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Successful Digital Transformation in Finance. Customer-Centricity and Future Business Models Beyond Smart Technologies

Successful Digital Transformation in Finance. Customer-Centricity and Future Business Models Beyond Smart Technologies
Author: Houssem Gharbi
Publisher: GRIN Verlag
Total Pages: 113
Release: 2024-01-24
Genre: Business & Economics
ISBN: 3346999025
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Bachelor Thesis from the year 2023 in the subject Economics - Finance, grade: 100, University of Applied Sciences Bern (Bern university of applied sciences), course: Digital Business Management, language: English, abstract: The financial sector is undergoing a profound transformation driven by digitalization and technological advancements. In this dynamic landscape, financial institutions are reassessing their strategies to stay competitive. The integration of smart technologies and the pursuit of customer-centric business models are key elements in this transformative journey. As technology reshapes traditional paradigms, the financial industry experiences a seismic shift towards digital transformation. Fintech's emergence and the importance of smart services redefine operations, challenge business models, and create avenues for innovation. This literature review explores the theoretical framework of digital transformation, dissecting definitions, and explaining its impact on finance. The review investigates future business models in finance, emphasizing their digital aspects and the delicate balance between replication and innovation. Shifting focus to customers, it explores the evolving concept of customer-centricity and the role of customers as co-creators in business models. Integration of customers with smart technology becomes a critical aspect, examining technology acceptance and the role of empathic AI. Methodologically, the review outlines a systematic approach, including the identification of relevant research databases, search keywords, and meticulous study selection. The results section uncovers gaps, perspectives, and recommendations in existing literature, providing a foundation for discussion. The discussion navigates barriers hindering customer acceptance of smart technology, explores factors in implementing customer-centric business models, and delves into building trust in the digital era. The paper concludes by outlining future research directions and offering practical insights for financial institutions. In essence, this review serves as a compass through the complex terrain of digital transformation in finance, unraveling future business models, customer-centricity, and the integration of smart technologies. It contributes valuable insights to academics, practitioners, and decision-makers in the financial industry.

Digital Transformation: Advancements in Business

Digital Transformation: Advancements in Business
Author: Madhu S. Mallisetty
Publisher: Book Saga Publications
Total Pages: 302
Release: 2023-12-25
Genre: Business & Economics
ISBN: 9395470828
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"Digital Transformation: Advancements in Business" is a comprehensive exploration of the transformative impact of digital technologies on the business world. The book begins by introducing the concept of digital transformation, explaining its significance in the current business environment. It then delves into the foundational elements necessary for successful digital transformation, including technologies, strategies, and frameworks. A historical perspective is provided, tracing the evolution of digital transformation and its effects across various sectors. A significant focus is given to FinTech and the transformation of financial services, highlighting how digital innovations are revolutionizing this sector. The impact of digital transformation on operations, supply chains, and organizational culture is also discussed, emphasizing the role of leadership in adapting to technological changes. The human aspect is addressed, with an exploration of the workforce and skills required for effective digital transformation. The book also tackles the challenges and risks associated with digital transformation, including technological and operational hurdles. It examines core technologies driving change and looks at how digital marketing strategies are evolving in response to new consumer behaviors. A deeper dive into FinTech reveals its influence on traditional financial services, introducing concepts like neo-banks, mobile payments, and digital lending. Finally, the book outlines major trends in FinTech, such as open banking, big data, robotic process automation, AI, and blockchain, and discusses FinTech's growth in emerging markets and future prospects. Overall, the book provides a nuanced view of digital transformation, covering technological aspects as well as human, leadership, and strategic dimensions.

