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The Customer Catalyst

The Customer Catalyst
Author: Chris Adlard
Publisher: John Wiley & Sons
Total Pages: 400
Release: 2019-12-16
Genre: Business & Economics
ISBN: 1119575087
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How organisations can drive growth in the Customer Economy The Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at increasing pace – putting far more power in the hands of both customers and end-consumers. The traditional inside-out, functionally-siloed business model, typical of the product and sales-led growth era is over. The Customer Catalyst shows how organisations can put customers truly at the heart of their business and catalyse genuine, sustainable growth. Future business models are no longer about functions – they are beginning to revolve around customers. Customer-led companies will, over time, unpack their static functional activities and transform their structure. Customer advocates already wield massive influence in a customer’s buying process, and this is only set to increase. This is already changing the role and nature of business functions and Sales is no longer seen as the only source of growth. The Customer Economy is placing greater demands on businesses and offers greater rewards to the businesses that meet and exceed customer expectations. This invaluable book will enable readers to: Lead their organisations to more profitable and sustainable growth Transform their organisations to become truly customer-centric with the C-change growth engine Explore in-depth stories from leaders of companies such as Zoom, Signify, Starling Bank, Ritz Carlton, Microsoft and Finastra with frank advice and practical steps to achieve success Help their companies adapt to, and profit from, the new realities of the Customer Economy Gain important insights from business leaders on best practice in key customer-centric growth areas The Customer Catalyst shows businesses how to survive the transition to the Customer Economy, transform to align around today’s dynamic customer needs, and ultimately, drive sustainable business growth.

Catalyst

Catalyst
Author: Laurie Halse Anderson
Publisher: Scholastic UK
Total Pages: 198
Release: 2014-08-07
Genre: Juvenile Fiction
ISBN: 1407145223
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Thoughtful teen fiction at its finest. Kate Malone: popular straight A student, long-distance runner, pillar of strength to her single-parent dad. She thinks she can she can handle anything. Until it all goes wrong. Kate's life is spiraling out of control - and Kate's about to find out how exhilarating that can be.

The Change Catalyst

The Change Catalyst
Author: Campbell Macpherson
Publisher: John Wiley & Sons
Total Pages: 424
Release: 2017-06-26
Genre: Business & Economics
ISBN: 1119386268
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WINNER OF BUSINESS BOOK OF THE YEAR 2018 (The Business Book Awards) "Essential reading for CEOs and leaders of change." - Martin Davis, CEO, Kames Capital 88% of change initiatives fail. The Change Catalyst provides you with the insight, tools and know-how you need to make sure your next change, strategy or M&A is the one in eight that succeeds. Whether you're trying to change a process, a culture, a behaviour or an entire business, success demands complete clarity of what you are trying to achieve and why, followed by a clear plan to align your people to deliver. All change is about people, and one of the most important ingredients for successful change is the identification and appointment of a Change Catalyst. This is the person who can guide your organisation – its people and its processes – to the ultimate delivery of the outcomes your business needs. The book takes you deep inside the culture and process of change to show you how to set yourself up for success in both the short and long term; identify your goal, clarify your vision, stay focused on the outcome and develop and deliver a do-able plan. It will also explain how to genuinely engage stakeholders at all levels in every stage of the process. Real-world case studies show you what a successful change initiative looks like on the ground, and the Change Toolbox offers a collection of proven tools and models to streamline planning and implementation. Clear, intelligent guidance cuts through the buzzwords to get down to business quickly, and a pragmatic, holistic approach helps you tackle strategy, culture, execution and more. People don't like change; it rattles their cages and makes them uncomfortable – and emotion trumps logic every time. This book shows you how to pinpoint the emotional triggers, coax logic out of hiding and get everyone on board as you drive real, lasting change. Learn why typical change initiatives are far more likely to fail than succeed. Identify your Change Catalyst to strengthen both process and outcome. Overcome cultural challenges and turn understanding into transformation. Develop and implement a solid strategy for successful change. Whether you want change at the team level or on a government scale, no initiative is immune from the perils of inertia, misguided focus, distracted leadership or muddled planning. Change is inevitable. Successful change isn't. The Change Catalyst will tilt the odds on your favour and enable your next change initiative to be among the 12% that succeeds.

The Customer Success Economy

The Customer Success Economy
Author: Nick Mehta
Publisher: John Wiley & Sons
Total Pages: 392
Release: 2020-05-19
Genre: Business & Economics
ISBN: 1119572762
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If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. Shows leaders how their digital implementations will make them more Amazon-like Helps you deliver recurring revenue Shows you how to embrace customer retention Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.

