The Customer Management Scorecard PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download The Customer Management Scorecard PDF full book. Access full book title The Customer Management Scorecard.
Author | : Neil Woodcock |
Publisher | : Kogan Page Publishers |
Total Pages | : 447 |
Release | : 2005-12-03 |
Genre | : Business & Economics |
ISBN | : 0749447036 |
Download Customer Management Scorecard Book in PDF, ePub and Kindle
This volume documents the results of global research on customer management (CM) funded by QCi, IBM and OgilvyOne. It is based on the diagnostic tool developed by QCi, the Customer Management Assessment Tool (CMAT), which is recognized as the global CRM scorecard and benchmark "best practice" standard for assessing how well organizations manage their customers. Drawing on the results of research using CMAT in over 300 leading companies around the world and across a wide variety of sectors, the authors present their findings. The detailed cases illustrate the gains to be made from managing customers well and include: BP; Barclaycard; BskyB; Hyundai; Mobil; Prudential; Smithkline Beecham; John Lewis; NatWest Bank; and Rolls Royce. The accompanying free CD-ROM contains a mini version of CMAT.
Author | : Neil Woodcock |
Publisher | : |
Total Pages | : |
Release | : 2003 |
Genre | : Customer relations |
ISBN | : |
Download The Customer Management Scorecard Book in PDF, ePub and Kindle
Author | : Richard Hofmaier |
Publisher | : Walter de Gruyter GmbH & Co KG |
Total Pages | : 260 |
Release | : 2015-05-19 |
Genre | : Business & Economics |
ISBN | : 3110412551 |
Download Marketing, Sales and Customer Management (MSC) Book in PDF, ePub and Kindle
This work concisely presents methods for integrated marketing, sales, and customer management, and is orientated to practice and implementation. It sketches a modern and forward-looking marketing approach for domestic as well as international small, mid-sized, and large firms in the B2B market.
Author | : IBM |
Publisher | : |
Total Pages | : 408 |
Release | : 2005-10-31 |
Genre | : |
ISBN | : 9788947525510 |
Download The Customer Management Scorecard Book in PDF, ePub and Kindle
Author | : Ralph F. Smith |
Publisher | : John Wiley & Sons |
Total Pages | : 259 |
Release | : 2010-06-03 |
Genre | : Business & Economics |
ISBN | : 0470893125 |
Download Business Process Management and the Balanced Scorecard Book in PDF, ePub and Kindle
Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.
Author | : Neil Woodcock |
Publisher | : |
Total Pages | : |
Release | : 2000-10 |
Genre | : |
ISBN | : 9781898085812 |
Download Customer Management Scorecard Book in PDF, ePub and Kindle
This volume documents the results of global research on customer management (CM) funded by QCi, IBM and OgilvyOne. It is based on the diagnostic tool developed by QCi, the Customer Management Assessment Tool (CMAT), which is recognized as the global CRM scorecard and benchmark best practice standard for assessing how well organizations manage their customers. Drawing on the results of research using CMAT in over 300 leading companies around the world and across a wide variety of sectors, the authors present their findings. The detailed cases illustrate the gains to be made from managing customers well and include: BP; Barclaycard; BskyB; Hyundai; Mobil; Prudential; Smithkline Beecham; John Lewis; NatWest Bank; and Rolls Royce. The accompanying free CD-ROM contains a mini version of CMAT.
Author | : Hubert K. Rampersad |
Publisher | : IAP |
Total Pages | : 217 |
Release | : 2006-06-01 |
Genre | : Business & Economics |
ISBN | : 1607525704 |
Download Personal Balanced Scorecard Book in PDF, ePub and Kindle
The Personal Balanced Scorecard (PBSC) is a journey into the inner self, where values, hopes, dreams and aspirations lie quietly waiting to be discovered. Taking the journey as an individual allows you to view your life objectively and authentically as a whole person and provides a roadmap of your dreams and aspirations translated into manageable and measurable milestones. As a part of the Total Performance Scorecard (TPS) process which I introduced in 2003 in Total Performance Scorecard: Redefining Management to Achieve Performance with Integrity, and which has been translated into more than 20 languages, the Personal Balanced Scorecard can also be an effective way for managers to coach others to achieve integrity and alignment between work and life. The benefit comes from changing individual behavior in order to drive organizational effectiveness, enhance performance, and increase self-awareness, personal responsibility and motivation. PBSC is an integral part of this organic and holistic Total Performance Scorecard process, which is an organizational and cultural change tool and a method for ongoing effectiveness. Its uniqueness lies in aligning and a combination of Personal and Organizational goals to result in Individual Performance Plans for each employee. The focus of this book is the PBSC portion, which comprises a search for self-knowledge, self-discovery and self-mastery.
Author | : Robert S. Kaplan |
Publisher | : Harvard Business Press |
Total Pages | : 480 |
Release | : 2004 |
Genre | : Business & Economics |
ISBN | : 9781591391340 |
Download Strategy Maps Book in PDF, ePub and Kindle
The authors of "The Balanced Scorecard" and "The Strategy-Focused Organization" present a blueprint any organization can follow to align processes, people, and information technology for superior performance.
Author | : Robert S. Kaplan |
Publisher | : |
Total Pages | : 9 |
Release | : 2005 |
Genre | : Business planning |
ISBN | : |
Download The Balanced Scorecard Book in PDF, ePub and Kindle
Author | : Mark Graham Brown |
Publisher | : CRC Press |
Total Pages | : 260 |
Release | : 2007-01-12 |
Genre | : Business & Economics |
ISBN | : 9781563273469 |
Download Beyond the Balanced Scorecard Book in PDF, ePub and Kindle
Improve the "Health" of Your Organization by Using the Right Metrics! The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization. Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure: Relationships with Customers Employee Satisfaction External Business Environment Supplier/Vendor performance Strategy and Financials This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.