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Author | : Jason E. Smith |
Publisher | : Reaktion Books |
Total Pages | : 161 |
Release | : 2020-12-09 |
Genre | : Social Science |
ISBN | : 1789143179 |
Download Smart Machines and Service Work Book in PDF, ePub and Kindle
In recent decades digital devices have reshaped daily life, while tech companies’ stock prices have thrust them to the forefront of the business world. In this rapid, global development, the promise of a new machine age has been accompanied by worries about accelerated joblessness thanks to new forms of automation. Jason E. Smith looks behind the techno-hype to lay out the realities of a period of economic slowdown and expanding debt: low growth rates and an increase of labor-intensive jobs at the bottom of the service sector. He shows how increasing inequality and poor working conditions have led to new forms of workers’ struggles. Ours is less an age of automation, Smith contends, than one in which stagnation is intertwined with class conflict.
Author | : Cameron MacDonald |
Publisher | : Routledge |
Total Pages | : 214 |
Release | : 2008-08-20 |
Genre | : Business & Economics |
ISBN | : 1135926611 |
Download Service Work Book in PDF, ePub and Kindle
This is the only book available that brings together major scholars to apply different theoretical perspectives to explore the nature of service work.
Author | : Larry Peabody |
Publisher | : |
Total Pages | : 142 |
Release | : 1980-01-01 |
Genre | : Religion |
ISBN | : 9780875084480 |
Download Secular Work Is Full Time Service Book in PDF, ePub and Kindle
Author | : Louise Downe |
Publisher | : BIS Publishers |
Total Pages | : 0 |
Release | : 2020-03-03 |
Genre | : Business & Economics |
ISBN | : 9789063695439 |
Download Good Services Book in PDF, ePub and Kindle
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author | : William D. Morgan |
Publisher | : iUniverse |
Total Pages | : 322 |
Release | : 2004 |
Genre | : Political Science |
ISBN | : 0595329748 |
Download American Diplomats Book in PDF, ePub and Kindle
What do the men and women of America's diplomatic corps do? William D. Morgan and Charles Stuart Kennedy, themselves career diplomats, culled over 1400 oral interviews with their Foreign Service peers to present forty excerpts covering events from the 1920s to the 1990s. Insiders recount what happens when a consul spies on Nazi Germany, Mao Tse-Tung drops by for a chat, the Cold War begins with the Berlin blockade, the Marshall Plan rescues Europe, Sukarno moves Indonesia into the communist camp, Khrushchev calls President Kennedy an SOB, and our ambassador is murdered in Kabul. "You are there" accounts deepen readers' understanding, as diplomatic and consular officers talk about the beginnings of Kremlinology, predicting a coup in Ecuador, Hemingway and the embassy in Havana, the secret formulation of the NATO treaty, Jerusalem after the British and the US recognition of Israel, fighting in the Congo over Katangan secession, dealing with an alcoholic foreign president, human rights work in Paraguay, the U.S. Embassy takeover in Tehran, the bombing of the U.S. Embassy in Beirut, helping families of the Pan Am 103 victims, Greece and Turkey at odds over a tiny island, embassy roles in Riyadh and Tel Aviv during Desert Storm, and many more.
Author | : Shawn Dorman |
Publisher | : Potomac Books, Inc. |
Total Pages | : 284 |
Release | : 2011 |
Genre | : Political Science |
ISBN | : 1612344674 |
Download Inside a U.S. Embassy Book in PDF, ePub and Kindle
Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world-from the ambassador to the consular officer, the public diplomacy officer to the security specialist-is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on.
