Performance Measurement In Library And Information Services PDF Download
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| Author | : Christine Abbott |
| Publisher | : London : Aslib |
| Total Pages | : 72 |
| Release | : 1994 |
| Genre | : Information services |
| ISBN | : |
Download Performance Measurement in Library and Information Services Book in PDF, ePub and Kindle
This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.
| Author | : John Crawford |
| Publisher | : Routledge |
| Total Pages | : 137 |
| Release | : 2000 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 9780851424439 |
Download Evaluation of Library and Information Services Book in PDF, ePub and Kindle
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
| Author | : Joseph R. Matthews |
| Publisher | : Bloomsbury Publishing USA |
| Total Pages | : 538 |
| Release | : 2017-10-27 |
| Genre | : Language Arts & Disciplines |
| ISBN | : |
Download The Evaluation and Measurement of Library Services Book in PDF, ePub and Kindle
This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.
| Author | : Peter Brophy |
| Publisher | : Facet Publishing |
| Total Pages | : 267 |
| Release | : 2006 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1856045935 |
Download Measuring Library Performance Book in PDF, ePub and Kindle
Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
| Author | : John Crawford |
| Publisher | : Routledge |
| Total Pages | : 133 |
| Release | : 2003-09-02 |
| Genre | : Reference |
| ISBN | : 1135476578 |
Download Evaluation of Library and Information Services Book in PDF, ePub and Kindle
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
| Author | : Leo Appleton |
| Publisher | : Chandos Publishing |
| Total Pages | : 164 |
| Release | : 2017-07-27 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 0081002556 |
Download Libraries and Key Performance Indicators Book in PDF, ePub and Kindle
Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
| Author | : Roswitha Poll |
| Publisher | : Walter de Gruyter |
| Total Pages | : 272 |
| Release | : 2008-11-03 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 3598440286 |
Download Measuring Quality Book in PDF, ePub and Kindle
The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.
| Author | : Roswitha Poll |
| Publisher | : München [Germany] : K.G. Saur |
| Total Pages | : 180 |
| Release | : 1996 |
| Genre | : Education |
| ISBN | : |
Download Measuring Quality Book in PDF, ePub and Kindle
The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.
| Author | : Selena Killick |
| Publisher | : Facet Publishing |
| Total Pages | : 192 |
| Release | : 2019-07-16 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1783302208 |
Download Putting Library Assessment Data to Work Book in PDF, ePub and Kindle
Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.
| Author | : Trine Kolderup Flaten |
| Publisher | : Walter de Gruyter |
| Total Pages | : 464 |
| Release | : 2008-11-03 |
| Genre | : Social Science |
| ISBN | : 3598440227 |
Download Management, Marketing and Promotion of Library Services Based on Statistics, Analyses and Evaluation Book in PDF, ePub and Kindle
Rapid developments in information technology and media have resulted in increasingly diverse strategies for information retrieval by readers and users. The duty to cope with this phenomenon and to master the situation forms one of the biggest challenges facing libraries. In order to strengthen the awareness of the potential of tools for management and strategic planning, a two-day meeting was held under the auspices of IFLA's Management & Marketing Section in Bergen, Norway in August 2005. Managers of different types of libraries, researchers and educators from five continents shared their experiences with research methods, data collection, evaluation, performance measurement, best practice strategies and policies. This book contains their presentations in the form of full length articles.
