Measuring Service Contract Performance PDF Download
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Author | : Andrew P. Hunter |
Publisher | : Rowman & Littlefield |
Total Pages | : 72 |
Release | : 2021-04-15 |
Genre | : Political Science |
ISBN | : 1538140268 |
Download Measuring Service Contract Performance Book in PDF, ePub and Kindle
Researching and manufacturing fighters, ships, and tanks are only part of the picture for defense contracts. Contracting for services accounts for over 41 percent of DoD contract obligations in 2018. Services include maintaining equipment, moving people and things, creating software, providing server space, and construction. Service contracting is challenging as services can be difficult to define and measure. But services are increasingly central to the U.S. economy. The Department of Defense seeks to attract new firms that will increase its speed and agility—many of these firms are service providers, e.g., data analytics or cloud computing. CSIS looked at a million contracts to evaluate how three factors influence performance: 1.service complexity 2.contract-management capacity 3.vendor’s history working with a DoD contracting office The existing data fails to explain large differences in contract office performance. More DoD transparency about contracting office capacity could help make a case for further investments. The report also found that when vendors and contracting offices have a longer history, they tend to have better results. That means DoD needs to think not only about recruiting new partners, but also about helping them succeed.
Author | : United States. Department of the Interior. Office of Acquisition and Property Management |
Publisher | : |
Total Pages | : 28 |
Release | : 1998 |
Genre | : Contracting out |
ISBN | : |
Download Guide to Performance-based Service Contracting Book in PDF, ePub and Kindle
Author | : James P. Waltz |
Publisher | : The Fairmont Press, Inc. |
Total Pages | : 347 |
Release | : 2003 |
Genre | : Law |
ISBN | : 0881734519 |
Download Management, Measurement & Verification of Performance Contracting Book in PDF, ePub and Kindle
Annotation. Written by a leading expert in the field of measurement and verification, this book provides a truly authoritative resource on the skill and art of managing and monitoring performance contracted energy projects. Following a brief review of the fundamental concepts of performance contracting, the author guides the reader through every aspect of actually implementing a successful performance contract. You'll find out what can lead a project to go wrong, as well as how to monitor and verify a project's true performance all along the way. Numerous case studies and specific project examples are used to clearly illustrate the concepts presented. Comprehensive in scope, and drawn from the author's years of practical experience in the field, this book is essential reading for anyone who is either already involved with or considering use of performance contracting.
Author | : R. Marshall Engelbeck |
Publisher | : |
Total Pages | : 36 |
Release | : 2004 |
Genre | : |
ISBN | : |
Download Using Metrics to Manage Contractor Performance Book in PDF, ePub and Kindle
Acquisition transformation has brought numerous changes to the way the Department of Defense (DoD) purchases goods and services, as well as to the way it manages the contractor?s performance after contract award. One of the most significant changes has been the emphasis on the use of commercial goods and services coupled with the use of performance-based contracts to satisfy mission-critical needs. As the performance of contractors has become more critical to the mission, there has been a significant reduction in the number of acquisition personnel available to perform what traditionally has been referred to as contract administration tasks. In addition, with the increase in the amount of services contracts, there has been a change in the skills needed to manage contracts after award. Contract administration is currently undergoing a paradigm shift because of changes to what the DoD buys and to how purchases are being made. The move to minimize the importance of detailed specifications and to rely on commercial processes requires more management than administrative skills. The bottom line is that new methods and skills must be explored and developed to more effectively perform what traditionally has been referred to as?contract administration.? This study, which addresses contracts at the micro level, concludes the Government Performance and Results Act (GPRA) of 1993 represents a viable framework by which contracts should be structured, as well as managed. The Act requires managers in the Executive Branch to develop strategic plans and use performance indicators to measure output and to evaluate the outcome of the contract, as well as the contractor?s performance. The study also recommends Kaplan and Norton's Balanced Scorecard method of performance measurement, together with Contractor Performance Information (Past Performance Reporting) requirements, can be adapted to the management of contracts. Past Performance reporting and tracking requirements define?in general terms?the buyer?s perspective of what is expected from the contractor. The Balanced Scorecard methodology enables managers to then identify the critical success factors and critical measures for each expatiation. Both parties will benefit by jointly managing these indicators concurrently throughout the life of the contract, rather than reacting to after-the-fact reporting. The goal of such requirements is to add joint accountability for results to the buyer-seller relationship.
Author | : National Research Council |
Publisher | : National Academies Press |
Total Pages | : 52 |
Release | : 2005-08-01 |
Genre | : Transportation |
ISBN | : 0309181763 |
Download Measuring Performance and Benchmarking Project Management at the Department of Energy Book in PDF, ePub and Kindle
In 1997, Congress, in the conference report, H.R. 105-271, to the FY1998 Energy and Water Development Appropriation Bill, directed the National Research Council (NRC) to carry out a series of assessments of project management at the Department of Energy (DOE). The final report in that series noted that DOE lacked an objective set of measures for assessing project management quality. The department set up a committee to develop performance measures and benchmarking procedures and asked the NRC for assistance in this effort. This report presents information and guidance for use as a first step toward development of a viable methodology to suit DOE's needs. It provides a number of possible performance measures, an analysis of the benchmarking process, and a description ways to implement the measures and benchmarking process.