Successful Digital Transformation

Successful Digital Transformation
Author: Marc Beijen
Publisher: Van Haren
Total Pages: 182
Release: 2021-07-05
Genre: Architecture
ISBN: 9401807736
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This book is, as indicated by the subtitle, intended in the first place for executives and managers. But actually its is essential reading for all who are faced with digital transformation. It offers a valuable reflection on knowledge developed and experience accumulated in daily practice, focusing on the approach to contemporary digital business challenges. Written in understandable language and with a powerful, logical structure, it has become a very accessible book that remains fascinating from beginning to end. It teaches you to understand topics that matter such as the need for digital transformation, the connection with business strategy and the essential differences in starting positions between organizations. What to do next is made concrete and practical by identifying five necessary digital breakthroughs and working them out into clear goals, which should be included in the change cycle as part of your digital strategy. The phase model presented includes three distinct steps - from product focus in the first phase to customer orientation in the second phase, followed by a third phase in which the customer is at the center. The book describes what is required to take these steps - the checklist that is included provides organizations with direction. This helps in setting up a strategy and developing an effective roadmap for organizations to transform. “The book 'Successful Digital Transformation' reads like a modern fairy tale. It's clever how the essence of the field of digital transformation is captured in barely 100 pages. But the theme has also been made very practical, the underlying topics (such as data management, enterprise architecture, change management) have been tied together and explained in a comprehensible way. I think the book fills a great need, because many books and articles on this topic are either full of buzzwords that are not further described, or lapse into academic jargon that is incomprehensible to the average reader. This book sits nicely between academia and practice, without falling into compromises.” – Frank Harmsen - Associate Professor of Digital Transformation, Maastricht University

Shaping the Digital Enterprise

Shaping the Digital Enterprise
Author: Gerhard Oswald
Publisher: Springer
Total Pages: 339
Release: 2016-09-26
Genre: Business & Economics
ISBN: 3319409670
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This book sheds light on cross-industry and industry-specific trends in today’s digital economy. Prepared by a group of international researchers, experts and practitioners under the auspices of SAP’s Digital Thought Leadership & Enablement team within SAP’s Business Transformation Services (BTS) unit, the book furthermore presents relevant use cases in digital transformation and innovation. The book argues that breakthrough technologies have matured and hit scale together, enabling five defining trends: hyper-connectivity, supercomputing, cloud computing, a smarter world, and cyber security. It presents in detail how companies are now reimagining their products and services, business models and processes, showcasing how every business today is a digital business. Digitalization, defined as the process of moving to a digital business, is no longer a choice but an imperative for all businesses across all industries and regions. Taking a step toward becoming a digital enterprise is demanding and challenging. The dimensions of customer centricity, leadership and strategy, business models, including offerings (products and services), processes, structure and governance, people and skills, culture, and technology foundation can serve as orientation for digitalization. The articles in this book touch on all dimensions of this digital innovation and transformation framework and offer possible answers to some of the pressing questions that arise when practitioners seek to digitalize their business.

Digital Transformation of the Financial Industry

Digital Transformation of the Financial Industry
Author: Slađana Benković
Publisher: Springer Nature
Total Pages: 337
Release: 2023-01-29
Genre: Business & Economics
ISBN: 3031232690
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This book presents a collection of state-of-the-art research findings on the digital transformation of financial services. Digitalization has fundamentally changed financial services and has a tendency to reshape the landscape of the financial industry in an unprecedented manner. Over the last ten years, the development of new financial technologies has contributed to the creation of new business and organizational models, along with new approaches to service delivery. By encompassing significant conceptual contributions, innovations in methods and techniques, and by delineating the main applications of digital transformation in Central and Eastern Europe (CEE), the volume extends current knowledge on digital transformation in the financial industry. The book is divided into two parts. The first part provides a social-science perspective on digital transformation in the financial industry. The second part provides the most recent evidence on how financial technologies are transforming financial services on the markets, and how the adoption of modern information technologies fosters setting up new financial services. Further, this part outlines new approaches to digital transformation in the financial industry. This book will appeal to students, scholars, and researchers of finance, monetary economics, and business, as well as practitioners interested in a better understanding of the digital transformation of financial services, new financial technologies, and innovations in finance.

