PRIVATE Satisfactions and Public Disorders
Author | : Henry A. Giroux |
Publisher | : |
Total Pages | : |
Release | : 20?? |
Genre | : |
ISBN | : |
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Author | : Henry A. Giroux |
Publisher | : |
Total Pages | : |
Release | : 20?? |
Genre | : |
ISBN | : |
Author | : Henry A. Giroux |
Publisher | : Rowman & Littlefield |
Total Pages | : 234 |
Release | : 2001 |
Genre | : Business & Economics |
ISBN | : 9780742515536 |
Offers progressive readers new and reinvigorated paths of engaged hope, imagination and public involvement.
Author | : Laly Antoney |
Publisher | : Prem Jose |
Total Pages | : |
Release | : |
Genre | : Reference |
ISBN | : 1711053279 |
Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of customer satisfaction based on the service quality is to be done independently and objectively to establish baseline for improvements in service delivery. Assessing customer satisfaction periodically allows bank management and policy makers to identify customers’ needs, expectations, perception and the perception- expectation gaps. The current study covers a comparative analysis of service quality and customer satisfaction among the customers of public and private sector commercial banks in Kerala. The research questions that are addressed in this study are on expectations and perceptions of retail customers from their preferred banks, relationship between service quality and customer satisfaction and the difference between the satisfaction level among private and public- sector banks in Kerala. In order to answer the above research questions, the problem is stated as “Service Quality and Customer Satisfaction- a Comparative Study between Public Sector and Private Sector Banks of Kerala.” A descriptive and analytical research was carried out by collecting responses from customers of three prominent banks from private and public sector each. This was done through an online structured questionnaire based on SERVQUAL model during July 2015 to July 2016, prior to SBI consolidation. Primary data is analysed using SPSS (V.21). Kolmogorov- Smirnov Test for the Normality is used to ensure normality of data distribution, Cronbach Alpha coefficient is used to measure reliability and validity is tested with the panel of experts. Mean, S.D. percentage, cross tabulation are used for descriptive and univariate analysis. Structural Equation Modelling, Confirmatory Factor Analysis and regression path analysis are used to conduct inferential and multivariate analysis. Z-test, Independent T-Test, Chi-Square, ANOVA Pearson Correlation, and post hoc tests are used for testing of hypothesis and comparative analysis. Modelling is done using Structural Equation Modelling approach and Path Analysis. The study reveals that the antecedents of customer satisfaction of retail banking customers of Kerala are reliability, assurance, empathy and tangibles. Responsiveness dimension do not affect customer satisfaction of banks in Kerala. There exists a gap between expected service quality and perceived service quality. Study reveals that there is significant positive correlation between service quality and customer satisfaction in the retail commercial banking services in Kerala. The level of customer satisfaction in public sector banks and private sector banks are not significantly different but same. Similarly, it is also found that, there is no significant difference in the customer satisfaction between sample banks like State Bank of India, State Bank of Travancore, Canara Bank, from public sector and Federal bank, South Indian bank and ICICI bank from private sector.
Author | : National Academies of Sciences, Engineering, and Medicine |
Publisher | : National Academies Press |
Total Pages | : 171 |
Release | : 2016-09-03 |
Genre | : Social Science |
ISBN | : 0309439124 |
Estimates indicate that as many as 1 in 4 Americans will experience a mental health problem or will misuse alcohol or drugs in their lifetimes. These disorders are among the most highly stigmatized health conditions in the United States, and they remain barriers to full participation in society in areas as basic as education, housing, and employment. Improving the lives of people with mental health and substance abuse disorders has been a priority in the United States for more than 50 years. The Community Mental Health Act of 1963 is considered a major turning point in America's efforts to improve behavioral healthcare. It ushered in an era of optimism and hope and laid the groundwork for the consumer movement and new models of recovery. The consumer movement gave voice to people with mental and substance use disorders and brought their perspectives and experience into national discussions about mental health. However over the same 50-year period, positive change in American public attitudes and beliefs about mental and substance use disorders has lagged behind these advances. Stigma is a complex social phenomenon based on a relationship between an attribute and a stereotype that assigns undesirable labels, qualities, and behaviors to a person with that attribute. Labeled individuals are then socially devalued, which leads to inequality and discrimination. This report contributes to national efforts to understand and change attitudes, beliefs and behaviors that can lead to stigma and discrimination. Changing stigma in a lasting way will require coordinated efforts, which are based on the best possible evidence, supported at the national level with multiyear funding, and planned and implemented by an effective coalition of representative stakeholders. Ending Discrimination Against People with Mental and Substance Use Disorders: The Evidence for Stigma Change explores stigma and discrimination faced by individuals with mental or substance use disorders and recommends effective strategies for reducing stigma and encouraging people to seek treatment and other supportive services. It offers a set of conclusions and recommendations about successful stigma change strategies and the research needed to inform and evaluate these efforts in the United States.
Author | : Simon Raiser |
Publisher | : Routledge |
Total Pages | : 466 |
Release | : 2017-11-30 |
Genre | : Political Science |
ISBN | : 1351150987 |
Cities and city regions are undergoing rapid transformation. They are prime locations of innovation, while at the same time facing growing problems of spatial fragmentation and social exclusion. By addressing these problems, cities become forerunners for new patterns of governance, which include increasingly private actors. While research on 'global' cities has focused primarily on the world's leading financial and economic centres, comparative research on the changing role of large, complex cities in the developing world is less advanced. But it is here, where public problems are most seriously threatening the cohesion of urban society and where the need for new answers is most urgent. Illustrated by in-depth examinations of four city regions: Shanghai, Mumbai, Johannesburg and São Paulo, this book readdresses this balance. The book revisits the same set of cities from different angles, thereby reflecting urban contradictions, juxtapositions, and disjunctures.
Author | : Francisco Collado-Rodriguez |
Publisher | : A&C Black |
Total Pages | : 233 |
Release | : 2013-08-08 |
Genre | : Literary Criticism |
ISBN | : 144117432X |
From trauma to postmodernism and gender theory, this guide surveys a full range of critical perspectives on three of Palahniuk's major novels, including Fight Club.
Author | : |
Publisher | : BRILL |
Total Pages | : 588 |
Release | : 2010-01-01 |
Genre | : Education |
ISBN | : 9460911773 |
In academia, the effects of the “cultural turn” have been felt deeply. In everyday life, tenets from cultural politics have influenced how people behave or regard their options for action, such as the reconfiguration of social movements, protests, and praxis in general.
Author | : Yogesh K. Dwivedi |
Publisher | : Springer |
Total Pages | : 688 |
Release | : 2013-06-22 |
Genre | : Computers |
ISBN | : 3642388620 |
This book constitutes the refereed proceedings of the IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, held in Bangalore, India, in June 2013. The 35 revised full papers presented together with an invited paper, 12 short papers and 3 poster papers were carefully reviewed and selected from 65 submissions. The full papers are organized in the following topical sections: IS success and failure; studies of IT adoption; software development; IT in the public sector; and theory and methods.
Author | : AMBILY A.S. |
Publisher | : Archers & Elevators Publishing House |
Total Pages | : 220 |
Release | : |
Genre | : Antiques & Collectibles |
ISBN | : 9390996759 |
Author | : Jens Peter Jensen |
Publisher | : New York, Thomas Y. Crowell Company |
Total Pages | : 636 |
Release | : 1924 |
Genre | : Finance |
ISBN | : |