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Social Security Administration

Social Security Administration
Author: Barbara D. Bovbjerg
Publisher: DIANE Publishing
Total Pages: 46
Release: 2009-05
Genre: Political Science
ISBN: 1437913202

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Millions of people rely on the services of Social Security Admin. (SSA) field offices (FO). In FY 2008, SSA's 1,300 FO provided service to 44 million customers. People visit FO to apply for Social Security cards, apply for retirement and disability benefits, establish direct deposit, and other services. Over the last several years, staffing reductions have challenged FO ability to manage work while continuing to deliver quality customer service. To better understand the challenges SSA faces in delivering quality customer service, this report determined: (1) the effect that staffing reductions are having on FO operations; and (2) the challenges SSA faces in meeting service delivery needs in the future and the agency's plan for addressing them. Illustrations.


Social security services

Social security services
Author: United States. Congress. House. Committee on Government Operations. Human Resources and Intergovernmental Relations Subcommittee
Publisher:
Total Pages: 434
Release: 1989
Genre: Social security beneficiaries
ISBN:

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