Successful Hotel Lodging And Resort Management PDF Download
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Author | : Michael Collins |
Publisher | : |
Total Pages | : 0 |
Release | : 2019-08-30 |
Genre | : Hotel management |
ISBN | : 9781792401527 |
Download Delivering the Guest Experience: Successful Hotel, Lodging and Resort Management Book in PDF, ePub and Kindle
Focuses on the application of sound customer service theory and best industry practices within the context of a hotel, lodging, or resort setting. Exceptional customer experiences and financial returns are interdependent and Delivering the Guest Experience explains this synergistic relationship.
Author | : MICHAEL. COLLINS |
Publisher | : |
Total Pages | : 0 |
Release | : 2023 |
Genre | : |
ISBN | : |
Download SUCCESSFUL HOTEL, LODGING AND RESORT MANAGEMENT Book in PDF, ePub and Kindle
Author | : Tucker White |
Publisher | : |
Total Pages | : 0 |
Release | : 2023 |
Genre | : |
ISBN | : |
Download Successful Hotel, Restaurant and Resort Management Book in PDF, ePub and Kindle
Author | : Percy K. Singh |
Publisher | : Kanishka Publishers |
Total Pages | : 296 |
Release | : 2006 |
Genre | : Hospitality industry |
ISBN | : 9788173918247 |
Download Hotel, Lodging, Restaurant and Resort Management Book in PDF, ePub and Kindle
Author | : Alan T. Stutts |
Publisher | : |
Total Pages | : 365 |
Release | : 2005 |
Genre | : Hospitality industry |
ISBN | : 9781119108283 |
Download Hotel and Lodging Management Book in PDF, ePub and Kindle
Author | : Alan T. Stutts |
Publisher | : Wiley |
Total Pages | : 0 |
Release | : 2001-01-25 |
Genre | : Business & Economics |
ISBN | : 9780471354833 |
Download Hotel and Lodging Management Book in PDF, ePub and Kindle
Thorough preparation for a successful career in hotel and lodging management Hotel and Lodging Management: An Introduction prepares students to succeed in entry-level management positions and provides the solid foundation needed to rise through the ranks and enjoy a long and successful career. This comprehensive tutorial combines detailed presentations of front office and housekeeping management with a close examination of organizational structure and the interdependent relationship between departments. Alan Stutts covers everything from clear explanations of front office and housekeeping organization and staffing to detailed descriptions of procedures, such as reservations, registration, guest services, accounting, guest room cleaning, public area cleaning, inventory control, employee safety, and much more. An entire chapter on security and guest safety is followed by a view of the interaction among key departments-sales, food and beverage, engineering and services, and human resources. Other important topics covered include: * Control mechanisms, forecasting, and business planning * Career planning in hotel and lodging management * Management contracts and franchise agreements * Role and responsibilities of the general manager * Development and pre-opening issues * Resorts and special lodging environments Supplemented with scores of helpful photographs and line drawings as well as numerous real-world examples, Hotel and Lodging Management: An Introduction is the ideal textbook for courses in hotel operations management, lodging operations management, rooms division, rooms management, front office operations management, guest services management, and lodging systems.
Author | : Robert Christie Mill |
Publisher | : John Wiley & Sons |
Total Pages | : 498 |
Release | : 2008 |
Genre | : Business & Economics |
ISBN | : 047174722X |
Download Resorts Book in PDF, ePub and Kindle
This updated second edition of ""Resorts: Management and Operation"" addresses the expansion of the resort industry and provides practical, need-to-know information on the development and management of all aspects of these properties, which include ski areas, gaming properties, cruise ships, and spas.
Author | : |
Publisher | : |
Total Pages | : 283 |
Release | : 2018 |
Genre | : |
ISBN | : 9789386391100 |
Download Hotel, Lodging, Restaurant and Resort Management Book in PDF, ePub and Kindle
Author | : |
Publisher | : |
Total Pages | : |
Release | : |
Genre | : |
ISBN | : 9788131310212 |
Download Hotel Lodging, Restaurant and Resort Management Book in PDF, ePub and Kindle
Author | : Denney G. Rutherford |
Publisher | : John Wiley & Sons |
Total Pages | : 564 |
Release | : 2002 |
Genre | : Business & Economics |
ISBN | : |
Download Hotel Management and Operations, Website Book in PDF, ePub and Kindle
A real-world look at every major aspect of hotel management and operations Hotel Management and Operations, Third Edition, helps readers to develop the wide-ranging knowledge and analytical skills they need to succeed in today's burgeoning and dynamic hotel industry. Featuring contributions from 60 leading industry professionals and academics, this comprehensive presentation encourages critical thinking by exposing readers to different viewpoints within a coherent theoretical structure, enabling them to formulate their own ideas and solutions. Each of the book's nine parts examines a specific hotel department or activity and presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies challenge readers to identify the central issues in complex management problems, understand the structure and resources of the department in question, and find solutions that may involve other hotel resources and departments. This remarkably well-designed learning tool: * Covers all hotel departments, from front office to finance, from marketing to housekeeping * Links advanced theory with real-world problems and solutions * Encourages critical thinking by presenting differing viewpoints * Features "As I See It" and "Day in the Life" commentary from young managers * Provides a solid introduction to every aspect of hotel management Complete with extensive references and suggestions for further reading, Hotel Management and Operations, Third Edition, is an ideal book for university hospitality programs and management training programs within the hotel industry.