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Service Level Management in Emerging Environments

Service Level Management in Emerging Environments
Author:
Publisher: John Wiley & Sons
Total Pages: 272
Release: 2021-03-11
Genre: Technology & Engineering
ISBN: 1119818346

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Networks are now embedded in daily life thanks to smaller, faster, inexpensive components that are more powerful and increasingly connected. Parallel to this quantitative explosion of communication networks, technology has become more complex. This development comes with challenges related to management and control, and it has become necessary to manage the service level demands of the client to which the service provider commits. Different approaches to managing one or more service level components in different emerging environments are explored, such as: the Internet of Things, the Cloud, smart grids, e-health, mesh networking, D2D (Device to Device), smart cities and even green networking. This book therefore allows for a better understanding of the important challenges and issues relating to Quality of Service (QoS) management, security and mobility in these types of environment.


Service Level Management in Emerging Environments

Service Level Management in Emerging Environments
Author:
Publisher: John Wiley & Sons
Total Pages: 274
Release: 2021-04-13
Genre: Technology & Engineering
ISBN: 1789450020

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Networks are now embedded in daily life thanks to smaller, faster, inexpensive components that are more powerful and increasingly connected. Parallel to this quantitative explosion of communication networks, technology has become more complex. This development comes with challenges related to management and control, and it has become necessary to manage the service level demands of the client to which the service provider commits. Different approaches to managing one or more service level components in different emerging environments are explored, such as: the Internet of Things, the Cloud, smart grids, e-health, mesh networking, D2D (Device to Device), smart cities and even green networking. This book therefore allows for a better understanding of the important challenges and issues relating to Quality of Service (QoS) management, security and mobility in these types of environment.


Site Reliability Engineering

Site Reliability Engineering
Author: Niall Richard Murphy
Publisher: "O'Reilly Media, Inc."
Total Pages: 552
Release: 2016-03-23
Genre:
ISBN: 1491951176

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The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use


Service Level Agreements

Service Level Agreements
Author: Andrew Hiles, Hon FBCI, EIoSCM
Publisher: Rothstein Publishing
Total Pages: 296
Release: 2016-06-01
Genre: Business & Economics
ISBN: 1931332983

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This book holds the key to creating enduring, satisfying and profitable relationships between customer and supplier. It shows how both internal and external services and supply can be aligned to meet business vision, mission, goals, critical success factors and key performance indicators. The techniques described will help you balance service cost against quality, leading to competitive advantage and business success. They can be applied to any industry, to any supply or support service. They have been used by leading companies internationally - and they work!


Integrating Service Level Agreements

Integrating Service Level Agreements
Author: John K. Lee
Publisher: John Wiley & Sons
Total Pages: 464
Release: 2002-10-02
Genre: Computers
ISBN: 0471428663

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Service level agreements (SLAs) offer service providers a way todistinguish themselves from their competitors in today's volatile,hypercompetitive market. This book offers an innovative approachthat takes full advantage of current interface, automation, andInternet-based distribution and reporting technologies. * Addresses business-level SLAs, not just device-level SLAs * Describes a revolutionary approach that combines networkmanagement, service management, field service activities,entitlement, and rating with workflow automation technologies


Service Level Agreements for Cloud Computing

Service Level Agreements for Cloud Computing
Author: Philipp Wieder
Publisher: Springer Science & Business Media
Total Pages: 368
Release: 2011-11-06
Genre: Computers
ISBN: 1461416140

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Service Level Agreements for Cloud Computing provides a unique combination of business-driven application scenarios and advanced research in the area of service-level agreements for Clouds and service-oriented infrastructures. Current state-of-the-art research findings are presented in this book, as well as business-ready solutions applicable to Cloud infrastructures or ERP (Enterprise Resource Planning) environments. Service Level Agreements for Cloud Computing contributes to the various levels of service-level management from the infrastructure over the software to the business layer, including horizontal aspects like service monitoring. This book provides readers with essential information on how to deploy and manage Cloud infrastructures. Case studies are presented at the end of most chapters. Service Level Agreements for Cloud Computing is designed as a reference book for high-end practitioners working in cloud computing, distributed systems and IT services. Advanced-level students focused on computer science will also find this book valuable as a secondary text book or reference.


Foundations of Service Level Management

Foundations of Service Level Management
Author: Rick Sturm
Publisher: Sams Publishing
Total Pages: 292
Release: 2000
Genre: Business & Economics
ISBN:

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This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.


SIAM: Principles and Practices for Service Integration and Management

SIAM: Principles and Practices for Service Integration and Management
Author: Dave Armes
Publisher: Van Haren
Total Pages: 225
Release: 2015-11-23
Genre: Architecture
ISBN: 9401805784

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For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate the collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: ITSM professionals working in integrated multi-sourced environments; Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers business and users; Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.


Emerging Contaminants in the Environment

Emerging Contaminants in the Environment
Author: Hemen Sarma
Publisher: Elsevier
Total Pages: 713
Release: 2022-01-08
Genre: Science
ISBN: 032385981X

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Emerging Contaminants in the Environment: Challenges and Sustainable Practices covers all aspects of emerging contaminants in the environment, from basic understanding to different types of emerging contaminants and how these threaten organisms, their environmental fate studies, detection methods, and sustainable practices of dealing with contaminants. Emerging contaminant remediation is a pressing need due to the ever-increasing pollution in the environment, and it has gained a lot of scientific and public attention due to its high effectiveness and sustainability. The discussions in the book on the bioremediation of these contaminants are covered from the perspective of proven technologies and practices through case studies and real-world data. One of the main benefits of this book is that it summarizes future challenges and sustainable solutions. It can, therefore, become an effective guide to the elimination (through sustainable practices) of emerging contaminants. At the back of these explorations on sustainable bioremediation of emerging contaminants lies the set of 17 goals articulated by the United Nations in its 2030 Agenda for Sustainable Development, adopted by all its member states. This book provides academics, researchers, students, and practitioners interested in the detection and elimination of emerging contaminants from the environment, with the latest advances by leading experts in emerging contaminants the field of environmental sciences. Covers most aspects of the most predominant emerging contaminants in the environment, including in soil, air, and water Describes the occurrence of these contaminants, the problems they cause, and the sustainable practices to deal with the contaminants Includes data from case studies to provide real-world examples of sustainable practices and emerging contaminant remediation