Digital Transformation Now!

Digital Transformation Now!
Author: Daniel R. A. Schallmo
Publisher: Springer
Total Pages: 80
Release: 2018-01-12
Genre: Business & Economics
ISBN: 331972844X
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Is digitalization a value-added approach? Global leaders believe so, and this book reveals how to digitally transform your business model and compete in today’s economy. It presents a roadmap consisting of five phases; Digital Reality, Digital Ambition, Digital Potential, Digital Fit, and Digital Implementation, each with step-by-step instructions as well as innovative activities and tools. This is a timely book offering professionals a concise, tried-and-trusted guide to the digital transformation of business models.

Digital @ Scale

Digital @ Scale
Author: Anand Swaminathan
Publisher: John Wiley & Sons
Total Pages: 291
Release: 2017-06-26
Genre: Business & Economics
ISBN: 1119433746
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A blueprint for reinventing the core of your business Value in the next phase of the digital era will go to those companies that don't just try digital but also scale it. Digital@Scale examines what it takes for companies to break through the gravitational pull of their legacy organizations and capture the full value of digital. Digging into more than fifty detailed case studies and years of McKinsey experience and data, the authors, along with a group of expert contributors, show how companies can move beyond incremental change to transform the business where the greatest value is generated—at its core. The authors provide practical insights into the three pillars of digital transformations that successfully scale: reinventing the business model, building out a business architecture from the customer back into the organization, and establishing an 'amoeba' IT and organizational foundation that learns and evolves. This is the ideal guide for all leaders who recognize the power and promise of a digital transformation.

What's Your Digital Business Model?

What's Your Digital Business Model?
Author: Peter Weill
Publisher: Harvard Business Press
Total Pages: 256
Release: 2018-04-17
Genre: Business & Economics
ISBN: 163369271X
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Digital transformation is not about technology--it's about change. In the rapidly changing digital economy, you can't succeed by merely tweaking management practices that led to past success. And yet, while many leaders and managers recognize the threat from digital--and the potential opportunity--they lack a common language and compelling framework to help them assess it and guide them in responding. They don't know how to think about their digital business model. In this concise, practical book, MIT digital research leaders Peter Weill and Stephanie Woerner provide a powerful yet straightforward framework that has been field-tested globally with dozens of senior management teams. Based on years of study at the MIT Center for Information Systems Research (CISR), the authors find that digitization is moving companies' business models on two dimensions: from value chains to digital ecosystems, and from a fuzzy understanding of the needs of end customers to a sharper one. Looking at these dimensions in combination results in four distinct business models, each with different capabilities. The book then sets out six driving questions, in separate chapters, that help managers and executives clarify where they are currently in an increasingly digital business landscape and highlight what's needed to move toward a higher-value digital business model. Filled with straightforward self-assessments, motivating examples, and sharp financial analyses of where profits are made, this smart book will help you tackle the threats, leverage the opportunities, and create winning digital strategies.

Digitalization and Firm Performance

Digitalization and Firm Performance
Author: Milena Ratajczak-Mrozek
Publisher: Springer Nature
Total Pages: 327
Release: 2021-12-02
Genre: Business & Economics
ISBN: 3030833607
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This book explores how digitalization and digital technologies influence markets, firms, financial institutions and organizations. Drawing on examples from Canada, Poland, France, Albania, Africa and Turkey this book takes a truly international perspective. It explores the technical aspects of digitalization, with chapters examining topics like how digitization creates value in a small company, how digital-driven business drives innovation, how import-exporting firms can increase productivity within the digital economy and how financial systems and institutions evolve due to new technologies. However, the book goes beyond this and, by adopting a holistic view, examines the social impact of digitalization, with the authors discussing how trade unions and employers present Industry 4.0 to employees and the general public. This book will be of interest to anyone studying digital innovation, digital management, digital strategy, Fin Tech, firm management, and Industry 4.0. Chapter 1 is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.