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Essentials of Fire Department Customer Service

Essentials of Fire Department Customer Service
Author: Alan V. Brunacini
Publisher: Fire Protection Publication
Total Pages: 0
Release: 1996
Genre: Fire departments
ISBN: 9780879391270

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Writing in a humorous conversational style, Chief Alan Brunacini explains the application of common-sense customer service concepts to the fire service. Essentials of Fire Department Customer Service is basic reading for every firefighter, officer, and administrator.


Air Management for the Fire Service

Air Management for the Fire Service
Author: Mike Gagliano
Publisher: Fire Engineering Books
Total Pages: 684
Release: 2008
Genre: Technology & Engineering
ISBN: 1593701292

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The expert instructors at the Seattle Fire Department offer a comprehensive explanation of how to develop and implement an effective air management program for departments of any size. This handbook includes examples from international departments, the newest technology breakthroughs, and more.


Legal Considerations for Fire and Emergency Services, 3rd Edition

Legal Considerations for Fire and Emergency Services, 3rd Edition
Author: J. Curtis Varone
Publisher: Fire Engineering Books
Total Pages: 728
Release: 2014-09-05
Genre: Technology & Engineering
ISBN: 1593703473

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The third edition of Legal Considerations for Fire & Emergency Services is a reader-friendly guide to the challenging legal issues that firefighters and emergency service personnel encounter. Written by J. Curtis Varone, a practicing attorney as well as an experienced firefighter, this book explores such key topics as fire department liability, search and seizure, sovereign immunity, overtime laws, collective bargaining, OSHA compliance, workers’ compensation, physical abilities testing, medical examinations, drug testing, discrimination, and sexual harassment. It is a perfect textbook for any course on fire service law as well as an indispensable desk reference for day-to-day fire department administration. Features of the new 3rd Edition: • Updated cases on several topics including residency requirements, employment discrimination, and more • Expanded treatment of hot topics such as digital imagery, social media, and electronic surveillance • Meets the latest requirements for FESHE’s Legal Aspects of the Fire Service curriculum • Many new photos and graphics to help connect cases to day-to-day issues in the fire service • Coverage of recent changes to search and seizure law, use of digital photos and social media by emergency personnel, and fire department liability


Strategies for Marketing your Fire Department Today and Beyond

Strategies for Marketing your Fire Department Today and Beyond
Author: U. S. Fire Administration
Publisher: FEMA
Total Pages: 90
Release: 2013-02-21
Genre:
ISBN:

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The purpose of this manual is to assist fire service leaders in examining the future, the role of the fire service in that future, and ways to "get there from here." It is designed to provide a fire chief, a public information officer, and other leaders in the fire service with guidance and tips on marketing a department and its services to the local customers: the citizens and organization served gy the department


Managing Risk in the Volunteer Fire Service

Managing Risk in the Volunteer Fire Service
Author: Joe Nedder
Publisher: Fire Engineering Books
Total Pages: 176
Release: 2020-06-16
Genre: Technology & Engineering
ISBN: 1593704887

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Risk management is one of the most important but frequently ignored fireground management skills. The volunteer fire service is particularly vulnerable because of a lack of understanding and training in a risk management system, why we need it, how it works, and how to use it. What are some risk reduction strategies? How do you identify risks and dangers and how they affect firefighters? How do you control those risks and limit danger to firefighters? How often have firefighters taken unnecessary risks? Firefighting is a dangerous job, but risks need to be measured against the capabilities of the responding firefighters. Do their capabilities match the immediate needs of the size-up? What about your personal capabilities? Are you truly prepared? "Joe Nedder knows risk, safety, and firefighting and brings clarity to often diametrically opposing objectives. Joe writes with clarity and insight gained from real-world experience and skin in the game. Managing Risk in the Volunteer Fire Department is a must-read for every firefighter, career or volunteer!" —Chief Bobby Halton, editorial director, Clarion Fire Rescue Group, and educational director, FDIC International "Everything you want to know about managing risk in your volunteer department is here in this new book by Joe Nedder, who dedicated his fire service career to providing better training for volunteer fire departments. He understands the specialized needs of departments big and small and tailors his teaching to encompass departments across North America." —Diane Rothschild, executive editor, Fire Engineering, and conference director, FDIC International


