Orchestrating Experiences PDF Download
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Author | : Chris Risdon |
Publisher | : Rosenfeld Media |
Total Pages | : 337 |
Release | : 2018-05-01 |
Genre | : Design |
ISBN | : 1933820748 |
Download Orchestrating Experiences Book in PDF, ePub and Kindle
Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
Author | : Steve Yastrow |
Publisher | : SelectBooks, Inc. |
Total Pages | : 144 |
Release | : 2010-05 |
Genre | : BUSINESS & ECONOMICS |
ISBN | : 1590792823 |
Download Brand Harmony Book in PDF, ePub and Kindle
Brand Harmony presents a fresh and revealing approach to branding and explains how companies of all types and sizes can achieve dynamic results by orchestrating their customers' total experience. Brand Harmony is a breakthrough concept that aligns everyone in a company to deliver a powerful, harmonious message to customers.Full of common-sense wisdom, Brand Harmony dispels the myths about branding and shows how companies can successfully create Brand Harmony in the minds of their customers by aligning the entire organization to tell one cumulative story. Brand Harmony takes marketing beyond the marketing department by showing how people throughout an organization need to "be the brand" in order to create comprehensive, company-wide messages that customers will understand and believe. Brand Harmony includes 10 how-to exercises based on Yastrow's proven methods and real-life examples which walk the reader through each stage of the branding process.
Author | : Michael Wade |
Publisher | : Dbt Center Press |
Total Pages | : 242 |
Release | : 2019-02-25 |
Genre | : |
ISBN | : 9781945010033 |
Download Orchestrating Transformation Book in PDF, ePub and Kindle
Company leaders feel the urgency to transform their organizations in the face of digital disruption. New rivals are digitizing whatever can be digitized to attack incumbents' value chains, gaining market share, eroding margins, and wreaking havoc to the competitive landscape in virtually every industry. For large and midsized companies, the imperative to transform is clear. How to transform is another matter. The hard truth is that despite leaders' best efforts, and billions spent in pursuit of digital transformation, the vast majority of organizational change programs fizzle, falling well short of their expected impacts. Because failed transformation programs put incumbents behind the eight ball in dealing with disruptive competition, organizations can ill-afford for their transformation programs to flop. With this important new book, Orchestrating Transformation: How to Deliver Winning Performance with a Connected Approach to Change, the team at the Global Center for Digital Business Transformation, an IMD and Cisco initiative, set out a new prescription for getting transformation right. The piecemeal strategies and pilot projects that are hallmarks of conventional transformation programs are hopelessly inadequate for the intricate, sprawling organizational environments found in most companies. Transformation practitioners need a different mindset and a new approach to executing change that can handle the complexity and scale of today's market leaders. Orchestration--"mobilizing and enabling so as to achieve a desired effect"--paves the way for a new, more holistic view of organizational resources and how they work together to drive change synergistically. The follow-up to 2016's award-winning Digital Vortex, Orchestrating Transformation is packed with quantitative and qualitative insights from years of applied research and engagement with executives around the world. A unique and indispensable guide for practitioners, the book moves past traditional change management doctrine to show how a connected approach to change can change everything.
Author | : Richard C. Ling |
Publisher | : John Wiley & Sons |
Total Pages | : 180 |
Release | : 1989-09-01 |
Genre | : Business & Economics |
ISBN | : 0471132276 |
Download Orchestrating Success Book in PDF, ePub and Kindle
The authors present a dynamic approach to effectively link sales and marketing planning directly to the operations side of a business. Demonstrates how to create a connection between a company's business plan and each department's operations, accurately anticipate changes in customer's needs and significantly improve a firm's competitive position with an enhanced level of customer satisfaction.
