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Service Management

Service Management
Author: Jay Kandampully
Publisher: Springer Science & Business Media
Total Pages: 341
Release: 2011-12-09
Genre: Business & Economics
ISBN: 1461415535

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“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University


Millimeter-Wave (mmWave) Communications

Millimeter-Wave (mmWave) Communications
Author: Manuel García Sanchez
Publisher: MDPI
Total Pages: 188
Release: 2020-03-25
Genre: Technology & Engineering
ISBN: 3039284304

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The millimeter-wave frequency band (30–300 GHz) is considered a potential candidate to host very high data rate communications. First used for high capacity radio links and then for broadband indoor wireless networks, the interest in this frequency band has increased as it is proposed to accommodate future 5G mobile communication systems. The large bandwidth available will enable a number of new uses for 5G. In addition, due to the large propagation attenuation, this frequency band may provide some additional advantages regarding frequency reuse and communication security. However, a number of issues have to be addressed to make mm-wave communications viable. This book collects a number of contributions that present solutions to these challenges.


Fulltext Sources Online

Fulltext Sources Online
Author:
Publisher:
Total Pages: 1700
Release: 2007-07
Genre: Information services
ISBN:

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Digital Economies: SMEs and E-Readiness

Digital Economies: SMEs and E-Readiness
Author: Mutula, Stephen M.
Publisher: IGI Global
Total Pages: 356
Release: 2009-07-31
Genre: Computers
ISBN: 1605664219

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"This book provides valuable insights into the current state of the digital economy and the ability of SMEs to leverage Information and Communication Technologies (ICTs) so that they may overcome their traditional laggard position in the global business market"--Provided by publisher.


Transformation in Higher Education

Transformation in Higher Education
Author: Nico Cloete
Publisher: Springer Science & Business Media
Total Pages: 319
Release: 2006-07-08
Genre: Education
ISBN: 1402040067

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The book presents the most comprehensive and most thorough study of the developments in South African higher education and research after the first democratic elections of 1994, that is of post-Apartheid South African higher education. The benefits to the reader are that he/she will get a detailed insight into the new (i.e. post-1994) South African higher education system. The large number of experienced authors and editors involved in the book guarantees that the reader will be introduced in the new SA higher education system from a large number of perspectives that are presented in a consistent and coherent way.


Stores

Stores
Author:
Publisher:
Total Pages: 550
Release: 1991
Genre: Dry-goods
ISBN:

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Rowing News

Rowing News
Author:
Publisher:
Total Pages: 12
Release: 1995-02-26
Genre:
ISBN:

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Organizations and Strategies in Astronomy

Organizations and Strategies in Astronomy
Author: Andre HECK
Publisher: Springer Science & Business Media
Total Pages: 321
Release: 2013-06-05
Genre: Science
ISBN: 1402025718

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Anyone who doubts that astronomy is enjoying a golden age has only to browse the pages of Organizations and Strategies in Astronomy, Vol. 5. Our golden age is defined not only by the enormity of new discoveries of dark energy, dark matter, extra-solar planets, and the evolution of Mars, but also by the breadth, diversity, and creativity within our community. This volume records our history, in a period of such rapid change and growth that individual astronomers are hard-pressed to keep abreast of their own fields and neighborhoods, much less of developments world-wide. Since the 1950's, changes in the landscape of astronomy are manifold. We have witnessed two epochs of big telescope construction, the 4-meter class telescopes of the '60s and '70s and the 8-to lO-meter class telescopes of the '90s, continuing through today. We accomplished the transition from photographic to digital data, and we continue to improve the size and sen sitivity of astronomical detectors. We have witnessed the flowering of radio astronomy and the opening of the full electromagnetic spectrum through space astronomy. We have seen the growth of national and international astronomy facilities, and a dramatic broadening of the accessibility of data, both through observing facilities available through open competition based on scientific merit and through deep, rich archives of data.


Transformation in Higher Education

Transformation in Higher Education
Author: Nico Cloete
Publisher: Taylor & Francis
Total Pages: 346
Release: 2006
Genre: Business & Economics
ISBN: 9781402040054

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This book presents the most comprehensive and most thorough study of the developments in South African higher education and research after the first democratic elections of 1994 – that is of post-Apartheid South African higher education. This volume will provide its readers with a detailed insight into the new (i.e. post-1994) South African higher education system. The large number of experienced authors and editors involved in the book guarantees that the reader will be introduced in the new SA higher education system from a large number of perspectives that are presented in a consistent and coherent way. This book will be of interest to scholars, students, administrators, policymakers and politicians interested in South Africa, higher education and research, and policy analysis. "Publications on higher education are not new. But this volume, which is the first of its kind as a collective effort of tracing and examining the twists and turns taken by processes of change in the South African higher education system in a context of profound societal and global transformation, adds a fresh dimension to the debate. In its examination of the extent to which the changes were in line with policy intentions, particularly with regard to equity, democratisation, responsiveness and efficiency, and how a new institutional landscape started emerging, it makes a momentous contribution to the current debate about higher education restructuring." Njabulo Ndebele, Vice-chancellor, University of Cape Town and Chair of the South African Association of University Vice-chancellors "This book addresses a rich variety of issues on South African higher education. It puts these in the relevant context of the process of globalization and it shows that the South African experiences offer us a lot to learn. Highly recommended for those who are intrigued by the innovations taking place in South African higher education as well as for those who intend to grasp the effects of globalization." Frans van Vught, Rector Magnificus and founding Director of the Center for Higher Education Policy Studies, University of Twente, The Netherlands "Reflection is a crucial ingredient to learning. In this book on higher education we have reflections on a unique period in the history of a country that managed its transition to democracy in a way that was unique, but from which we can all learn. Higher education in South Africa played a vital role in that transition and was part of the many tensions, choices and influences. They have been thoughtfully captured." Brenda Gourley, Vice-chancellor, The Open University, UK and board member, Centre for Higher Education Transformation. "No contemporary higher education system has changed as dramatically as that in South Africa. This book, rich in data, examines the changes that took place and offers insights into how change frequently cannot be predicted. The analysis captures the excitement, high expectations, remarkable successes, and failures in the transformation of the apartheid system of higher education. This excellent study provides rich fare for comparative analysis." Fred M. Hayward, American Council on Education Pilot Project, Executive Vice President, Council for Higher Education Accreditation, US.