A Needs Assessment of the U.S. Fire Service

A Needs Assessment of the U.S. Fire Service
Author: National Fire Protection Association
Publisher:
Total Pages: 164
Release: 2002
Genre: Electronic government information
ISBN:

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Mastering the Fire Service Assessment Center, 2nd Ed

Mastering the Fire Service Assessment Center, 2nd Ed
Author: Anthony Kastros
Publisher: Fire Engineering Books
Total Pages: 498
Release: 2018-04-16
Genre: Technology & Engineering
ISBN: 1593704224

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Bridge the gap between where you are and where you want to be. Do you have the knowledge, skills, and abilities to evaluate behavior, performance, and readiness? Read Mastering the Fire Service Assessment Center to identify what you need to learn and understand how to learn it. There is no way you can read and reflect on the wisdom in these pages and not become a better person and a better firefighter. Why Read This Book? The American fire service is facing a new normal fueled by mass exodus, influx of new generations of firefighters, a lack of hands-on leadership training, sweeping changes in mission, decimated budgets, and the genetics of task-oriented, reactive forefathers. The greatest and perhaps only area that we can affect directly is hands-on, inspiring, realistic, and useful training for our aspiring and incumbent leaders. This book will help you regardless of the fire officer rank you seek. It will help you know where you need to improve, how to develop a specific personal plan to become an excellent officer, and how to do well with whatever assessment center exercises throw at you. NEW MATERIAL in this second edition: --Enjoy reading “Wisdom from the Masters” from 18 fire service luminaries. They provide invaluable insights and challenges you will face as you prepare to promote, whether for the first time as a company officer or up the chain as a chief officer. --Learn lessons from thousands of students from the past 12 years whose feedback will benefit you in this second edition. --Benefit from the many new elements in this book, including relevant articles, additional exercises, and content regarding the dimensions of leadership, management, and emergency operations. The complexities of being a fire officer in the 21st century require an undercurrent of humility while continually pursuing mastery of leading in the modern fire service. Learn how to lead the modern-day firefighter in a modern world, with modern technology, modern fire behavior, and modern sociopolitical and economic challenges. Many firefighters ask themselves if they really want to do this job, but nothing is as professionally rewarding and challenging as leading others in battle to save lives! “This book will give you the greatest probability of success in your assessment center process.” —Bobby Halton, editor-in-chief, Fire Engineering magazine


Fundamentals of Fire Fighter Skills

Fundamentals of Fire Fighter Skills
Author: David Schottke
Publisher: Jones & Bartlett Publishers
Total Pages: 1229
Release: 2014
Genre: Fire extinction
ISBN: 1449641520

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Fire Service Law

Fire Service Law
Author: Lawrence T. Bennett
Publisher: Waveland Press
Total Pages: 404
Release: 2017-01-10
Genre: Law
ISBN: 1478634715

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The frequency of lawsuits in the private and public sectors is proliferating, and the fire service is not immune. The protections afforded by Sovereign Immunity have eroded, and fire departments are rightfully being held to quality standards. They face an increasing number of responsibilities that expose them to litigation. Given his legal background and ongoing active role in the fire service, the author is in a unique position to provide expertise on how to avoid legal problems by learning from the experiences of others. The second edition of Fire Service Law continues to provide much-needed coverage of the key areas in which a firefighter or fire department is likely to encounter litigation. The fundamental legal principles presented will serve as an excellent foundation for proper decision making and protocol in a fire service organization. The real-life case studies and relevant examples taken from today’s headlines are valuable tools in the study of fire and EMS law. End-of-chapter review questions correspond to the case studies, and Expand Your Learning exercises are included for student and group assignments. Readers of this authoritative guide can stay abreast of the latest court decisions affecting fire department operations by accessing the author’s Fire, EMS, & Safety Law Newsletter website.