Author | : Philippe Marin |
Publisher | : IWA Publishing |
Total Pages | : 186 |
Release | : 2018-02-15 |
Genre | : Science |
ISBN | : 1780405952 |
Download Performance-Based Contracts (PBC) for Improving Utilities Efficiency Book in PDF, ePub and Kindle
Scientific and Technical Report No. 24 Performance-Based Contracts (PBC) for Improving Utilities Efficiency: Experiences and Perspectives is a compendium of articles written by members of the PBC taskforce. It focuses on new approaches without delegated management to private operator i.e. service contracts, consulting contracts, Alliance approach, public-public partnership. It also mentions new design and generation of more traditional PPPs, (MC, lease, concession), where a larger proportion of performance-based design is being applied. List of Contents: Performance Based Contracts – Setting the scene; PBC and Results Based Financing: the inverse approach; PBC and Energy Efficiency; Internal Performance Contracts: A Case of the National Water and Sewerage Corporation in Uganda; Performance-Based Service Contracts in Navi Mumbai; Financial Comparison of PBCs and Conventional Approach; Tegucigalpa PBC Case Study; Performance Based Contracts – Key Design Issues; NRW Reduction Optimization Framework; How to improve water services performance? Performance Based Contracts (PBC) and Regulatory issues; Peer-to-Peer Partnerships Operational for sustainable water services; Performance Based Contracts in Malawi: Teamwork Works; Performance based affermage contracts; Performance based Contracts, The Aroona Integrated Alliance Experience; Experience from Eastern Europe; NRW Performance Contract – Kingdom of Bahrain; The way forward and perspectives/trends
Author | : |
Publisher | : |
Total Pages | : 100 |
Release | : 1980 |
Genre | : Government purchasing |
ISBN | : |
Download A Guide for Writing and Administering Performance Statements of Work for Service Contracts Book in PDF, ePub and Kindle
Author | : United States. Congress. House. Committee on Armed Services. Panel on Defense Acquisition Reform |
Publisher | : |
Total Pages | : 104 |
Release | : 2010 |
Genre | : History |
ISBN | : |
Download Measuring Value and Risk in Services Contracts Book in PDF, ePub and Kindle
Author | : Zhijian Cui |
Publisher | : |
Total Pages | : 0 |
Release | : 2012 |
Genre | : |
ISBN | : |
Download Vendor Selection, Contract Efficiency, and Performance Measurement in Service Outsourcing Book in PDF, ePub and Kindle
This study compares the efficacy of some commonly observed vendor selection and contracting mechanisms with respect to two key challenges in service outsourcing: vendor selection and contract efficiency. We show that competitive bidding yields good selection but contract inefficiency (positive information rent paid by the client); in this process, the winning vendor's bid constitutes the terms of the contract between client and vendor. We then show that if instead the client establishes the contract terms then the "menu" it designs yields contract efficiency but poor selection. In one particular case - namely, when the client establishes the contract terms and may work with a previously nonselected vendor if the first vendor reneges - it is possible to attain good selection and contract efficiency. We also highlight the implications of performance-based contracts in services.
Author | : Gavin Drewry |
Publisher | : IOS Press |
Total Pages | : 200 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 9781586034962 |
Download Contracts, Performance Measurements, and Accountability in the Public Sector Book in PDF, ePub and Kindle
This book addresses issues to do with public accountability, audit and performance measurement that are both highly topical and of crucial importance to the theory and practice of public administration in an era of contractualized public management. The literature on public sector contracting - covering both 'hard' agreements (ones that are legally enforceable) and 'soft' agreements (enforced by negotiation and mutual trust) - has been growing for some time and the present book adds a primarily European perspective on contracting, performance-based management and accountability. One important aspect of this study is its recognition that those responsible for monitoring public services, and holding them to account, have had - to an increasing extent - to reconcile tensions between, on the one hand, the need for strong oversight and, on the other, the encouragement of innovation and risk in an increasingly competitive and entrepreneurial public service culture. Following an introductory overview by the three editors the book is in three parts.The first part deals with the theory and practice of performance measurement and evaluation; the second part provides a series of specific case studies of audit and accountability in a variety of countries and contexts; the third part offers some wider, cross-cutting perspectives. Based on the work of the EGPA permanent study group on the history of contractualization, Contracts, Performance Measurement and Accountability in the Public Sector draws upon the wide expertise and research interests of academics and practitioners from the United Kingdom, Denmark, Switzerland, Belgium, Sweden and the USA.