Microsoft Sourcebook for the Help Desk
| Author | : |
| Publisher | : |
| Total Pages | : 384 |
| Release | : 1987 |
| Genre | : |
| ISBN | : |
Download Microsoft Sourcebook for the Help Desk Book in PDF, ePub and Kindle
Microsoft Sourcebook For The Help Desk PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Microsoft Sourcebook For The Help Desk PDF full book. Access full book title Microsoft Sourcebook For The Help Desk.
Microsoft Sourcebook for the Help Desk
| Author | : Microsoft Corporation |
| Publisher | : |
| Total Pages | : 502 |
| Release | : 1997 |
| Genre | : Computers |
| ISBN | : |
Download Microsoft Sourcebook for the Help Desk Book in PDF, ePub and Kindle
reference includes a complete update of all topics covered in the first edition, plus plenty of information on important new topics including migration, Intranet and Internet strategies, and help desk strategies in multi-vendor environments. The CD contains templates, checklists, and customizable ""maps"" of decision-making criteria.
Microsoft Sourcebook for the Help Desk
| Author | : |
| Publisher | : |
| Total Pages | : 384 |
| Release | : 1995 |
| Genre | : |
| ISBN | : 9781556159275 |
Download Microsoft Sourcebook for the Help Desk Book in PDF, ePub and Kindle
Microsoft Sourcebook for the Help Desk
| Author | : Microsoft Corporation |
| Publisher | : |
| Total Pages | : 412 |
| Release | : 1995 |
| Genre | : Business & Economics |
| ISBN | : |
Download Microsoft Sourcebook for the Help Desk Book in PDF, ePub and Kindle
The Microsoft Sourcebook for the Help Desk is a compilation of best help desk practices from Microsoft, designed for help support professionals who need to deliver quality technical support to end users. It contains information about a wide variety of support-related topics. The CD contains templates, checklists, and lists of decision-making criteria that users can customize.
Sourcebook for the Help Desk
| Author | : Microsoft |
| Publisher | : |
| Total Pages | : 384 |
| Release | : 1995 |
| Genre | : |
| ISBN | : 9781556159275 |
Download Sourcebook for the Help Desk Book in PDF, ePub and Kindle
Computer Sourcebook
| Author | : Alfred Glossbrenner |
| Publisher | : Random House Puzzles & Games |
| Total Pages | : 852 |
| Release | : 1996-12-30 |
| Genre | : Computers |
| ISBN | : 9780679771487 |
Download Computer Sourcebook Book in PDF, ePub and Kindle
Computer Sourcebook is the perfect resource for anyone who wants maximum efficiency from their time and computer. It covers hardware, software and support; training and seminars; online and print publications; and much more.
A Guide to Customer Service Skills for the Help Desk Professional
| Author | : Donna Knapp |
| Publisher | : |
| Total Pages | : 314 |
| Release | : 1999 |
| Genre | : Business & Economics |
| ISBN | : |
Download A Guide to Customer Service Skills for the Help Desk Professional Book in PDF, ePub and Kindle
This book is designed to provide individuals interested in the field of technical customer support a guide to the "soft skills" and the "self-management skills" needed to deliver excellent customer support at the help desk. It provides the reader with a better understanding of what a career in customer support would entail with strong real-world computer support examples, case studies, and exercises. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager.
Microsoft? Internet Information Server 4.0 Sourcebook
| Author | : Michele Petrovsky |
| Publisher | : |
| Total Pages | : 680 |
| Release | : 1998 |
| Genre | : Computers |
| ISBN | : |
Download Microsoft? Internet Information Server 4.0 Sourcebook Book in PDF, ePub and Kindle
This book provides a complete plan for setting up an Internet and intranet server using Microsoft's Internet Information Server. The bonus to ISS is that its free with Windows NT, and has a lot of added features that Webmasters want.
A Guide to Help Desk Concepts
| Author | : Donna Knapp |
| Publisher | : |
| Total Pages | : 276 |
| Release | : 1999 |
| Genre | : Business & Economics |
| ISBN | : |
Download A Guide to Help Desk Concepts Book in PDF, ePub and Kindle
Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
A Guide to Computer User Support for Help Desk & Support Specialists
| Author | : Fred Beisse |
| Publisher | : |
| Total Pages | : 488 |
| Release | : 2001 |
| Genre | : Computers |
| ISBN | : |
Download A Guide to Computer User Support for Help Desk & Support Specialists Book in PDF, ePub and Kindle
This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of industry advisors, this titles emphasizes problem-solving and communication skills in addition to technical coverage. Using creative Hands-On exercises and Case Projects, users apply their knowledge and develop their ideas and skills, both individually and in teams, to help prepare them for today's team-oriented work environment.
