New Service Development PDF Download

Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download New Service Development PDF full book. Access full book title New Service Development.

New Service Development

New Service Development
Author: James A. Fitzsimmons
Publisher: SAGE
Total Pages: 348
Release: 2000
Genre: Business & Economics
ISBN: 9780761917427

Download New Service Development Book in PDF, ePub and Kindle

This text addresses the issues of how to develop new service products - where the concept of service has moved from transaction to experience. The authors draw upon the expertise of internationally recognised authors.


Involving Customers in New Service Development

Involving Customers in New Service Development
Author: Bo Edvardsson
Publisher: World Scientific
Total Pages: 333
Release: 2006
Genre: Business & Economics
ISBN: 1860948898

Download Involving Customers in New Service Development Book in PDF, ePub and Kindle

This book deals with how companies can involve customers or users in order to learn with them in the field of service-based business development. It presents a variety of customer-involvement approaches, methods for learning with customers, and the results of case studies conducted in both service and manufacturing companies focusing on value-creation through services.Based on research carried out by several research groups around the world, as well as on illustrative cases, the book creates new actionable knowledge regarding customer-involvement which will be useful for both practitioners and scholars.Benefits for readers include: an understanding of the business potential of learning with customers and other users; an overview of the fields of new service development and customer-involvement with regard to concepts, theoretical frameworks, and models, in addition to strategies and techniques for involving users in fruitful ways during the innovation process; an illustration of the cases based on the results of empirical studies; and managerial implications and guidelines regarding how to manage customer-involvement during the different phases of the new service and business development process.


Developing New Products and Services

Developing New Products and Services
Author: Lawrence Sanders
Publisher: Business Expert Press
Total Pages: 340
Release: 2011-10-14
Genre: Business & Economics
ISBN: 160649242X

Download Developing New Products and Services Book in PDF, ePub and Kindle

This book will focus on the up-front activities required for product and service differentiation, the learning methodologies that contribute to arriving at that differentiation, and the role that technology plays in implementing the process. The book will show how technology factors into such entrepreneurial activities as engaging in business planning and utilizing creativity and innovation, and how creative innovation, in turn, is achieved and enhanced through an understanding of two different modes of learning: "learning about" and "learning by doing". A successful product introduction depends on an efficient supply chain, a strong brand, and the ability of a manufacturer or provider to differentiate it successfully in the marketplace. New Product and Services Development demonstrates how differentiation, this last critical component, can be secured by the strategic use of technology and by engaging in two key learning methodologies.


Developing New Services

Developing New Services
Author: Caroline M. Fischer
Publisher: Quality Press
Total Pages: 233
Release: 2003-06-30
Genre: Business & Economics
ISBN: 1636940528

Download Developing New Services Book in PDF, ePub and Kindle

The voice of the customer has long been recognized as an important driver for successful businesses. Likewise, there is a great deal of information on the benefits of quality function deployment and how it can revitalize an organization. But little has been written that connects the two together effectively to create a full understanding and show a process for effectively integrating the two disciplines. This is the focus of Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development, which explains how to incorporate the voice of the customer into product and service development and uses the results to guide strategic planning for the organization. The book focuses on the service industries, providing expert examples from a variety of businesses such as healthcare, government, banking, education, and the hospitality industries. The authors’ experience as seasoned consultants and instructors is evident in the many real-world examples, exercises, and figures. Developing New Services is ideal for managers who are responsible for developing and improving services, and is also an ideal textbook for management students.


Managing Product and Service Development: Text and Cases

Managing Product and Service Development: Text and Cases
Author: Stefan H. Thomke
Publisher: McGraw-Hill/Irwin
Total Pages: 612
Release: 2007
Genre: Business & Economics
ISBN:

Download Managing Product and Service Development: Text and Cases Book in PDF, ePub and Kindle

"With a balanced approach that covers product and service development, readers receive a broad and realistic idea of development issues in each major sector of our economy. With its emphasis on the experimental and exploratory aspects of product and service development, this book stresses the importance of maintaining a fresh and innovative perspective in design and development. The case studies, readings, and exercises are integrated into three pedagogically consistent modules that are supported through an array of teaching tools. This supplementary material (module notes, teaching notes & plans, and presentation material) is available to all adopting instructors."--BOOK JACKET.


