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Planning Your SAP CRM Implementation

Planning Your SAP CRM Implementation
Author: George Fratian
Publisher: SAP PRESS
Total Pages: 276
Release: 2008-07-01
Genre:
ISBN: 9781592291960
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If you're considering an SAP CRM implementation, this insightful book will give you and your project team the no-nonsense, practical details on what to do, when to do it, and, more important, what not to do. Written from a project management approach, the book uses numerous practical examples and scenarios to take you through the key aspects of initiating your plan, including technical design choices, monitoring the project's progress, controlling the scope, and how to take your initial project to the next level. The comprehensive guide bridges the gap between the technical details and project management information by addressing the various architecture options, including CRM Online vs. CRM Mobile, picking the user interface type (Web or SAP GUI), and choosing a hosting model, etc. You'll learn about the advantages, disadvantages, and the eventual compromises that have to be made when making your choices. This is the one book you'll need to help you avoid costly mistakes and achieve an effective SAP CRM implementation.

Implementing SAP® CRM

Implementing SAP® CRM
Author: Vivek Kale
Publisher: CRC Press
Total Pages: 518
Release: 2014-12-03
Genre: Business & Economics
ISBN: 1482231425
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In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted implementing this most critical customer-oriented application due in large part to the lack of a single-point resource on implementing a CRM system. This book attempts to fill that gap. Implementing SAP® CRM will help technologists and managers come to grips with the vision, concept, and technology of CRM. It begins by laying out the groundwork for understanding CRM. It explains the concept and context of CRM and the tangible business benefits of CRM adoption. Demonstrating a professional approach to the evaluation and selection of SAP, it details the critical success factors (CSFs), patterns, and anti-patterns of a successful SAP CRM implementation. CRM implementations can add significant benefit to the company’s bottom line only if the company first transforms itself into a customer-centric and customer-responsive enterprise. This book explains what it means to be a customer-centric and responsive enterprise, and provides a framework for business operations based on customer relationships, rather than the traditional four Ps (product, positioning, price, promotion). It further spells out business process reengineering (BPR) strategies to configure internal business processes and operations with SAP CRM to improve customer-facing strategies, services, and relationships.

SAP CRM: Technical Principles and Programming

SAP CRM: Technical Principles and Programming
Author: Stephen Johannes
Publisher: SAP PRESS
Total Pages: 0
Release: 2013
Genre: Customer relations
ISBN: 9781592294398
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Calling all developers and consultants: build the best SAP CRM system you can with this essential, one-stop guide!

SAP Activate

SAP Activate
Author: Sven Denecken
Publisher: SAP Press
Total Pages: 545
Release: 2020
Genre: Computers
ISBN: 9781493219377
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SAP S/4HANA is here, and the stakes are high. Get your project right with this guide to SAP Activate! Understand the road ahead: What are the phases of SAP Activate? Which activities happen when? Start by setting up a working system, then walk through guided configuration, and learn how to deploy SAP S/4HANA in your landscape: on-premise, cloud, or hybrid. Take advantage of SAP Activate's agile methodology, and get the guidance you need for a smooth and successful go-live! In this book, you'll learn about: a. Foundations Get up to speed with SAP Activate. Learn about key concepts like fit-to-standard and fit/gap analysis, understand the methodology, and walk through the key phases of project management. b. Tools and Technologies Open up your SAP Activate toolkit. See how to access SAP Activate content with SAP Best Practices Explorer, SAP Solution Manager, and more. Then, use SAP Best Practices and SAP Model Company to set up a working system for your workshops. c. Deployment Deploy SAP S/4HANA, step by step. Follow detailed instructions to plan, prepare for, and execute your on-premise or cloud deployment activities according to SAP Activate. Walk through key scenarios for a hybrid implementation of SAP S/4HANA in your landscape. Highlights Include: 1) Deployment 2) Guided configuration 3) Agile project delivery 4) SAP Best Practices 5) SAP Model Company 6) Organizational change management 7) SAP S/4HANA 8) SAP S/4HANA Cloud 9) Hybrid landscapes 10) C_ACTIVATE05 certification

Introducing CRM in SAP S/4HANA

Introducing CRM in SAP S/4HANA
Author: John Burton
Publisher:
Total Pages:
Release: 2019
Genre: Business enterprises
ISBN:
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Explaining the new SAP S/4HANA architecture and business models for customer management, this book will teach you how lead and opportunity management will help you generate and manage sales and shows how quotes, orders, and service management work. --