Author | : Michael Fabricant |
Publisher | : Routledge |
Total Pages | : 248 |
Release | : 2016-09-16 |
Genre | : Business & Economics |
ISBN | : 1315289156 |
Download The Welfare State Crisis and the Transformation of Social Service Work Book in PDF, ePub and Kindle
This book has emerged in response to social service workers' vivid descriptions of changes in the practice of their craft during the past 15 years and to the scanty literature that addressed their concerns. Few works have attempted to explore the interplay between the recent broader changes affecting the welfare state (fiscal crisis, cost containment, privatization, etc) and the restructuring of social service work. Yet, it is clear that the fiscal decisions of the 1980s profoundly affected both the context and content of social service practice. "The Welfare State Crisis and the Transformation of Social Service Work" explores how these larger forces have created significant changes for the line practitioner. The greater push for caseload volume in the face of resource scarcity is redefining service encounters in ways that are more likely to meet the fiscal needs of the agency rather than the service needs of clients and the professional concerns of the worker. In short, the fiscal crisis of the past two decades has placed the enterprise of social services at risk. After empirically documenting the seriousness of the risk, "The Welfare State Crisis and the Transformation of Social Service Work" concludes with an exploration of new social service practice strategies that have the potential to integrate the individual, organization, communal, and social changes necessary for effective service interventions.
Author | : Karen A. Shire |
Publisher | : Routledge |
Total Pages | : 244 |
Release | : 2017-09-29 |
Genre | : Social Science |
ISBN | : 1351765183 |
Download Re-organising Service Work: Call Centres in Germany and Britain Book in PDF, ePub and Kindle
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or indeed a new industry; the rationalization and control strategies of organizations that establish call centres; and the nature of service work and service interactions. The findings of this volume challenge the common public image of call centres and finds that call centre employment is in fact very diverse. So, for example, skilled advising and consulting services are often performed over the phone. Along with the sometimes skilled nature of call centre work, work organization and working conditions vary as well. The text also seeks to contrast the British and German experience of call centre work and employment. In Germany clerical work has traditionally been embedded in the specific traditions of co-operative industrial relations that define the German model. Call centres present a strategic challenge to this model, and the expansion of call centres has been at the forefront of changes aimed at making employment more flexible in Germany. This work offers a choice of country cases, which permit a comparison of service employment within both a liberal capitalist and a socially embedded economy.
Author | : José-Luis Álvarez-Galván |
Publisher | : Cambridge Scholars Publishing |
Total Pages | : 225 |
Release | : 2012-03-15 |
Genre | : Business & Economics |
ISBN | : 1443838179 |
Download Outsourcing and Service Work in the New Economy Book in PDF, ePub and Kindle
This book examines the impact of outsourcing on workers and their employment conditions in the new economy. To do so, the call centre industry in Mexico City is analysed through a large number of in-depth interviews with workers and managers, available statistics and visits to leading firms in the sector. The case of call centres is paradigmatic as it is often seen as a flag-ship industry of the new economy, rapidly growing and subject to high pressures for costs reduction. The Mexican experience is crucially relevant to understand employment conditions in a weak institutional setting where labour protection is low and business competition intense. Overall, outsourcing has gained popularity as a mechanism to deal with the uncertainty of increasingly challenging business environments. Nonetheless, the practice of outsourcing also raises important concerns. This book identifies those managerial practices which have a substantial impact on workers and their employment conditions such as: job designs; customer segmentation; non-standard contracts; intensified supervision; union avoidance; limited career opportunities; and strict social divisions in the workplace. These findings also suggest that a number of practices that were common in the ‘old’ economy are still dominant in the organisation of work in the twenty-first century. The book is a useful reference for scholars and students concerned with employment and labour studies, economic development, and globalisation.
Author | : Joshua Gooch |
Publisher | : Springer |
Total Pages | : 208 |
Release | : 2015-08-13 |
Genre | : Business & Economics |
ISBN | : 1137525517 |
Download The Victorian Novel, Service Work, and the Nineteenth-Century Economy Book in PDF, ePub and Kindle
This book offers a much-needed study of the Victorian novel's role in representing and shaping the service sector's emergence. Arguing that prior accounts of the novel's relation to the rise of finance have missed the emergence of a wider service sector, it traces the effects of service work's many forms and class positions in the Victorian novel.