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Service and Style

Service and Style
Author: Jan Whitaker
Publisher: Macmillan + ORM
Total Pages: 666
Release: 2007-04-01
Genre: History
ISBN: 1429909919

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Downtown department stores were once the heart and soul of America's pulsing Broadways and Main Streets. With names such as City of Paris, Penn Traffic, The Maze, Maison Blanche, or The Popular, they suggested spheres far beyond mundane shopping. Nicknames reflected the affection customers felt for their favorites, whether Woodie's, Wanny's, Stek's, O.T.'s, Herp's, or Bam's. The history of downtown department stores is as fascinating as their names and as diverse as their merchandise. Their stories encompass many themes: the rise of decorative design, new career paths for women, the growth of consumerism, and the technological ingenuity of escalators and pneumatic tubes. Just as the big stores made up their own small universes, their stories are microcosmic narratives of American culture and society. The big stores were much more than mere businesses. They were local institutions where shoppers could listen to concerts, see fashion shows and art exhibits, learn golf or bridge, pay electric bills, and plan vacations – all while their children played in the store's nursery under the eye of a uniformed nursemaid. From Boston to San Diego and Miami to Seattle, department stores symbolized a city's spirit, wealth, and progressiveness. Situated at busy intersections, they occupied the largest and finest downtown buildings, and their massive corner clocks became popular meeting places. Their locations became the epicenters of commerce, the high point from which downtown property taxes were calculated. Spanning the late 19th century well into the 20th, their peak development mirrors the growth of cities and of industrial America when both were robust and flourishing. The time may be gone when children accompany their mothers downtown for a day of shopping and lunch in the tea room, when monogrammed trucks deliver purchases for free the very same day, and when the personality of a city or town can be read in its big stores. But they are far from forgotten and they still have power to influence how we shop today. Service and Style recreates the days of downtown department stores in their prime, from the 1890s through the 1960s. Exploring in detail the wide range of merchandise they sold, particularly style goods such as clothing and home furnishings, it examines how they displayed, promoted, and sometimes produced goods. It reveals how the stores grew, why they declined, and how they responded to and shaped the society around them.


Service and Style

Service and Style
Author: Jan Whitaker
Publisher: Macmillan
Total Pages: 372
Release: 2006-08-22
Genre: Business & Economics
ISBN: 9780312326357

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Publisher Description


Restaurant Service Basics

Restaurant Service Basics
Author: Sondra J. Dahmer
Publisher: John Wiley & Sons
Total Pages: 210
Release: 2008-10-06
Genre: Technology & Engineering
ISBN: 0470107855

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RESTAURANT SERVICE basics The essential guide to great service skills and techniques —now in a second edition No matter how excellent the food, guests will not return to a restaurant with poor service. On the other hand, great service leads to both a pleasurable dining experience and a successful restaurant. Whether as a server or restaurant executive, anyone entering today’s foodservice industry cannot afford to ignore the significance of excellent service. Restaurant Service Basics, Second Edition offers a practical and up-to-date guide to professional table service. Authors Sondra Dahmer and Kurt Kahl provide extensive, step-by-step instructions on everything a truly excellent server must do, from proper attire to order taking methods to dealing with difficult guests. This revised and updated Second Edition features: New coverage of technology use in restaurants, including POS systems Plentiful photos and diagrams that illustrate table settings, service styles, and much more Updated information on upselling from the menu, food allergies, food trends, safety and sanitation guidelines, and alcohol service New teaching and learning features including learning objectives, key terms called out in the text, mini-cases, a resource of menu and service terms, and an expanded glossary End-of-chapter review questions and projects that incorporate real-life situations A comprehensive and concise resource for building a top-notch waitstaff, Restaurant Service Basics, Second Edition is an essential manual for servers-in-training, those who train them, restaurant managers, and hospitality students.


Customer Service

Customer Service
Author: Penni McLean-Conner
Publisher:
Total Pages: 325
Release: 2006
Genre: Customer services
ISBN:

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Setting the Table

Setting the Table
Author: Danny Meyer
Publisher: Harper Collins
Total Pages: 244
Release: 2009-10-13
Genre: Business & Economics
ISBN: 0061868248

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The bestselling business book from award-winning restauranteur Danny Meyer, of Union Square Cafe, Gramercy Tavern, and Shake Shack Seventy-five percent of all new restaurant ventures fail, and of those that do stick around, only a few become icons. Danny Meyer started Union Square Cafe when he was 27, with a good idea and hopeful investors. He is now the co-owner of a restaurant empire. How did he do it? How did he beat the odds in one of the toughest trades around? In this landmark book, Danny shares the lessons he learned developing the dynamic philosophy he calls Enlightened Hospitality. The tenets of that philosophy, which emphasize strong in-house relationships as well as customer satisfaction, are applicable to anyone who works in any business. Whether you are a manager, an executive, or a waiter, Danny’s story and philosophy will help you become more effective and productive, while deepening your understanding and appreciation of a job well done. Setting the Table is landmark a motivational work from one of our era’s most gifted and insightful business leaders.


Uncommon Service

Uncommon Service
Author: Frances X. Frei
Publisher: Harvard Business Press
Total Pages: 262
Release: 2012
Genre: Customer relations
ISBN: 1422133311

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Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.


The Chicago Manual of Style

The Chicago Manual of Style
Author: University of Chicago. Press
Publisher:
Total Pages:
Release: 2003
Genre: Authorship
ISBN: 9780226104041

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Searchable electronic version of print product with fully hyperlinked cross-references.


Rank and Style

Rank and Style
Author: Irina Reyfman
Publisher:
Total Pages: 315
Release: 2012
Genre: Literary Criticism
ISBN: 9781936235513

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A leading scholar of Russian literature and culture offers a collection of essays that focus on the interaction of life and literature, ranging from the 18th to the 20th century. In the first part, Reyfman examines how obligatory state service and the Table of Ranks shaped Russian writers' views, and the second part brings together articles on Pushkin, Leo Tolstoy, and other aspects of Russian literary and cultural history.


This Is Service Design Doing

This Is Service Design Doing
Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
Total Pages: 1341
Release: 2018-01-02
Genre: Business & Economics
ISBN: 1491927135

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How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.