Press |
Total Pages | : 409 |
Release | : 2010-02-26 |
Genre | : Education |
ISBN | : 1452296235 |
Download The Survival Kit for the Elementary School Principal Book in PDF, ePub and Kindle
"I wish I′d had this useful desktop guide to help me through the challenges of my early years and as a reference guide for the later years. The authors have done a remarkable job of anticipating the daily needs of principals and offering practical suggestions that can be used within minutes! This book is eminently useful, up-to-date, and full of rich professional perspectives." —Ella Reiss Urdang, Elementary Principal Tenafly, NJ Public Schools "The school leader′s position is often the loneliest position in any school, but this excellent resource is the equivalent of having a mentor 24/7. This book should accompany all newly appointed school leaders into their new positions." —Neil MacNeill, Principal Ellenbrook Primary School, WA, Australia Creative, real-world approaches for responding to the fast-changing demands of school leadership! Designed for the busy administrator, The Survival Kit for the Elementary School Principal addresses daily challenges faced by all elementary school principals and offers expert solutions for virtually any leadership or administrative issue. Based on the authors′ extensive experiences in public and private schools, this easy-to-use kit includes time-saving forms, sample letters, charts, and checklists for successful day-to-day school administration. The book is a complete desktop reference with solutions for immediate problems or challenges. The authors′ pragmatic, tested strategies assist readers with: Systems thinking Negotiating the maze of NCLB requirements Using data to inform practice Understanding the key role that new technologies play in schools Succeeding as leaders, arbitrators, evaluators, disciplinarians, and more Gathering support through positive parent and community relations Suitable for diverse settings and school sizes, this comprehensive resource is a virtual library of essential information and support for effective elementary school leadership. All forms, letters, and checklists available online upon publication.
Author | : Cliff Goodwin |
Publisher | : Prentice Hall |
Total Pages | : 0 |
Release | : 2005 |
Genre | : Hospitality industry |
ISBN | : 9780130498465 |
Download The Hospitality Supervisor's Survival Kit Book in PDF, ePub and Kindle
This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. Contains sound principles and practical suggestions for resolving conflict, leading meetings, executing performance appraisals, imposing discipline, scheduling work, and adding value. For managers or directors of training and development in human relations and hospitality management.
Author | : James Ballou |
Publisher | : Prepper Press |
Total Pages | : 173 |
Release | : 2018-01-21 |
Genre | : Reference |
ISBN | : |
Download Poor Man's Wilderness Survival Kit Book in PDF, ePub and Kindle
You don’t need to spend hundreds of dollars on the latest and greatest emergency survival gear for your outdoor adventures when you can assemble a functional, well-stocked kit for little or no money! Best-selling preparedness author Jim Ballou shows you exactly how to do it with this guide to collecting no-nonsense, get-the-job-done-in-an-emergency gear and packaging it in self-contained, portable kits that are always ready to grab and go. Instead of expensive tents, sheath knives, sleeping bags, and other conventional outdoor gear, Jim focuses on compact, lightweight, and even disposable, use-once-and-discard emergency equipment, and all of it dirt cheap! Learn how to: - find standard survival kit components at the lowest prices - create a poor man's survival kit for free from common household items - collect or create your own edged tools, water containers, cookware, fire and shelter-making gear, and weapons for very little money - assemble a complete kit of new gear for under $10 Dozens of photos show examples of inexpensive but functional wilderness survival kits, as well as step-by-step instructions for creating your own poor man's gear. If you are a hiker, hunter, camper, preparedness type, homeless nomad, or other wilderness adventurer operating within a narrow budget, this book is for you!