Author | : Karen Littleton |
Publisher | : Routledge |
Total Pages | : 262 |
Release | : 2012-03-12 |
Genre | : Education |
ISBN | : 1136486348 |
Download Orchestrating Inquiry Learning Book in PDF, ePub and Kindle
There is currently a rapidly growing interest in inquiry learning and an emerging consensus among researchers that, particularly when supported by technology, it can be a significant vehicle for developing higher order thinking skills. Inquiry learning methods also offer learners meaningful and productive approaches to the development of their knowledge of the world, yet such methods can present significant challenges for teachers and students. Orchestrating Inquiry Learning addresses the key challenge of how to resource and support processes of inquiry learning within and beyond the classroom. It argues that technological support, when coupled with appropriate design of activities and management of the learning environment, can enable inquiry learning experiences that are engaging, authentic and personally relevant. This edited collection of carefully integrated chapters brings together, for the first time; work on inquiry learning and orchestration of learning. Drawing upon a broad range of theoretical perspectives, this book examines: Orchestration of inquiry learning and instruction Trajectories of inquiry learning Designing for inquiry learning Scripting personal inquiry Collaborative and collective inquiry learning Assessment of inquiry learning Inquiry learning in formal and semi-formal educational contexts Orchestrating Inquiry Learning is essential reading for all those concerned with understanding and promoting effective inquiry learning. The book is aimed at an international audience of researchers, post-graduate students, and advanced undergraduates in education, educational technology and psychology. It will also be of interest to educational practitioners and policy makers, including teachers, educational advisors, teacher-students and their trainers.
Author | : Peter Jones |
Publisher | : Rosenfeld Media |
Total Pages | : 376 |
Release | : 2013-05-01 |
Genre | : Medical |
ISBN | : 1933820136 |
Download Design for Care Book in PDF, ePub and Kindle
The world of healthcare is constantly evolving, ever increasing in complexity, costs, and stakeholders, and presenting huge challenges to policy making, decision making and system design. In Design for Care, we'll show how service and information designers can work with practice professionals and patients/advocates to make a positive difference in healthcare.
Author | : Nikolay Rimsky-Korsakov |
Publisher | : |
Total Pages | : 524 |
Release | : 1923 |
Genre | : Instrumentation and orchestration |
ISBN | : |
Download Principles of Orchestration Book in PDF, ePub and Kindle
Author | : Lee J. Colan |
Publisher | : CornerStone Leadership Inst |
Total Pages | : 68 |
Release | : 2005-06 |
Genre | : Business & Economics |
ISBN | : 9780976252849 |
Download Orchestrating Attitude Book in PDF, ePub and Kindle
Author | : Marc Stickdorn |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 1341 |
Release | : 2018-01-02 |
Genre | : Business & Economics |
ISBN | : 1491927135 |
Download This Is Service Design Doing Book in PDF, ePub and Kindle
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author | : Pam Arlotto |
Publisher | : CRC Press |
Total Pages | : 136 |
Release | : 2020-02-05 |
Genre | : Medical |
ISBN | : 0429770146 |
Download Orchestrating Value Book in PDF, ePub and Kindle
Orchestrating Value: Population Health in the Digital Age focuses on the leadership thinking and mindset changes needed to transition from brick and mortar healthcare to digital health and connected care. The fourth industrial revolution, with convergent disruptions in biology, business models, computer science, and culture, has the potential to transform the healthcare system like never before. Digital health startups, Big Tech and progressive health systems will change the way health and healthcare are delivered to increasingly digitally savvy consumers. This book challenges readers to rethink the role of data and technology in creating and designing the future. Rather than hooking value-based care and population health management onto traditional healthcare business models, it focuses on the emergence of digital ecosystems. Using the analogy of an orchestra, the book introduces the importance of platforms in the formation of communities and markets with network effects to allow participants to collaborate, create, and innovate. With quotes from healthcare industry leaders and change agents, it helps the strategist understand the three stages of the transition from volume to value. As conductor of the orchestra, the CEO must navigate important leadership pivots to move beyond silo-based thinking. Finally, the Care Management Platform is described as a new operating model for population health in the digital age. As the next generation beyond foundational EHRs, capabilities such as interoperability, analytics, care management and patient/consumer engagement will fundamentally change the way healthcare enterprises operate and deliver value to customers.