Services Services 2021 PDF Download
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Author | : Ajay Katangur |
Publisher | : Springer Nature |
Total Pages | : 103 |
Release | : 2022-02-23 |
Genre | : Computers |
ISBN | : 303096566X |
Download Services Computing – SCC 2021 Book in PDF, ePub and Kindle
This volume constitutes the proceedings of the 18th International Conference on Services Computing 2021, held as Part of SCF 2021 in December 2021 as a virtual event due to COVID-19. The 5 full papers and 2 short papers presented in this volume were carefully reviewed and selected from 21 submissions. It covers the science and technology of leveraging computing and information technology to model, create, operate, and manage business services.
Author | : Asli Demirguc-Kunt |
Publisher | : World Bank Publications |
Total Pages | : 148 |
Release | : 2018-04-19 |
Genre | : Business & Economics |
ISBN | : 1464812683 |
Download The Global Findex Database 2017 Book in PDF, ePub and Kindle
In 2011 the World Bank—with funding from the Bill and Melinda Gates Foundation—launched the Global Findex database, the world's most comprehensive data set on how adults save, borrow, make payments, and manage risk. Drawing on survey data collected in collaboration with Gallup, Inc., the Global Findex database covers more than 140 economies around the world. The initial survey round was followed by a second one in 2014 and by a third in 2017. Compiled using nationally representative surveys of more than 150,000 adults age 15 and above in over 140 economies, The Global Findex Database 2017: Measuring Financial Inclusion and the Fintech Revolution includes updated indicators on access to and use of formal and informal financial services. It has additional data on the use of financial technology (or fintech), including the use of mobile phones and the Internet to conduct financial transactions. The data reveal opportunities to expand access to financial services among people who do not have an account—the unbanked—as well as to promote greater use of digital financial services among those who do have an account. The Global Findex database has become a mainstay of global efforts to promote financial inclusion. In addition to being widely cited by scholars and development practitioners, Global Findex data are used to track progress toward the World Bank goal of Universal Financial Access by 2020 and the United Nations Sustainable Development Goals. The database, the full text of the report, and the underlying country-level data for all figures—along with the questionnaire, the survey methodology, and other relevant materials—are available at www.worldbank.org/globalfindex.
Author | : Elke Loeffler |
Publisher | : Springer Nature |
Total Pages | : 455 |
Release | : 2020-10-03 |
Genre | : Political Science |
ISBN | : 3030555097 |
Download Co-Production of Public Services and Outcomes Book in PDF, ePub and Kindle
This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production.
Author | : Hakim Hacid |
Publisher | : Springer Nature |
Total Pages | : 919 |
Release | : 2021-11-17 |
Genre | : Computers |
ISBN | : 3030914313 |
Download Service-Oriented Computing Book in PDF, ePub and Kindle
This book constitutes the proceedings of the 19th International Conference on Service-Oriented Computing, ICSOC 2020, which is held virtually in November 2021. The 29 full, 28 short, and 3 vision papers included in this volume were carefully reviewed and selected from 189 submissions. They were organized in topical sections named: Blockchains and smart contracts, Architectures, microservices and APIs, Applications, Internet-of-Things, crowdsourced, social, and conversational services, Service composition and recommendation, Cloud computing, and Edge computing.
Author | : American Bar Association. House of Delegates |
Publisher | : American Bar Association |
Total Pages | : 216 |
Release | : 2007 |
Genre | : Law |
ISBN | : 9781590318737 |
Download Model Rules of Professional Conduct Book in PDF, ePub and Kindle
The Model Rules of Professional Conduct provides an up-to-date resource for information on legal ethics. Federal, state and local courts in all jurisdictions look to the Rules for guidance in solving lawyer malpractice cases, disciplinary actions, disqualification issues, sanctions questions and much more. In this volume, black-letter Rules of Professional Conduct are followed by numbered Comments that explain each Rule's purpose and provide suggestions for its practical application. The Rules will help you identify proper conduct in a variety of given situations, review those instances where discretionary action is possible, and define the nature of the relationship between you and your clients, colleagues and the courts.
Author | : Gaurav Nayyar |
Publisher | : World Bank Publications |
Total Pages | : 364 |
Release | : 2021-10-18 |
Genre | : Business & Economics |
ISBN | : 1464817103 |
Download At Your Service? Book in PDF, ePub and Kindle
Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.
Author | : Oregon. Office of the Secretary of State |
Publisher | : |
Total Pages | : 208 |
Release | : 1919 |
Genre | : Oregon |
ISBN | : |
Download Oregon Blue Book Book in PDF, ePub and Kindle
Author | : Rick DeLisi |
Publisher | : John Wiley & Sons |
Total Pages | : 262 |
Release | : 2021-08-31 |
Genre | : Business & Economics |
ISBN | : 1119841909 |
Download Digital Customer Service Book in PDF, ePub and Kindle
Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.
Author | : Thomas Friedli |
Publisher | : Springer Nature |
Total Pages | : 223 |
Release | : 2021-06-23 |
Genre | : Business & Economics |
ISBN | : 3030727289 |
Download Managing Industrial Services Book in PDF, ePub and Kindle
The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides companies into building capabilities and management practices for smart and remote services. By combining insights from research and practice, it offers a unique perspective on the core and enabling activities of manufacturing companies for growth in the service business. In essence, the first part covers action-based research findings regarding service strategy, organizational design, service innovation, service sales, services operations, and customer relationship management together with insights into value networks. The second part introduces outstanding practices from leading manufacturing companies in industrial and smart services. The book concludes with a summary of key messages and recommendations to navigate the landscape of industrial and smart service management successfully.
Author | : Christine Leitner, Jens Neuhüttler, Clara Bassano and Debra Satterfield |
Publisher | : AHFE International |
Total Pages | : 421 |
Release | : 2023-07-19 |
Genre | : Technology & Engineering |
ISBN | : 1958651842 |
Download The Human Side of Service Engineering Book in PDF, ePub and Kindle
Proceedings of the 14th International Conference on Applied Human Factors and Ergonomics (AHFE 2023), July 20–24, 2023, San Francisco, USA