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Perceptions of Service Quality, Satisfaction and the Intent to Return Among Tourists Attending a Sporting Event

Perceptions of Service Quality, Satisfaction and the Intent to Return Among Tourists Attending a Sporting Event
Author: David J. Shonk
Publisher:
Total Pages: 155
Release: 2006
Genre: Satisfaction
ISBN:
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Abstract: The primary purposes of this study were to: a) propose a comprehensive set of dimensions of quality in sport tourism services; and b) propose and test a model where perceived quality in selected dimensions is said to lead to client Satisfaction with the experience which, in turn, is said to influence the intent of the tourist to return to the event in the future. A secondary purpose of the study was to develop a scale to measure service quality in selected dimensions, client Satisfaction and Intent to Return. The model was tested using data collected from spectators traveling to a major league All-Star sporting event in the United States. All tourists responding to the questionnaire were from a residence 50 miles or more away from the stadium. The data from the 215 usable cases was analyzed using structural equation modeling. Confirmatory factor analysis indicated that the CFA Measurement Model was an acceptable fit (CMIN/DF=1.828, RMSEA=.067, NFI =.802, GFI = .840, TLI = 872, CFI =.897). The structural model was a good fit for the data (CMIN/DF= 2.394, RMSEA=.081, NFI =.932, GFI = .950, TLI = .932, CFI =.959). The findings from this study point to support for a multi-dimensional model of service quality in sport tourism. The most important dimension was found to be the quality of the contest itself. The results suggested that there is an overall perception of sport tourism quality (ST Quality) which significantly contributes to a tourist's perceptions of satisfaction. Moreover, Satisfaction was found to significantly contribute to a tourist's decision to return to a sporting event and/or to a particular destination. The scale developed in this study offers a good starting point for exploring services in sport tourism. A discussion of results is provided along with implications for sport managers and recommendations for future research.

Visitor Management in Tourist Destinations

Visitor Management in Tourist Destinations
Author: Julia N Albrecht
Publisher: CABI
Total Pages: 210
Release: 2016-12-07
Genre: Business & Economics
ISBN: 1780647352
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Visitor management may be considered as a component of destination management at all levels of a destination. It involves a wide range of stakeholders. This book demonstrates current knowledge on visitor management. Visitor Management in Tourism Destinations provides insight into critical concepts such as the visitor experience, service quality, the uses of indicators and frameworks, and interpretation. It also addresses current issues including the social and political dimensions of visitor management, the implementation of monitoring, vandalism and augmented reality. Authored by leading international researchers in the field of visitor management research, this book is primarily aimed at researchers and postgraduate students.

European Journal of Tourism Research

European Journal of Tourism Research
Author:
Publisher: Varna University of Management
Total Pages: 232
Release: 2019-11-22
Genre: Business & Economics
ISBN:
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The European Journal of Tourism Research is an open access academic journal in the field of tourism, published by Varna University of Management, Bulgaria. Its aim is to provide a platform for discussion of theoretical and empirical problems in tourism. Publications from all fields, connected with tourism such as tourism management, tourism marketing, tourism sociology, psychology in tourism, tourism geography, political sciences in tourism, mathematics, tourism statistics, tourism anthropology, culture and tourism, heritage and tourism, national identity and tourism, information technologies in tourism and others are invited. The journal is open to all researchers. Young researchers and authors from Central and Eastern Europe are encouraged to submit their contributions. Regular Articles in the European Journal of Tourism Research should normally be between 4 000 and 20 000 words. Major research articles of between 10 000 and 20 000 are highly welcome. Longer or shorter papers will also be considered. The journal publishes also Research Notes of 1 500 – 2 000 words. Submitted papers must combine theoretical concepts with practical applications or empirical testing. The European Journal of Tourism Research includes also the following sections: Book Reviews, announcements for Conferences and Seminars, abstracts of successfully defended Doctoral Dissertations in Tourism, case studies of Tourism Best Practices. The European Journal of Tourism Research is published in three Volumes per year. There are no charges for publication. The full text of the European Journal of Tourism Research is available in the following databases: EBSCO Hospitality and Tourism Complete CABI Leisure, Recreation and Tourism ProQuest Research Library The journal is indexed in Scopus and Clarivate Analytics' Emerging Sources Citation Index. The editorial team welcomes your submissions to the European Journal of Tourism Research.