Sams Teach Yourself SAP in 24 Hours

Sams Teach Yourself SAP in 24 Hours
Author: Tim Rhodes
Publisher: Pearson Education
Total Pages: 529
Release: 2004-07-16
Genre: Computers
ISBN: 0132715104
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Third Edition: Thoroughly Updated and Expanded, with Extensive New Coverage! In just 24 sessions of one hour or less, you’ll master the entire SAP project lifecycle, from planning through implementation and system administration through day-to-day operations. Using this book’s straightforward, step-by-step approach, you’ll gain a strong real-world foundation in both the technology and business essentials of today’s SAP products and applications—from the ground up. Step-by-step instructions walk you through the most common questions, issues, and tasks you’ll encounter with SAP. Case study-based exercises help you build and test your knowledge. By the Way notes present interesting pieces of information. Did You Know? tips offer advice or teach an easier way. Watch Out! cautions warn about potential problems. Learn how to... Understand SAP’s newest products for enterprises and small-to-midsize businesses, and choose the right solutions for your company Discover how SAP integrates with Web services and service-oriented architecture Develop an efficient roadmap for deploying SAP in your environment Plan your SAP implementation from business, functional, technical, and project management perspectives Leverage NetWeaver 7.0 features to streamline development and integration, and reduce cost Walk through a step-by-step SAP technical installation Master basic SAP system administration and operations Perform essential tasks such as logon, session management, and printing Build SAP queries and reports Prepare for SAP upgrades and enhancements Develop your own personal career as an SAP professional Register your book at informit.com/title/9780137142842 for convenient access to updates and corrections as they become available.

SAP Planning

SAP Planning
Author: George W. Anderson
Publisher: Sams Publishing
Total Pages: 724
Release: 2003
Genre: Computers
ISBN: 9780789728753
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This guide provides information for companies on how to plan and organize a SAP implementation. It includes examples of both new and existing SAP customer sites which offer tried and proven approaches, scripts and tools to save time and money.

Implementing Order to Cash Process in SAP

Implementing Order to Cash Process in SAP
Author: Chandrakant Agarwal
Publisher: Packt Publishing Ltd
Total Pages: 452
Release: 2021-05-14
Genre: Computers
ISBN: 1801070342
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Implement critical business processes with mySAP Business Suite to integrate key functions that add value to every facet of your organization Key FeaturesLearn master data concepts and UI technologies in SAP systemsExplore key functions of different sales processes, order fulfillment options, transportation planning, logistics execution processes, and customer invoicingConfigure the Order to Cash process in SAP systems and apply it to your business needsBook Description Using different SAP systems in an integrated way to gain maximum benefits while running your business is made possible by this book, which covers how to effectively implement SAP Order to Cash Process with SAP Customer Relationship Management (CRM), SAP Advanced Planning and Optimization (APO), SAP Transportation Management System (TMS), SAP Logistics Execution System (LES), and SAP Enterprise Central Component (ECC). You'll understand the integration of different systems and how to optimize the complete Order to Cash Process with mySAP Business Suite. With the help of this book, you'll learn to implement mySAP Business Suite and understand the shortcomings in your existing SAP ECC environment. As you advance through the chapters, you'll get to grips with master data attributes in different SAP environments and then shift focus to the Order to Cash cycle, including order management in SAP CRM, order fulfillment in SAP APO, transportation planning in SAP TMS, logistics execution in SAP LES, and billing in SAP ECC. By the end of this SAP book, you'll have gained a thorough understanding of how different SAP systems work together with the Order to Cash process. What you will learnDiscover master data in different SAP environmentsFind out how different sales processes, such as quotations, contracts, and order management, work in SAP CRMBecome well-versed with the steps involved in order fulfillment, such as basic and advanced ATP checks in SAP APOGet up and running with transportation requirement and planning and freight settlement with SAP TMSExplore warehouse management with SAP LES to ensure high transparency and predictability of processesUnderstand how to process customer invoicing with SAP ECCWho this book is for This book is for SAP consultants, SME managers, solution architects, and key users of SAP with knowledge of end-to-end business processes. Customers operating SAP CRM, SAP TMS, and SAP APO as part of daily operations will also benefit from this book by understanding the key capabilities and integration touchpoints. Working knowledge of SAP ECC, SAP CRM, SAP APO, SAP TMS, and SAP LES is necessary to get started with this book.

Maximizing Your SAP CRM Interaction Center

Maximizing Your SAP CRM Interaction Center
Author: John Burton
Publisher: SAP PRESS
Total Pages: 463
Release: 2009
Genre: Customer relations
ISBN: 9781592291977
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This is a must-have resource for anyone interested in learning how to optimize and maximize the SAP CRM Interaction Center. You'll discover what the SAP CRM Interaction Center is, and learn how to maximize it through customization and enhancement. Each chapter describes specific functions, explains why they are useful, and then demonstrates how to use and customize them. Topics covered include Computer Telephony Integration and Multi-Channel Integration, the different types of Interaction Centers, IC Marketing, IC Service, Shared Services Center, Telesales, and much more. You'll also learn about customer success stories and SAP's current and future plans. This book is up to date for CRM 2007, but also provides useful information for all versions of the IC, including tips and suggestions on why it is beneficial to upgrade. Whether you're a newcomer to SAP CRM and need an introduction to the Interaction Center, or you're a current SAP CRM IC user who wants to know what's new and find out how to customize your options, this book will give you the answers you need.