Service Management PDF Download
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| Author | : Kevin J. Smith |
| Publisher | : Outskirts Press |
| Total Pages | : 459 |
| Release | : 2017-03-21 |
| Genre | : Business & Economics |
| ISBN | : 057818897X |
Download The Practical Guide To World-Class IT Service Management Book in PDF, ePub and Kindle
This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
| Author | : John R. Bryson |
| Publisher | : Springer Nature |
| Total Pages | : 294 |
| Release | : 2020-11-26 |
| Genre | : Business & Economics |
| ISBN | : 3030520609 |
Download Service Management Book in PDF, ePub and Kindle
This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
| Author | : Richard Normann |
| Publisher | : |
| Total Pages | : 216 |
| Release | : 1991-05-03 |
| Genre | : Business & Economics |
| ISBN | : |
Download Service Management Book in PDF, ePub and Kindle
Examines the special characteristics that make services and the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a streamlined service management system, the key components of which are market segment, service concept, service delivery system, image, and culture. Growth strategies and the nature of innovation are analyzed and amply illustrated. The role and principles of good leadership in service organizations form a crucial area of discourse. Topics such as the use of image and culture as management instruments, effective and persuasive communications, and ``high social technology'' are also explored.
| Author | : Andrew Rezin |
| Publisher | : Prentice Hall |
| Total Pages | : 0 |
| Release | : 2013 |
| Genre | : Automobile repair shops |
| ISBN | : 9780132725408 |
Download Automotive Service Management Book in PDF, ePub and Kindle
Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text's conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.
| Author | : Christian Grönroos |
| Publisher | : Jossey-Bass |
| Total Pages | : 320 |
| Release | : 1990 |
| Genre | : Business & Economics |
| ISBN | : |
Download Service Management and Marketing Book in PDF, ePub and Kindle
Gronroos (international and industrial marketing, Swedish School of Economics and Business Administration in Finland) examines the nature of market-oriented management and analyzes the impact that service- dominated competition has had and will continue to have on management thinking and decision making. He includes practical advice on how to cope with specific situations relative to the consumptive process. Annotation copyrighted by Book News, Inc., Portland, OR
| Author | : Rob England |
| Publisher | : Lulu.com |
| Total Pages | : 65 |
| Release | : 2011-08-01 |
| Genre | : Business & Economics |
| ISBN | : 0958296936 |
Download Basic Service Management Book in PDF, ePub and Kindle
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
| Author | : Editorial Board |
| Publisher | : Van Haren |
| Total Pages | : 662 |
| Release | : 2008-04-22 |
| Genre | : Education |
| ISBN | : 9087531982 |
Download IT Service Management - Global Best Practices Book in PDF, ePub and Kindle
A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and selected by a large board of experts, the contributions offer the best practical guidance on the daily issues of the IT manager.
| Author | : Judith S. Hurwitz |
| Publisher | : John Wiley & Sons |
| Total Pages | : 338 |
| Release | : 2009-05-11 |
| Genre | : Computers |
| ISBN | : 0470529083 |
Download Service Management For Dummies Book in PDF, ePub and Kindle
A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma
| Author | : Rick Sturm |
| Publisher | : Sams Publishing |
| Total Pages | : 292 |
| Release | : 2000 |
| Genre | : Business & Economics |
| ISBN | : |
Download Foundations of Service Level Management Book in PDF, ePub and Kindle
This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.
| Author | : Christian Gronroos |
| Publisher | : John Wiley & Sons |
| Total Pages | : 0 |
| Release | : 2016-01-26 |
| Genre | : Business & Economics |
| ISBN | : 9781118921449 |
Download Service Management and Marketing Book in PDF, ePub and Kindle
Written by a leading pioneer in the field, the revised and updated fourth edition of this successful text examines service management and management in service competition from the point of view of the service profit logic. It focuses on adopting service logic in the management of service firms as well as of product manufacturers which want to become service providers. With a wide base of examples, Christian Grönroos draws on decades of experience to explain how to manage any organization as a service business and move closer to current and future customers. Service logic and service management are all about customer-focused outside-in management, using current academic research and business practice to make organizations more successful in the service-based economy. The author has created a unique set of YouTube video lectures, one per chapter, to enhance the chapter topics and further bring the concepts to life: https://www.youtube.com/watch?v=Ok5aU-aB3VI&list=PLGI2ZA6GM9FsuxR0RV9VATJjLfPEzQVh-