Sales and Revenue Generation in Sport Business

Sales and Revenue Generation in Sport Business
Author: David J. Shonk
Publisher: Human Kinetics
Total Pages: 346
Release: 2021-10-20
Genre: Revenue management
ISBN: 1492594229
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"Sales and Revenue Generation in Sport Business provides a comprehensive overview of the many ways in which sport organizations generate revenues from inside sales to sponsorship to fundraising to corporate and foundation grants to concessions and merchandising to broadcasting and multimedia to social media revenues. A five-step process for generating revenues is presented with the textbook (the PRO Method). The text does not focus on one single segment of the industry (e.g., professional sport), but can be applied in many segments of the industry from elite sport organizations to those more recreational in nature"--

Principles and Practices of Small-Scale Sport Event Management

Principles and Practices of Small-Scale Sport Event Management
Author: Fotiadis, Anestis
Publisher: IGI Global
Total Pages: 287
Release: 2020-05-08
Genre: Reference
ISBN: 1799847586
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Although there is significant research on large events that take place within athletics, small-scale events are largely ignored, in part due to the lack of press that they generate. However, these events require planning and preparation in the same way that larger sporting events do. This disparity between the effort that goes into the event and the attention the event draws allows for a gap in strategy or information available to those planning smaller scale athletic events. Principles and Practices of Small-Scale Sport Event Management is a cutting-edge reference publication that examines the successful organization and planning of small-scale sporting events. Featuring a wide range of topics such as community engagement, event planning, and sports management, this book is ideal for event planners, sports managers, marketers, academicians, practitioners, industry professionals, researchers, event organizers/coordinators, and students.

Research Anthology on Business Strategies, Health Factors, and Ethical Implications in Sports and eSports

Research Anthology on Business Strategies, Health Factors, and Ethical Implications in Sports and eSports
Author: Management Association, Information Resources
Publisher: IGI Global
Total Pages: 1008
Release: 2020-11-27
Genre: Sports & Recreation
ISBN: 1799877523
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From issues of racism to the severity of concussions to celebrity endorsements, the sports industry continues to significantly impact society. With the rise of eSports and its projection as the next billion dollar industry, it is vital that a multifaceted approach to sports research be undertaken. On one side, businesses are continually offering new methods for marketing and branding and finding the best ways to enhance consumer engagement and the consumer experience. On the other side, there has been progress and new findings in the physical fitness and training of the athletes themselves along with discussions on their psychology and wellbeing. This two-tiered approach to analyzing sports and eSports from a practical business perspective, along with a lens placed on the athletes themselves, provides a comprehensive view of the current advancements, technologies, and strategies within various aspects of the sports and esports industry. Research Anthology on Business Strategies, Health Factors, and Ethical Implications in Sports and eSports covers the latest findings on all factors of sports: the branding and marketing of sports and eSports, studies on athletes and consumers, a dive into the ethics of sports, and the introduction of eSports to the industry. This wide coverage of all fields of research recently conducted leads this book to be a well-rounded view of how sports are functioning in modern times. Highlighted topics include branding tactics, consumer engagement, eSports history and technologies, ethics and law, and psychological studies of athlete wellness. This book is ideal for sports managers, athletes, trainers, marketers, brand managers, advertisers, practitioners, stakeholders, researchers, academicians, and students interested working in the fields of sports medicine, law, physical education, assistive technologies, marketing, consumer behavior, and psychology.

The Management of Emotions in Sports Organizations

The Management of Emotions in Sports Organizations
Author: Manuel Alonso Dos Santos
Publisher: Frontiers Media SA
Total Pages: 149
Release: 2020-12-28
Genre: Science
ISBN: 288966242X
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This eBook is a collection of articles from a Frontiers Research Topic. Frontiers Research Topics are very popular trademarks of the Frontiers Journals Series: they are collections of at least ten articles, all centered on a particular subject. With their unique mix of varied contributions from Original Research to Review Articles, Frontiers Research Topics unify the most influential researchers, the latest key findings and historical advances in a hot research area! Find out more on how to host your own Frontiers Research Topic or contribute to one as an author by contacting the Frontiers Editorial Office: frontiersin.org/about/contact.

Service Quality in Leisure and Tourism

Service Quality in Leisure and Tourism
Author: Andrea Krauz
Publisher:
Total Pages: 284
Release: 2016-09-15
Genre:
ISBN: 9781681176222
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Tourism has been one of the world's fastest growing industries, and there are large societies entirely dependent upon the visitor for their sustenance. The quality of service in hotel industry is an important factor of successful business. The existing trend of complete quality management in hotel industry ensures the achievement of competitive advantage of hotel companies and is therefore the subject of contemporary research into service quality in hotel industry. Much of the attention given to service quality is motivated by the premise that it will increase customer satisfaction and ultimately lead to better financial performance. The quality of products and services has also been related to external indicators of customer satisfaction such as complaints, warranty, litigation and market share. Satisfied customers often lead to loyal customers who continuously repurchase the product or service. However, all organizations are dependent upon repeat purchases that lead to higher profitability. Empirical evidence suggests that customer satisfaction mediates the relationship between service quality and firm performance. Service Quality in Leisure and Tourism aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism. It deals with the impact of service quality in tourism and customer satisfaction; presents the theoretical model of the research indicating the dimensions of quality in tourism. It shows that such dimensions as Quality of accessibility, accommodation, venue and their components contribute directly in satisfaction of tourists, their intend to return and eventually development of tourism industry in a region.Delivering high quality service within the hospitality industry positively influences a customer's perception of value. Tourist satisfaction is the result of the interaction between a tourist's experience in the destination area and his or her previous expectations about the destination. Satisfying the tourist is critical because it has an effect on the expectations and intentions for the customer's next destination purchasing decision. Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.