Service Innovation

Service Innovation
Author: Anders Gustafsson
Publisher: Business Expert Press
Total Pages: 174
Release: 2016-04-15
Genre: Business & Economics
ISBN: 1631574965

Download Service Innovation Book in PDF, ePub and Kindle

All the world's most advanced economies are dominated by service. The service sector also employs the largest number of people and it is the fastest growing sector, both in number of companies and employees. The questions posed in the book are: (1) How is it growing; (2) what are these new service innovations; (3) what are the drivers; and (4) how can organizations work with service innovations in a structured way? The book views service as the value-creating activity that customers perform in their own context. The role of a company is to provide the resources and knowledge to enable value creation. Based on this view, we develop a model of service innovation and develop guidelines for what is required from the organizational perspective; how should an organization view its customers in order to be successful, what does a service development process look like, and how to transform an organization that has a product focus to a service or solution provider.


Handbook of New Product Development Management

Handbook of New Product Development Management
Author: Christoph Loch
Publisher: Routledge
Total Pages: 560
Release: 2008
Genre: Business & Economics
ISBN: 0750685522

Download Handbook of New Product Development Management Book in PDF, ePub and Kindle

This text provides a comprehensive view of the challenges in managing the development of new products from well-known and leading contributors in the field.


At Your Service?

At Your Service?
Author: Gaurav Nayyar
Publisher: World Bank Publications
Total Pages: 364
Release: 2021-10-18
Genre: Business & Economics
ISBN: 1464817103

Download At Your Service? Book in PDF, ePub and Kindle

Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.


Leveraging Constraints for Innovation

Leveraging Constraints for Innovation
Author: Sebastian Gurtner
Publisher: John Wiley & Sons
Total Pages: 208
Release: 2018-10-02
Genre: Business & Economics
ISBN: 1119389305

Download Leveraging Constraints for Innovation Book in PDF, ePub and Kindle

Provides managers with actionable insight into a select set of innovation constraints and how to best deal with them This PDMA Essentials Book, the third in this series, provides a framework of individual, organizational, and market and societal constraints that guides managers in identifying specific constraints related to their innovation activities and provides them with corresponding tools and practices to overcome and leverage those constraints. Written by a team of international innovation experts, Leveraging Constraints for Innovation: New Product Development Essentials from the PDMA is presented in three parts. The first part, Individual Constraints, provides insights into how to: simultaneously solve social and commercial needs for greater creativity; apply a multi-stage approach to overcome knowledge sharing in teams; and anticipate and account for psychographic differences among customers during product launch. In the second part, Organizational Constraints, insights emerge that provide guidance on how to: identify and solve for sources of innovation constraints within the company; implement and manage virtual NPD teams; and effectively organize new service development in professional services. The last part, Market Constraints, examines how to: adapt firm capabilities to overcome constraints preventing consumers in low-end and under-resourced markets from purchasing new products; implement inclusive innovation strategies to address markets constrained by underdeveloped infrastructures; develop solutions for women and other disadvantaged market traders in emerging markets. This book: Is a single comprehensive volume that covers the full spectrum of constraint-related strategies and techniques in a coherent, integrated fashion Provides a set of frameworks, techniques, and tools that can be immediately implemented by individuals across firms Offers how-to knowledge on specific tools and methods as applied to innovating products and services when facing constraints as well as for the development of new business models Integrates problem- and solution-based knowledge to enable companies to develop sustainable growth strategies by leveraging constraints and restrictions toward innovation strategies, processes and offerings Leveraging Constraints for Innovation: New Product Development Essentials from the PDMA is an ideal book for all product development professionals, including marketers, engineers, project managers, and business managers in both startups and well-established firms, and from a broad range of industries from heavy manufacturing to the service sector.


Design for Six Sigma in Product and Service Development

Design for Six Sigma in Product and Service Development
Author: Elizabeth A. Cudney
Publisher: CRC Press
Total Pages: 438
Release: 2016-04-19
Genre: Business & Economics
ISBN: 1439866406

Download Design for Six Sigma in Product and Service Development Book in PDF, ePub and Kindle

Real-world examples and hands-on experience are invaluable resources when learning how to use new methods and tools, whether in training or in a classroom. Yet there are very few books on Design for Six Sigma (DFSS) that provide the practical knowledge required to be up and running quickly. Until now. Design for Six Sigma in Product and Service Dev