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Author | : John Alford |
Publisher | : Bloomsbury Publishing |
Total Pages | : 328 |
Release | : 2012-06-25 |
Genre | : Political Science |
ISBN | : 1137007249 |
Download Rethinking Public Service Delivery Book in PDF, ePub and Kindle
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.
Author | : F. Leslie Seidle |
Publisher | : IRPP |
Total Pages | : 220 |
Release | : 1995 |
Genre | : Political Science |
ISBN | : 9780886451783 |
Download Rethinking the Delivery of Public Services to Citizens Book in PDF, ePub and Kindle
Based on in-depth research and 50 interviews with senior officials. Examines recent innovations: structural change to separate policy and operational functions; total quality management principles; performance targets, service standards and client assessment; partnership and single window/one stop shopping techniques.
Author | : |
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Total Pages | : 92 |
Release | : 2004 |
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Download Rethinking service delivery. Vol. 5, Making the partnership a success Book in PDF, ePub and Kindle
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Total Pages | : 155 |
Release | : 2003 |
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Download Rethinking service delivery. Vol. 2, From vision to outline business case Book in PDF, ePub and Kindle
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Total Pages | : |
Release | : 1889 |
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Download OMGY United Ancient Order of Druids, Grand Lodge of Queensland, Royal Oak Lodge No 252 Certificate Book in PDF, ePub and Kindle
One initiation certificate given to Robert Stothard and signed by Arch Druid L F Legge and Secretary M Hallett.
Author | : |
Publisher | : |
Total Pages | : 167 |
Release | : 2006 |
Genre | : Local government |
ISBN | : 9781851128372 |
Download Rethinking Service Delivery Book in PDF, ePub and Kindle
Author | : |
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Total Pages | : 60 |
Release | : 2003 |
Genre | : |
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Download Rethinking service delivery. Vol. 1, An introduction to strategic service delivery partnerships Book in PDF, ePub and Kindle
Author | : Jeff Sussna |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 175 |
Release | : 2015-06-03 |
Genre | : Computers |
ISBN | : 1491903775 |
Download Designing Delivery Book in PDF, ePub and Kindle
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Author | : Great Britain. Office of the Deputy Prime Minister. Strategic Partnering Taskforce |
Publisher | : |
Total Pages | : 92 |
Release | : 2004 |
Genre | : |
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Download Rethinking Service Delivery Book in PDF, ePub and Kindle
Author | : Nina Boeger |
Publisher | : Policy Press |
Total Pages | : 200 |
Release | : 2024-07-19 |
Genre | : Law |
ISBN | : 1529212863 |
Download Rethinking Governance in Public Service Outsourcing Book in PDF, ePub and Kindle
Compelling and robust, this book provides an analysis of challenges in public service outsourcing and considers how to avoid failure in the future. Crucially, it proposes a governance mechanism where outsourcing public services nurtures less extractive and more sustainable corporate organizations that are oriented towards a productive purpose beyond maximising shareholder value, with implications well beyond public services. Under these proposals, supporting firms that are independently and inclusively governed and use profit to pursue purpose can improve both public services and wider economic organisation. The book examines how barriers to implementing this idea within the existing legal framework for public procurement may be addressed, and it formulates actionable policy proposals.