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Reference Services in Academic Research Libraries

Reference Services in Academic Research Libraries
Author: Paula D. Watson
Publisher: [Chicago] : Reference and Adult Services Division, American Library Association
Total Pages: 96
Release: 1986
Genre: Language Arts & Disciplines
ISBN:

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Digital reference services in academic libraries

Digital reference services in academic libraries
Author: Wan Ab Kadir Wan Dollah
Publisher: The University of Malaya Press
Total Pages: 156
Release: 2012
Genre: Computers
ISBN: 9831009797

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Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.


Evaluation of Reference Services

Evaluation of Reference Services
Author: Linda S Katz
Publisher: Routledge
Total Pages: 351
Release: 2013-10-18
Genre: Language Arts & Disciplines
ISBN: 1317951271

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Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.


An Introduction to Reference Services in Academic Libraries

An Introduction to Reference Services in Academic Libraries
Author: Elizabeth Connor
Publisher: Routledge
Total Pages: 222
Release: 2013-01-11
Genre: Education
ISBN: 1136802487

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An introductory text on various aspects of reference services—that requires your students to think! An Introduction to Reference Services in Academic Libraries is a comprehensive textbook that presents compelling case studies and thought-provoking essays that teach the principles of reference services. Eighteen authorities from private and public academic libraries around the United States offer unique perspectives and solid information in an active learning format that requires students to think and learn. The book provides a stimulating starting point for those learning about planning, managing, and evaluating reference services. An Introduction to Reference Services in Academic Libraries is a valuable teaching resource that helps college teachers to move beyond traditional passive learning to more effective active learning. Each chapter’s interest-sparking activities and questions challenge students to dynamically search out solutions to specific problems. The text takes a broad, informative—and at times amusing—look at the foundations of reference services, using the uniquely creative activities and questions to make difficult topics such as virtual reference services, relational reference, academic portfolios, and reference cost calculators easy to learn. The book is thoroughly referenced, and many chapters include charts and special activities to help spark student engagement in the learning process. Over thirty tables and figures make complex information easy to access and understand. An Introduction to Reference Services in Academic Libraries includes discussions on: virtual information literacy tutorials the minimal and maximal models of reference functions—and the smooth transition to the triage model marketing strategies to attract male faculty the reference desk as impediment to accessibility relational reference virtual reference—including instant messaging and software issues guidance, assistance, and instruction of students reference assistance, outreach, and instructions maintaining high quality service—while maximizing the time of reference librarians collection development policies evaluating reference costs diversity librarians ranking on level with faculty positions the importance—and development—of teaching portfolios unusual library patrons and more! An Introduction to Reference Services in Academic Libraries is a stimulating teaching resource that is perfect for library school students, entry-level academic librarians, library support staff, mid-career librarians new to academic libraries, and library school faculty.


Modern Library Technology and Reference Services

Modern Library Technology and Reference Services
Author: Samuel T. Huang
Publisher: Psychology Press
Total Pages: 160
Release: 1993
Genre: Language Arts & Disciplines
ISBN: 9781560244585

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A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR


Reference Service

Reference Service
Author: Sul H. Lee
Publisher: Ann Arbor, MI. : Pierian Press
Total Pages: 152
Release: 1983
Genre: Reference services (Libraries)
ISBN:

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Personnel Issues in Reference Services

Personnel Issues in Reference Services
Author: Bill Katz
Publisher: Routledge
Total Pages: 168
Release: 2019-12-05
Genre: Language Arts & Disciplines
ISBN: 1000759032

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This book, first published in 1986, discusses reference personnel concerns and problems and offers suggestions to administration and management for improving reference personnel performance and staff development.


Information and Referral in Reference Services

Information and Referral in Reference Services
Author: Marcia Stucklen Middleton
Publisher: Routledge
Total Pages: 280
Release: 2013-10-18
Genre: Education
ISBN: 131795114X

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This book investigates a wide variety of situations and models which fall under the umbrella of information and referral. It examines traditional views in public libraries and library systems as well as descriptions of programs in nontraditional settings, such as academic libraries. A human services perspective is explored and research models are presented.


Conflicts in Reference Services

Conflicts in Reference Services
Author: Bill Katz
Publisher: Routledge
Total Pages: 193
Release: 2019-12-05
Genre: Language Arts & Disciplines
ISBN: 1000757714

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This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.


Library Users and Reference Services

Library Users and Reference Services
Author: Linda S Katz
Publisher: Routledge
Total Pages: 302
Release: 2013-05-13
Genre: Language Arts & Disciplines
ISBN: 1136588027

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This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work.Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness.The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.