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Service Agreements - A Management Guide

Service Agreements - A Management Guide
Author: itSMF International
Publisher: Van Haren
Total Pages: 101
Release: 2006-09-09
Genre: Architecture
ISBN: 9401801304

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Note: This book is available in several languages: Chinese, English. This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.


The Complete Guide to IT Service Level Agreements

The Complete Guide to IT Service Level Agreements
Author: Andrew Hiles, Hon FBCI, EIoSCM
Publisher: Rothstein Publishing
Total Pages: 294
Release: 2016-06-01
Genre: Business & Economics
ISBN: 1931332991

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Most suppliers lose around 16% of their customers each year. The reason? Poor service — whether perceived or real. Any technology-based support service, whether in-house, contracted or outsourced, stands to be accused of being insensitive to the requirements of its customers (or users). Equally, customers of a support service may have unrealistic expectations of what can be reasonably provided. Service Level Agreements (SLAs) can overcome these gulfs. A Service Level Agreement can create harmony between parties and can prevent disputes between customers and suppliers. It can justify investment and identify the "right" quality of service. It can mean the difference between business success and failure. SLAs are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. In the past, few organizations used them in this way. Armed with this book and the companion SLA FRAMEWORK, more and more businesses are now succeeding. Where are SLAs going? Increasingly business-focused. Increasingly measured in real-time. Simple documents that cover complex service infrastructures. Providing a competitive edge. Embracing penalties. The brave, who commit to tight SLAs and perform against them will win the commercial spoils. This book provides the knowledge and tools based on fifteen years of intensive development to ensure your enterprise is among the winners.


Service Agreements for Smb Consultants

Service Agreements for Smb Consultants
Author: Karl Palachuk
Publisher: Great Little Book Publishing Company, Incorporated
Total Pages: 208
Release: 2011-07-01
Genre: Business & Economics
ISBN: 9780976376026

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Service Agreements for SMB Consultants: A Quick-Start Guide to Managed Services by Karl W. Palachuk is an essential guide for I.T. Consultants. All forms are available to download online.Everyone knows it: Spoken agreements aren't worth the paper they're written on.The SMB Consultant is facing changes we never imaged a few years ago. Managed services are everywhere. Franchised tech support is taking off. And now big corporations are trying to compete in the "SMB Space." Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years.Service agreements literally define your business. If you're not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business.Whether you sell your services hourly, in blocks of time, or with a Managed Service plan, you need a good service agreement.As with his other books, Karl gives you more than just the forms. Service Agreements for SMB Consultants includes best practices and lots of great information to help you run your business more prosperously.


Master Service Agreement Management A Complete Guide

Master Service Agreement Management A Complete Guide
Author: Gerardus Blokdyk
Publisher:
Total Pages: 0
Release: 2018
Genre: Electronic books
ISBN: 9780655124528

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Master Service Agreement Management A Complete Guide.


Service Agreements A Complete Guide - 2019 Edition

Service Agreements A Complete Guide - 2019 Edition
Author: Gerardus Blokdyk
Publisher: 5starcooks
Total Pages: 306
Release: 2019-07-07
Genre:
ISBN: 9780655815563

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What are the needs of functionality for managing service agreements, from establishing to invoicing of agreements? Do you have shared service agreements with other entities? Are there cultural considerations, where Service Agreements can potentially mitigate concerns? What maintenance or service agreements exist for security systems? What maintenance and service agreements exist for MEP systems? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Agreements investments work better. This Service Agreements All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth Service Agreements Self-Assessment. Featuring 942 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Agreements improvements can be made. In using the questions you will be better able to: - diagnose Service Agreements projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in Service Agreements and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the Service Agreements Scorecard, you will develop a clear picture of which Service Agreements areas need attention. Your purchase includes access details to the Service Agreements self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific Service Agreements Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.


The Complete Guide to IT Service Level Agreements

The Complete Guide to IT Service Level Agreements
Author: Andrew Hiles
Publisher: Rothstein Associates Inc
Total Pages: 296
Release: 2002
Genre: Business & Economics
ISBN: 9781931332132

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Covering all aspects of Information Technology Service Level Agreements (SLA's), this essential manual is a step-by-step guide to designing, negotiating and implementing SLA's into your organization. It reviews the disadvantages and advantages, gives clear guidance on what types are appropriate, how to set up SLA's and to control them. An invaluable aid to IT managers, data center managers, computer services, systems and operations managers. This unique, comprehensive guide is a major update of Andrew Hiles' landmark 1991 guide to Service Level Agreements and 2000 Second Edition.


Enterprise Contract Management

Enterprise Contract Management
Author: Anuj Saxena
Publisher: J. Ross Publishing
Total Pages: 345
Release: 2008-02-15
Genre: Business & Economics
ISBN: 1932159908

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Globalization, increased economic and geopolitical uncertainty, technological advancements, and a rise in the number of regulations and legislations have led to a significant rise in the importance, volume, and complexity of modern contractual agreements. Yet, in spite of these profound changes, many organizations still manage the contracting process in a fragmented, manual, and ad-hoc manner, resulting in poor contract visibility, ineffective monitoring and management of contract compliance, and inadequate analysis of contract performance. The net effect of this has been a heightened interest in re-engineering and automation of Enterprise Contract Management (ECM) processes across industry sectors and geographies. Enterprise Contract Management: A Practical Guide to Successfully Implementing an ECM Solution addresses all the questions surrounding ECM, ECM solutions, and the project management, change management, and risk management considerations to ensure its successful implementation. This concise text will help your organization manage the challenges of the contract life cycle and the key success factors and pitfalls in a typical ECM solution. It is a must read for corporate executives, buyers, procurement and strategic sourcing specialists, contract administrators and procurement managers. There is currently no other book available on ECM solutions. All existing books on contract management focus on the legal aspects of contracts, but none describe the functions, features, capabilities of technology solutions that support ECM, nor do they explain the key considerations for ensuring a successful ECM solution implementation.


Service Agreements for Smb Consultants - Revised Edition: A Quick-Start Guide to Managed Services

Service Agreements for Smb Consultants - Revised Edition: A Quick-Start Guide to Managed Services
Author: Karl Palachuk
Publisher: Great Little Book Publishing Company, Incorporated
Total Pages: 224
Release: 2018
Genre: Business & Economics
ISBN: 9781942115496

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If you're not using service agreements in your IT business, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business. Whether you sell your services hourly, in blocks of time, or with a Managed Services plan, you need this book!


The Complete Guide to IT Service Level Agreements

The Complete Guide to IT Service Level Agreements
Author: Andrew Hiles
Publisher: Rothstein Associates Incorporated
Total Pages: 264
Release: 1999
Genre: Business & Economics
ISBN: 9780964164826

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COBIT® 5 - A Management Guide

COBIT® 5 - A Management Guide
Author: Pierre Bernard
Publisher: Van Haren
Total Pages: 134
Release: 2012-10-23
Genre: Education
ISBN: 9087537018

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This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of COBIT 5.0. This guide is aimed at business and IT (service) managers, consultants, auditors and anyone interested in learning more about the possible application of IT governance standards in the IT management domain. In addition, it provides students in IT and Business Administration with a compact reference to COBIT 5.0.