Rethinking The Delivery Of Public Services To Citizens PDF Download
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Author | : F. Leslie Seidle |
Publisher | : IRPP |
Total Pages | : 220 |
Release | : 1995 |
Genre | : Political Science |
ISBN | : 9780886451783 |
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Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Author | : David A. Good |
Publisher | : University of Toronto Press |
Total Pages | : 268 |
Release | : 2003-01-01 |
Genre | : Political Science |
ISBN | : 9780802085870 |
Download The Politics of Public Management Book in PDF, ePub and Kindle
David Good's The Politics of Public Management is a 'textbook case' in public administration; it deals with the events and circumstances surrounding the scandal of the grants and contributions audit at Human Resources Development Canada (HRDC). More specifically, Good argues that the HRDC scandal or crisis was the result of a complex series of factors, which transformed a fixable administrative matter into media headlines alleging that the government had lost one billion dollars. The author further contextualizes this scandal by analyzing the dichotomies and contradictions inherent in public administration and supporting the larger premise that certain trade-offs must be made in the administration of any public organization. Good skillfully weaves together into a coherent and comprehensible whole both theoretical (or conceptual) and practical considerations. He draws on current scholarship throughout his analysis and captures for the reader the nuances and complexities of public administration. The first and only extensive critical examination to date of the events surrounding the scandal at HRDC, this text offers an original and groundbreaking contribution to current scholarship on public administration and management in Canada.
Author | : |
Publisher | : |
Total Pages | : 167 |
Release | : 2006 |
Genre | : Local government |
ISBN | : 9781851128372 |
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Author | : Marc Holzer |
Publisher | : Edward Elgar Publishing |
Total Pages | : 191 |
Release | : 2023-08-14 |
Genre | : Political Science |
ISBN | : 1789907098 |
Download Rethinking Public Administration Book in PDF, ePub and Kindle
Governments have always required large public organizations, or bureaucracies, to deliver on their promises. Yet most people leading and managing those agencies lack understanding of the full toolkit of values, insights and findings that are necessary. Considering how public administration can learn from a wide range of disciplines ranging from history and the humanities to management and the social sciences, Marc Holzer delineates new ways of transforming organizations and building trust in governments.
Author | : Sean Lusk |
Publisher | : Bloomsbury Publishing |
Total Pages | : 262 |
Release | : 2014-07-23 |
Genre | : Political Science |
ISBN | : 1137377585 |
Download Rethinking Public Strategy Book in PDF, ePub and Kindle
Strategy is vital to effective and efficient public service delivery as well as successful governance and leadership. This new text provides a concise yet systematic overview of the achievements, downfalls and complexities of public strategy in today's globalized and often market-driven world. It describes the place of strategy in civic societies whose citizens are more interconnected and vocal than ever. It shows that successful strategic planning goes well beyond problem-solving to developing adaptable plans that can evolve as requirements and circumstances change. And it explains why muddling through simply won't work. Emphasizing the importance of applying a variety of techniques to the process of strategy-creation, Rethinking Public Strategy reassesses the key factors that can deliver significant improvements in public services and build public value. It looks at why public strategy is distinctive, as well as the principles it has in common with the corporate domain. This text includes numerous case studies from around the globe – from South Africa to Singapore, the USA to Germany, and from China to the Czech Republic – that ground the exposition in real experience. Based on state-of-the-art research by two expert practitioners in the field, it offers an essential guide to the art of strategy in the contemporary public sector, and encourages readers to evaluate critically the various approaches to strategy.
Author | : OECD |
Publisher | : OECD Publishing |
Total Pages | : 242 |
Release | : 2009-10-02 |
Genre | : |
ISBN | : 9264059415 |
Download OECD e-Government Studies Rethinking e-Government Services User-Centred Approaches Book in PDF, ePub and Kindle
The report gives a broad description of the shift in governments' focus on e-government development – from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and ways of improving them.
Author | : Hazman Shah Abdullah |
Publisher | : |
Total Pages | : |
Release | : 2006 |
Genre | : Consumer satisfaction |
ISBN | : |
Download From Customer Satisfaction to Citizen Satisfaction Book in PDF, ePub and Kindle
Author | : Carl F. Valente |
Publisher | : |
Total Pages | : 316 |
Release | : 1984 |
Genre | : Computers |
ISBN | : |
Download Rethinking Local Services Book in PDF, ePub and Kindle
Author | : University of Regina. Canadian Plains Research Center |
Publisher | : University of Regina Press |
Total Pages | : 132 |
Release | : 2002 |
Genre | : Canada |
ISBN | : 9780889771338 |
Download Building the Social Union Book in PDF, ePub and Kindle
An analysis of SUFA, the social union framework agreement, signed in 1999 by the federal government and nine provincial governments.
Author | : |
Publisher | : |
Total Pages | : |
Release | : 1889 |
Genre | : |
ISBN | : |
Download OMGY United Ancient Order of Druids, Grand Lodge of Queensland, Royal Oak Lodge No 252 Certificate Book in PDF, ePub and Kindle
One initiation certificate given to Robert Stothard and signed by Arch Druid L F Legge and Secretary M Hallett.