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Service Management For Dummies

Service Management For Dummies
Author: Judith S. Hurwitz
Publisher: John Wiley & Sons
Total Pages: 338
Release: 2009-05-11
Genre: Computers
ISBN: 0470529083

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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma


Service Management for Dummies

Service Management for Dummies
Author: Judith Hurwitz
Publisher:
Total Pages: 0
Release: 2009
Genre: Business enterprises
ISBN: 9780470474549

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Management For Dummies, UK Edition

Management For Dummies, UK Edition
Author: Richard Pettinger
Publisher: John Wiley & Sons
Total Pages: 193
Release: 2011-03-23
Genre: Business & Economics
ISBN: 1119974798

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Make your mark in the world of management Good management is vital to the success of every business but being a good manager isn't always easy. This book offers you expert advice on hiring the right staff, building effective teams, resolving office politics and maintaining your own work/life balance. Inside you'll find examples and guidance to help you identify the styles of management you need to succeed and to deal with the challenges of being a manager today. Be the best – learn great techniques for coaching, mentoring and inspiring your employees to perform at their best Get to the point – set goals and targets, and discover how to manage people and projects Connect with others – use effective communication skills and discover the best ways to convey your messages Get political – assess a wide range of management risks and learn key techniques for dealing with office politics Become a 21st-century manager – harness the power of technology and use it to help with budgeting and accounting Open the book and find: How to take the first steps into management Advice on being a truly great interviewer Techniques on developing and mentoring employees Guidance on juggling priorities Why understanding your stakeholders is vital A guide to 21st-century functions of management Learn to: Use the latest management techniques, tools and technology Develop leadership skills and integrate them into your management style Manage a business and team through difficult times Become a great global manager


Operations Management For Dummies

Operations Management For Dummies
Author: Mary Ann Anderson
Publisher: John Wiley & Sons
Total Pages: 53
Release: 2013-07-09
Genre: Business & Economics
ISBN: 1118551079

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Score your highest in Operations Management Operations management is an important skill for current and aspiring business leaders to develop and master. It deals with the design and management of products, processes, services, and supply chains. Operations management is a growing field and a required course for most undergraduate business majors and MBA candidates. Now, Operations Management For Dummies serves as an extremely resourceful aid for this difficult subject. Tracks to a typical course in operations management or operations strategy, and covers topics such as evaluating and measuring existing systems' performance and efficiency, materials management and product development, using tools like Six Sigma and Lean production, designing new, improved processes, and defining, planning, and controlling costs of projects. Clearly organizes and explains complex topics Serves as an supplement to your Operations Management textbooks Helps you score your highest in your Operations Management course Whether your aim is to earn an undergraduate degree in business or an MBA, Operations Management For Dummies is indispensable supplemental reading for your operations management course.


Managing All-in-One For Dummies

Managing All-in-One For Dummies
Author: Marty Brounstein
Publisher: John Wiley & Sons
Total Pages: 696
Release: 2014-01-21
Genre: Business & Economics
ISBN: 1118784081

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Offers a comprehensive overview of the fundamentals of effective management, including management styles, managing with technology, communicating effectively, conflict resolution, managing teams, and leading business change.


Supply Chain Management For Dummies

Supply Chain Management For Dummies
Author: Daniel Stanton
Publisher: John Wiley & Sons
Total Pages: 360
Release: 2017-11-29
Genre: Business & Economics
ISBN: 1119410193

