Supervision In The Hospitality Industry Ahlei PDF Download

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Supervision in the Hospitality Industry (AHLEI)

Supervision in the Hospitality Industry (AHLEI)
Author: Raphael R. Kavanaugh
Publisher: Pearson Higher Ed
Total Pages: 407
Release: 2013-05-03
Genre: Business & Economics
ISBN: 0133475328

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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA


Supervision in the Hospitality Industry

Supervision in the Hospitality Industry
Author: Raphael R. Kavanaugh
Publisher: Educational Institute of American Hotel & Motel Association
Total Pages: 0
Release: 2007
Genre: Hospitality industry
ISBN: 9780866122955

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Supervision in the Hospitality Industry Online Component (Ahlei) -- Access Card

Supervision in the Hospitality Industry Online Component (Ahlei) -- Access Card
Author: Raphael R Kavanaugh
Publisher: Educational Institute
Total Pages: 0
Release: 2012-11
Genre:
ISBN: 9780133365375

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Supervisory Skill Builders Online is the program that serves as the online component for the text, Supervision in the Hospitality Industry 5/e by Raphael R. Kavanaugh. The online component has 9 modules (amounting to roughly 3 hours of seat-time each), covers 85 topics, and amounts to 27 total hours of seat-time. This online course provides an entertaining approach to building supervisory skills. The modules are loaded with need to know information on how supervisors should carry out their responsibilities to management as well as employees. Ideal as a self-trainer, the series helps supervisors: meet management s objectives for productivity and quality guest service; solve everyday workplace challenges; gain respect, trust, and support from the people who work for them. Learning is facilitated through interactivity; videos, embedded questions, and readings are available throughout. This online component gives six-month access for student users. "


Supervision in the Hospitality Industry

Supervision in the Hospitality Industry
Author: John R. Walker
Publisher: John Wiley & Sons
Total Pages: 400
Release: 2015-12-29
Genre: Technology & Engineering
ISBN: 1119251958

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Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.


Training and Development for the Hospitality Industry (AHLEI)

Training and Development for the Hospitality Industry (AHLEI)
Author: Debra F. Cannon
Publisher: Pearson Higher Ed
Total Pages: 470
Release: 2013-05-03
Genre: Business & Economics
ISBN: 0133454169

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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: • How to measure training as an investment in the organization • Assessment methods to determine training needs • Instructional design techniques and


Managing Hospitality Human Resources (AHLEI)

Managing Hospitality Human Resources (AHLEI)
Author: Robert H. Woods
Publisher: Pearson Higher Ed
Total Pages: 494
Release: 2013-04-23
Genre: Business & Economics
ISBN: 0133454126

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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They'll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. Topics include: The impact of the post-recession economy on recruiting, selection, retention, and turnover How companies use social media to learn about job applicants The role of technology in performance appraisals The latest trends in effective incentive programs and industry benefits The changing face of unions and new trends in organizing and collective bargaining Social responsibility and sustainability measures, including what companies are doing (and not doing) right


Supervision in the Hospitality Industry

Supervision in the Hospitality Industry
Author: John R. Walker
Publisher: John Wiley and Sons
Total Pages: 513
Release: 2009-01-09
Genre: Business & Economics
ISBN: 0470077832

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Order of authors reversed on previous eds.


Supervision in the Hospitality Industry

Supervision in the Hospitality Industry
Author: John R. Walker
Publisher: John Wiley & Sons
Total Pages: 400
Release: 2020-12-10
Genre: Technology & Engineering
ISBN: 1119749204

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Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.


Revenue Management for the Hospitality Industry

Revenue Management for the Hospitality Industry
Author: David K. Hayes
Publisher: John Wiley & Sons
Total Pages: 482
Release: 2021-11-09
Genre: Business & Economics
ISBN: 1119790778

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REVENUE MANAGEMENT FOR THE HOSPITALITY INDUSTRY Explore intermediate and advanced topics in the field of revenue management with this up-to-date guide In the newly revised second edition of Revenue Management for the Hospitality Industry, an accomplished team of industry professionals delivers a comprehensive and insightful review of hospitality pricing and revenue optimization strategies. The book offers realistic industry examples from hotels, restaurants, and other hospitality industry segments that use differential pricing as a major revenue management tool. The authors discuss concepts critical to the achievement of hospitality professionals’ revenue management goals and include new examinations of the growing importance of effective data collection and management. A running case study helps students learn how to incorporate the revenue management principles and strategies included in the book’s 14 chapters. Written for students with some prior knowledge and understanding of the hospitality industry, the new edition also includes: A brand-new chapter on data analysis and revenue management that addresses many of the most important data and technology-related developments in the field, including the management of big data, data safety, and data security In-depth discussions of revenue management topics including Net Revenue Per Available Room, Direct Revenue Ratio, and other KPIs Major changes to the book’s instructor support materials and an expansion of the instructor’s test bank items and student exercises. An indispensable resource for students taking courses in hospitality management or business administration, Revenue Management for the Hospitality Industry, Second Edition is also ideal for managers and executives in the hospitality industry.


Managing Beverage Operations (AHLEI)

Managing Beverage Operations (AHLEI)
Author: Ronald F. Cichy Ph.D., NCE, CHA
Publisher: Pearson Higher Ed
Total Pages: 413
Release: 2013-05-06
Genre: Business & Economics
ISBN: 0133475220

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This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Restaurant and bar supervisors and managers, food and beverage directors, and aspiring hospitality professionals will benefit from the practical information presented in this book. The new edition of this textbook (formerly titled Managing Beverage Service) focuses on the successful elements of a beverage operation, based on research to identify those that are thriving. Discussions of leadership and supervision focus on the management and leadership practices specific to a beverage operation, including emotional intelligence and the importance of relationships, communication, recruitment and training, and motivation and performance reviews. Bar operations covers a real-world approach to beverage controls, from purchasing through serving, technology, design, and handling guest complaints. A new chapter on sales and marketing includes both food and beverage products, and boosting sales through technology and unique service.