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| Author | : David Reed |
| Publisher | : CornerStone Leadership Inst |
| Total Pages | : 124 |
| Release | : 2004-02 |
| Genre | : Business & Economics |
| ISBN | : 9780974640327 |
Monday Morning Customer Service is a powerful story about how to develop and keep loyal customers. It is written from the perspective of a person recently promoted to director of customer service and his interaction with a successful mentor.
| Author | : David Cottrell |
| Publisher | : CornerStone Leadership Inst |
| Total Pages | : 116 |
| Release | : 2002 |
| Genre | : Business & Economics |
| ISBN | : 9780971942431 |
The best business books are brief, clear and pertinent. Monday Morning Leadership fits all of those requirements. You can read the whole book in a few minutes . . . and think about and apply what you learned for a lifetime. The format is around a man who's struggling as a manager. His operation isn't performing well. His boss isn't happy. He's not happy. He doesn't have time to be with his family or to do what he likes to do. It looks like his career has peaked . . . and his job may be in jeopardy. What to do?
| Author | : David Cottrell |
| Publisher | : Harper Collins |
| Total Pages | : 198 |
| Release | : 2009-10-27 |
| Genre | : Business & Economics |
| ISBN | : 0061965995 |
From David Cottrell, author of Monday Morning Choices and Monday Morning Mentoring, comes Monday Morning Motivation, the latest addition to his Monday Morning series. This step-by-step guide explains how to generate the positive energy found in successful organizations, providing readers with the tools to discover Synchronization, Speed, Communication, Customer Focus, and Integrity—five vital energy conductors to motivate their teams, customers, and profits.
| Author | : Stephen Coscia |
| Publisher | : CRC Press |
| Total Pages | : 143 |
| Release | : 1999-01-11 |
| Genre | : Computers |
| ISBN | : 1482280663 |
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effect
| Author | : Renée Evenson |
| Publisher | : HarperChristian + ORM |
| Total Pages | : 303 |
| Release | : 2012-09-12 |
| Genre | : Business & Economics |
| ISBN | : 0814420338 |
Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters to teach you: how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you’ll have the right words as tools at your disposal and the skills to deliver those words effectively. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you’ll not only be capable of overcoming obstacles--you’ll strengthen all facets of your customer service.
| Author | : Maura Fleming |
| Publisher | : CornerStone Leadership Inst |
| Total Pages | : 68 |
| Release | : 2009-03 |
| Genre | : Business & Economics |
| ISBN | : 9780981924212 |
| Author | : Tom Hinton |
| Publisher | : |
| Total Pages | : 292 |
| Release | : 1994 |
| Genre | : Business & Economics |
| ISBN | : 9780131896307 |
In today's competitive global environment, companies, government agencies, and nonprofit organizations can't afford not to be quality-oriented. This guide provides all the tools you need to increase profitability, satisfy the customer, and create a reputation for excellence!
| Author | : David Cottrell |
| Publisher | : Harper Collins |
| Total Pages | : 212 |
| Release | : 2009-10-13 |
| Genre | : Business & Economics |
| ISBN | : 0061844616 |
Learn to make the right decisions to achieve greater success Each of us has a different idea of success. Whether you strive for money, power, happiness, or love, your personal choices, the actions you take, and the relationships you choose to invest time and energy in, will determine whether you reach your goals. Internationally recognized leadership coach David Cottrell will show you how to make the right choices, even when they’re hard. There are character choices that define the person you will be on the road to success. Cottrell shows you how to make The No-Victim Choice to overcome roadblocks, and The Integrity Choice, to listen to your gut and do the right thing, even when it’s not the easiest thing to do. There are action choices you make to continue on your path to success. The Persistence Choice encourages you to bounce back from failure and learn lessons that will lead to your future success. The Do-Something Choice lets you to stop dreaming and start doing the things that will make you happy and successful. Finally, you make investment choices about the people you spend time with and develop relationships with. The Relationship Choice teaches you to invest your time in other successful people in order to contribute to your own future success. Learn to make all these choices and many more in Monday Morning Choices, and find yourself on the fast track to success!
| Author | : David E. Reed |
| Publisher | : |
| Total Pages | : 116 |
| Release | : 2007-07 |
| Genre | : Business & Economics |
| ISBN | : 9780978813796 |
| Author | : Bernard Smalls |
| Publisher | : Lulu.com |
| Total Pages | : 87 |
| Release | : 2004-12-24 |
| Genre | : Business & Economics |
| ISBN | : 0557413133 |
Internationally acclaimed business experts Dr. Ken Blanchard, Dottie Walters and Peter J. Daniels have all personally endorsed Bernard's flagship book entitled; "The Gospel of Customer Service." The Gospel of Customer Service is a parable based on spiritual principles and the true story of the author's experience in customer service training. The creative plot presents an excellent automobile dealership that trains its people in principles of service that Bernard Smalls calls spiritual pragmatism. You are sure to enjoy this parable and grow in your attitude towards service. You are guaranteed to be inspired, engaged, entertained and enlightened that the true key to wealth and greatness is excellent service.