Catalyst Code

Catalyst Code
Author: David Sparks Evans
Publisher: Harvard Business Review Press
Total Pages: 0
Release: 2007
Genre: Business & Economics
ISBN: 9781422101995
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In an economy where markets, consumers, and technology are ever-changing and increasingly interdependent, economic catalysts – businesses that bring together a number of groups who need each other and make it easy for them to work together – are essential. Think of the credit card industry. This trillion dollar industry brings merchants and consumers together. Google creates value for its customers, and makes billions for itself, by bringing searchers and advertisers together. Companies that do this right – and transform their pricing practices, incentive plans, and organizational structures – are today's power brokers. Of course, catalysts have been around as long as marketplaces. But now, more than ever, they drive the economy. Doing business in this world isn’t for the faint of heart – but Catalyst Code maps it out, showing where the opportunities – and pitfalls – lie.

The Catalyst Leader

The Catalyst Leader
Author: Brad Lomenick
Publisher: Thomas Nelson
Total Pages: 288
Release: 2013-04-15
Genre: Religion
ISBN: 159555498X
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"Your legacy, regardless of where you are in your leadership journey, starts now. Leading well now means finishing well later." - Brad Lomenick We need great leaders. More than ever we need authentic, collaborative, inspiring men and women of integrity at the helm of society- and too often our leaders fall short. Some focus on personal success, alienating those they lead. Others shift their principles when it is convenient. There is a better way. You can energize and inspire the people around you. You can equip a team of principled collaborators to answer God's calling. You can be a catalyst leader. In The Catalyst Leader, Brad Lomenick describes the skills and principles that define a true change maker. This book offers eight key essentials by which a leader can influence others and make a difference, laying out the path to the keys for becoming an effective leader. Lomenick shares wisdom, practical knowledge, and stories of success and failure from his own journey of running Catalyst, one of America's most influential leadership movements. And the lives of dozens of leaders around the world- from the creators of famous reality show to pastors, from ranch workers to a Silicon Valley designer. These men and women are living proof that good leadership inspires and innovates, while poor leadership leaves us with hopelessness and regret. Leading can be a difficult road, and many choose to follow. But you can take a better path. Begin your journey to becoming a catalyst leader.

Catalyst

Catalyst
Author: Kristin Smith
Publisher: Feather & Ink Publishing
Total Pages: 361
Release: 2021-11-22
Genre: Young Adult Fiction
ISBN:
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A fast-paced thrilling adventure, full of danger, romance, and deception—perfect for fans of Veronica Roth's Divergent series or Marie Lu's Legend. Too pretty. Too smart. Too perfect. In a crumbling, futuristic Las Vegas where the wealthy choose the characteristics of their children like ordering off a drive-thru menu, seventeen-year-old Sienna Preston doesn't fit in. As a normal girl surrounded by genetically modified teenagers, all of her imperfections are on display. But after the death of her father, everything she's ever known and loved changes in an instant. With little skills to help provide for her family, Sienna clings to the two things that come easily—lying and stealing. But not all thief-for-hire assignments go as planned. When a covert exchange of a stolen computer chip is intercepted, she becomes entangled with a corrupt government official who uses her thieving past as leverage, her mother as collateral, and the genetically modified poster boy she's falling for as bait. In order to rescue her mother, there may only be one option—joining forces with the Fringe, an extremist group, and their young leader who's too hot to be bad. Problem is, these revolutionaries aren't what they seem, and the secrets they're hiding could be more dangerous than Sienna is prepared for. In the end, she must be willing to risk everything to save the one thing that matters most.

Catalyst

Catalyst
Author: Nina Kiriki Hoffman
Publisher:
Total Pages: 171
Release: 2006
Genre: Fiction
ISBN: 9781892391384
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While running from a bully, Kaslin leaps into a cave, slides down a slippery slope, and enters a world ruled by an alien intelligence.

The Catalyst Effect

The Catalyst Effect
Author: Jerry Toomer
Publisher: Emerald Group Publishing
Total Pages: 230
Release: 2018-02-12
Genre: Business & Economics
ISBN: 1787435520
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Provides a practical, research-based roadmap for developing and applying twelve key competencies to multiply an individual’s impact, elevate the performance of others, and accelerate progress toward mission-oriented goals, generating greater value.

INSPIRED

INSPIRED
Author: Marty Cagan
Publisher: John Wiley & Sons
Total Pages: 370
Release: 2017-11-17
Genre: Business & Economics
ISBN: 111938754X
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How do today’s most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than the vast majority of tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love—and that will work for your business. With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations—dramatically improving their own product efforts. Whether you’re an early stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success. Filled with the author’s own personal stories—and profiles of some of today’s most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix—INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love. The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new—sharing the latest practices and techniques of today’s most-successful tech product companies, and the men and women behind every great product.