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| Author | : Dick Lee |
| Publisher | : High Yield Marketing Press |
| Total Pages | : 222 |
| Release | : 2000 |
| Genre | : Customer relations |
| ISBN | : 9780967375731 |
| Author | : Shaun Belding |
| Publisher | : ECW Press |
| Total Pages | : 231 |
| Release | : 2004 |
| Genre | : Business & Economics |
| ISBN | : 1550226304 |
Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.
| Author | : Adrian Payne |
| Publisher | : Routledge |
| Total Pages | : 460 |
| Release | : 2012-07-26 |
| Genre | : Business & Economics |
| ISBN | : 1136400176 |
Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that underlie successful CRM rather than the plethora of systems that can be used to implement it. Based on recent knowledge, it is underpinned by: * Clear and comprehensive explanations of the key concepts in the field * Vignettes and full cases from major businesses internationally * Definitive references and notes to further sources of information on every aspect of CRM * Templates and audit advice for assessing your own CRM needs and targets The most lucid, comprehensive and important overview of the subject and an invaluable tool in enabling the connection of the major principles to the real world of business.
| Author | : |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2005 |
| Genre | : Customer relations |
| ISBN | : |
| Author | : Kristin L. Anderson |
| Publisher | : McGraw Hill Professional |
| Total Pages | : 178 |
| Release | : 2001-09-22 |
| Genre | : Business & Economics |
| ISBN | : 0071394125 |
This reader-friendly series is must read for all levels of managers All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today's hottest topics. Customer Relationship Management supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.
| Author | : Shaun Belding |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2005 |
| Genre | : Customer relations |
| ISBN | : 9780749444518 |
"'Dealing with the customer from hell' provides realistic, proven strategies for working with those 'special people' who drive you mad. It identifies the various types of unreasonable customer and how to handle them."--BOOK JACKET.
| Author | : Karl D. Schubert |
| Publisher | : John Wiley & Sons |
| Total Pages | : 306 |
| Release | : 2005-10-03 |
| Genre | : Business & Economics |
| ISBN | : 0471663514 |
CIO Survival Guide is a leadership manual for the emerging role of the Chief Information Officer. This book supports and guides CIOs in acquiring or enhancing their technical skills and leadership competencies to be a full and respected member of the Executive Team. It includes exposition and practice of the skills and competencies required to be a successful CIO.
| Author | : Dick Lee |
| Publisher | : |
| Total Pages | : 55 |
| Release | : 1999 |
| Genre | : Relationship marketing |
| ISBN | : 9780967375700 |
| Author | : Judith W. Kincaid |
| Publisher | : Prentice Hall Professional |
| Total Pages | : 512 |
| Release | : 2003 |
| Genre | : Business & Economics |
| ISBN | : 9780130352118 |
An ETHS graduate of 1962 provides a blueprint for customer relationship management in business and technical organizations.
| Author | : Ken Burnett |
| Publisher | : FT Press |
| Total Pages | : 0 |
| Release | : 2001 |
| Genre | : Customer relations |
| ISBN | : 9780273650317 |
This guide shows how CRM (customer relationship management) uses technology to merge everything you know about a customer in one place, merge all the systems they encounter into one unified process and then use that knowledge and interface to sell to them, one customer at a time.
