Measuring Business Excellence PDF Download
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Author | : Gopal K. Kanji |
Publisher | : Routledge |
Total Pages | : 280 |
Release | : 2012-10-12 |
Genre | : Business & Economics |
ISBN | : 1134514816 |
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Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
Author | : |
Publisher | : |
Total Pages | : 92 |
Release | : 2009 |
Genre | : Benchmarking (Management) |
ISBN | : |
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Author | : Daniela Carlucci |
Publisher | : |
Total Pages | : 84 |
Release | : 2010 |
Genre | : Intellectual capital |
ISBN | : 9780857247339 |
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Author | : Yasar Jarra |
Publisher | : |
Total Pages | : 92 |
Release | : 2007 |
Genre | : Management information systems |
ISBN | : 9781846637360 |
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Author | : Giovanni Schiuma |
Publisher | : Cambridge University Press |
Total Pages | : 313 |
Release | : 2011-05-19 |
Genre | : Business & Economics |
ISBN | : 1139496654 |
Download The Value of Arts for Business Book in PDF, ePub and Kindle
The traditional view of the relationship between business and the arts is very much a one-way affair: organisations may endorse, fund or publicise the arts but the arts have nothing to offer from a business perspective. The Value of Arts for Business challenges this view by showing how the arts, in the form of Arts-based Initiatives (ABIs), can be used to enhance value-creation capacity and boost business performance. The book introduces and explains three models that show how organisations can successfully implement and manage ABIs. Firstly, the Arts Value Matrix enables managers to see how organisational value-drivers are affected by ABIs. Secondly, the Arts Benefits Constellation shows how to assess the benefits of using ABIs. Finally, the Arts Value Map shows how ABIs can be integrated and aligned with organisational strategy and operations. These models lay the foundations for a new research area exploring the links between arts and business.
Author | : Jacob Eskildsen |
Publisher | : |
Total Pages | : 105 |
Release | : 2015 |
Genre | : Electronic books |
ISBN | : 9781785600890 |
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Contributions to this e-book examine this process from both end-to-end and closed loop perspectives. The objective is to explore and establish enterprise systems that provide feedback and foresight aimed at one-time improvements or that may contribute to a spiral of both incremental and radical improvement in one or more of the triple bottom line performance and impact domains. As such the contributions to this e-book identify various strategies and enablers of triple bottom line performance and impacts with perspectives that range from sweeping to supply chain to organizational to methods lev.
Author | : |
Publisher | : |
Total Pages | : 105 |
Release | : 2015 |
Genre | : Electronic books |
ISBN | : 9781785600883 |
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Author | : C. Hakes |
Publisher | : Springer |
Total Pages | : 0 |
Release | : 1995-03-03 |
Genre | : Science |
ISBN | : 9780412638909 |
Download Corporate Self Assessment Handbook:For Measuring Business Excellence Book in PDF, ePub and Kindle
US and European quality awards both contain business effectiveness measures that assess the success of organizations against financial and non-financial attributes. This text addresses the rapidly growing need for assistance to organizations in their self-application of the measures.
Author | : |
Publisher | : |
Total Pages | : 127 |
Release | : 2010 |
Genre | : Management |
ISBN | : |
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Author | : M. Zairi |
Publisher | : Springer Science & Business Media |
Total Pages | : 322 |
Release | : 2012-12-06 |
Genre | : Business & Economics |
ISBN | : 9401113025 |
Download Measuring Performance for Business Results Book in PDF, ePub and Kindle
Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for performance measurement to treating them as one among a broader set of potential financial measures. Changes in cost structures and the manufacturing and competi tive environment have been responsible for the change of emphasis. In today's worldwide competitive environment companies are compet ing in terms of product quality, delivery, reliability, after-sales service and customer satisfaction. None of these variables are measured by traditional financial measures, despite the fact that they represent the major goals of world-class manufacturing companies. By focusing mainly on financial variables there is a danger that the performance reporting system will motivate managers to focus exclusively on cost reduction and short-term profitability and ignore many of the critical factors that determine long-term business success. The key to success, in today's global economy, is total customer satisfaction. To achieve this, companies must develop performance measures that drive employees to control processes that satisfy customer expectations. In particular, performance measures should provide process-level information that motivates employees to achieve the responsiveness and flexibility that companies require to compete on a global basis. Responsiveness is achieved by building relationships that lead to satisfied customers, suppliers and employees. Flexibility is achieved by reducing output variation in proceSfes; for example, the reduction of lead times and delays are both necessary for sustained competitive excellence and long-term profitability.