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Everyone can impact the supply chain Supply Chain Management For Dummies helps you connect the dots between things like purchasing, logistics, and operations to see how the big picture is affected by seemingly isolated inefficiencies. Your business is a system, made of many moving parts that must synchronize to most efficiently meet the needs of your customers—and your shareholders. Interruptions in one area ripple throughout the entire operation, disrupting the careful coordination that makes businesses successful; that's where supply chain management (SCM) comes in. SCM means different things to different people, and many different models exist to meet the needs of different industries. This book focuses on the broadly-applicable Supply Chain Operations Reference (SCOR) Model: Plan, Source, Make, Deliver, Return, and Enable, to describe the basic techniques and key concepts that keep businesses running smoothly. Whether you're in sales, HR, or product development, the decisions you make every day can impact the supply chain. This book shows you how to factor broader impact into your decision making process based on your place in the system. Improve processes by determining your metrics Choose the right software and implement appropriate automation Evaluate and mitigate risks at all steps in the supply chain Help your business function as a system to more effectively meet customer needs We tend to think of the supply chain as suppliers, logistics, and warehousing—but it's so much more than that. Every single person in your organization, from the mailroom to the C-suite, can work to enhance or hinder the flow. Supply Chain Management For Dummies shows you what you need to know to make sure your impact leads to positive outcomes.


Service Oriented Architecture For Dummies

Service Oriented Architecture For Dummies
Author: Judith S. Hurwitz
Publisher: John Wiley & Sons
Total Pages: 386
Release: 2006-10-25
Genre: Computers
ISBN: 0470116781

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SOA is the most important initiative facing IT and is difficult to grasp. This book demystifies the topic of SOA and makes it accessible to those people who hear the term but aren't really sure what it means. It covers what SOA is, why it matters, how it can impact businesses, and how to take steps to implement SOA in a corporate environment.


ITIL For Dummies

ITIL For Dummies
Author: Peter Farenden
Publisher: John Wiley & Sons
Total Pages: 393
Release: 2012-04-23
Genre: Business & Economics
ISBN: 1119950139

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ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects


Credit Management Kit For Dummies®

Credit Management Kit For Dummies®
Author: Stephen R. Bucci
Publisher: John Wiley & Sons
Total Pages: 411
Release: 2011-08-26
Genre: Business & Economics
ISBN: 1118145593

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The painless way to manage credit in today's financial landscape People with great credit scores are getting turned down for credit cards and loans for homes and cars. What do they need besides a good score? What are lenders looking for now that they are extremely risk-averse? Repairing broken or damaged credit is one thing, but having to meet today's much stiffer credit standards requiring that consumers consistently manage their credit is another thing all together. Credit Management Kit For Dummies gives you answers to these questions and insight into these concerns, and also walks you down the correct path to credit application approval. You'll discover major changes with the Credit CARD (Credit Accountability, Responsibility, and Disclosure) Act provisions and the new Consumer Financial Protection Legislation Agency; the effect of tightened credit markets on those with good, marginal, or bad credit; new rules and programs including Hope and Government options via the Obama Administration; the best ways to recover from mortgage related credit score hits; tips for minimizing damage after walking away from a home; credit score examples with new ranges; and much more. The pros and cons of credit counselors The quickest and most effective way to undo damage from identity theft Advice and tips about adding information to a credit report, and beefing-up thin credit Guidance for evaluating your Credit Score in today's economy Fannie Mae's revised guidelines for purchasing mortgages Information on significant others (boyfriend/girlfriend/spouse) and credit and debt sharing IRS exceptions to the Mortgage Forgiveness Debt Relief Act in a mortgage meltdown situation Not just for those who have bad credit and need to repair it, Credit Management Kit For Dummies also serves as an invaluable resource for those with average credit who want, or need, to manage it to get a job, reduce insurance costs, qualify for banking products, and more.


Event Management For Dummies

Event Management For Dummies
Author: Laura Capell
Publisher: John Wiley & Sons
Total Pages: 336
Release: 2013-08-02
Genre: Business & Economics
ISBN: 1118591100

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Whether you want to break into this burgeoning industry, or you simply need to plan an event and don’t know where to start, there’s something for all would-be event planners in Event Management For Dummies. Packed with tips, hints and checklists, it covers all aspects of planning and running an event – from budgeting, scheduling and promotion, to finding the location, sorting security, health and safety, and much more. Open the book and find: Planning, budgeting and strategy Guests and target audience Promoting and marketing events Location, venue and travel logistics Food, drink, entertainment and themes Security, health and safety, permissions, insurance and the like Tips for building a career in event management