Making Process Improvement Work For Service Organizations PDF Download
Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Making Process Improvement Work For Service Organizations PDF full book. Access full book title Making Process Improvement Work For Service Organizations.
Author | : Neil Potter |
Publisher | : Addison-Wesley |
Total Pages | : 177 |
Release | : 2012-05-01 |
Genre | : Computers |
ISBN | : 0132929589 |
Download Making Process Improvement Work for Service Organizations Book in PDF, ePub and Kindle
Process improvement too often reflects a significant disconnect between theory and practice. Making Process Improvement Work for Service Organizations bridges the gap–offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Managers and practitioners will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges. With examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process. You will learn how to Scope and develop an improvement plan Identify and prioritize risks and mitigate anticipated difficulties Derive metrics that accurately measure progress toward business goals Sell your improvement program in house Initially target practitioners and teams most open to new approaches and techniques Stay focused on goals and problems Align the actions of managers and practitioners Delay major policy documents and edicts until solutions have been practiced and tested Use existing resources to speed deployment Incorporate improvement models, such as SEI CMMISM for Services, into your improvement program For those managers who are tired of chronic problems during service creation and delivery, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.
Author | : Neil S. Potter |
Publisher | : |
Total Pages | : 141 |
Release | : 2012 |
Genre | : Computer networks |
ISBN | : 9780132929592 |
Download Making Process Improvement Work for Service Organizations Book in PDF, ePub and Kindle
Author | : |
Publisher | : Addison-Wesley Professional |
Total Pages | : 165 |
Release | : 2012 |
Genre | : |
ISBN | : 0132929600 |
Download Making Process Improvement Work for Service Organizations: A Concise Action Guide Book in PDF, ePub and Kindle
Author | : James R. Persse, PhD |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 353 |
Release | : 2006-09-14 |
Genre | : Computers |
ISBN | : 0596553846 |
Download Process Improvement Essentials Book in PDF, ePub and Kindle
Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of 'quality management' is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Maturity Model Integration from the Software Engineering Institute; and Six Sigma, a methodology for improvement shaped by companies such as Motorola, Honeywell, and General Electric. These recognized and proven quality programs are rising in popularity as more technology managers are looking for ways to help remove degrees of risk and uncertainty from their business equations, and to introduce methods of predictability that better ensure success. Process Improvement Essentials combines the foundation needed to understand process improvement theory with the best practices to help individuals implement process improvement initiatives in their organization. The three leading programs: ISO 9001:2000, CMMI, and Six Sigma--amidst the buzz and hype--tend to get lumped together under a common label. This book delivers a combined guide to all three programs, compares their applicability, and then sets the foundation for further exploration. It's a one-stop-shop designed to give you a working orientation to what the field is all about.
Author | : Harvard Business Review |
Publisher | : Harvard Business Press |
Total Pages | : 144 |
Release | : 2018-12-18 |
Genre | : Business & Economics |
ISBN | : 1633696944 |
Download HBR Guide to Thinking Strategically (HBR Guide Series) Book in PDF, ePub and Kindle
Bring strategy into your daily work. It's your responsibility as a manager to ensure that your work--and the work of your team--aligns with the overarching objectives of your organization. But when you're faced with competing projects and limited time, it's difficult to keep strategy front of mind. How do you keep your eye on the long term amid a sea of short-term demands? The HBR Guide to Thinking Strategically provides practical advice and tips to help you see the big-picture perspective in every aspect of your daily work, from making decisions to setting team priorities to attacking your own to-do list. You'll learn how to: Understand your organization's strategy Align your team around key objectives Focus on the priorities that matter most Spot trends in your company and in your industry Consider future outcomes when making decisions Manage trade-offs Embrace a leadership mindset
Author | : Joyce Ann Miller |
Publisher | : Oxford University Press |
Total Pages | : 256 |
Release | : 2011-07-01 |
Genre | : Social Science |
ISBN | : 0197607985 |
Download Improving Performance in Service Organizations Book in PDF, ePub and Kindle
Improving Performance in Service Organizations guides professionals through the application of lean concepts and methods in the service sector. Agencies can use this innovative approach to analyze operations and determine ways to eliminate activities that are wasteful and add no value to the services delivered. Service organizations that undergo a lean transformation optimize the use of time and money associated with operations and ensure that scarce resources are allocated to the activities that produce the greatest value for clients served. Using a lean lens within the context of the organization's goals and mission taps into the latent energy and innovative ideas of personnel and releases resources trapped in a vicious cycle of wasted work efforts. By applying the lean concepts, methods, and tools introduced in this book and creating a culture of continuous improvement, service organizations can increase effectiveness and improve accountability for the funding they receive. This book is also well suited for academic courses in quality improvement/business operations management in business and/or social service programs.
Author | : Institute of Medicine |
Publisher | : National Academies Press |
Total Pages | : 226 |
Release | : 2015-08-24 |
Genre | : Medical |
ISBN | : 0309339227 |
Download Transforming Health Care Scheduling and Access Book in PDF, ePub and Kindle
According to Transforming Health Care Scheduling and Access, long waits for treatment are a function of the disjointed manner in which most health systems have evolved to accommodate the needs and the desires of doctors and administrators, rather than those of patients. The result is a health care system that deploys its most valuable resource-highly trained personnel-inefficiently, leading to an unnecessary imbalance between the demand for appointments and the supply of open appointments. This study makes the case that by using the techniques of systems engineering, new approaches to management, and increased patient and family involvement, the current health care system can move forward to one with greater focus on the preferences of patients to provide convenient, efficient, and excellent health care without the need for costly investment. Transforming Health Care Scheduling and Access identifies best practices for making significant improvements in access and system-level change. This report makes recommendations for principles and practices to improve access by promoting efficient scheduling. This study will be a valuable resource for practitioners to progress toward a more patient-focused "How can we help you today?" culture.
Author | : Neil Potter |
Publisher | : Addison-Wesley |
Total Pages | : 185 |
Release | : 2002-03-22 |
Genre | : Computers |
ISBN | : 0132929562 |
Download Making Process Improvement Work Book in PDF, ePub and Kindle
Software process improvement too often reflects a significant disconnect between theory and practice. This book bridges the gap—offering a straightforward, systematic approach to planning, implementing, and monitoring a process improvement program. Project managers will appreciate the book’s concise presentation style and will be able to apply its practical ideas immediately to real-life challenges. With examples based on the authors’ own extensive experience, this book shows how to define goals that directly address the needs of your organization, use improvement models appropriately, and devise a pragmatic action plan. In addition, it reveals valuable strategies for deploying organizational change, and delineates essential metrics for tracking your progress. Appendices provide examples of an action plan, a risk management plan, and a mini-assessment process. You will learn how to: · Scope and develop an improvement plan · Identify and prioritize risks and mitigate anticipated difficulties · Derive metrics that accurately measure progress toward business goals · Sell your improvement program in-house · Initially target practitioners and projects most-open to new approaches and techniques · Stay focused on goals and problems · Align the actions of managers and practitioners · Delay major policy documents and edicts until solutions have been practiced and tested · Use existing resources to speed deployment · Incorporate improvement models, such as SEI CMM® and CMMISM, into your improvement program For those managers who are tired of chronic project difficulties, constant new improvement schemes, and a lack of real progress, this easily digestible volume provides the real-world wisdom you need to realize positive change in your organization.
Author | : Robert E. Hamm, Jr. |
Publisher | : Momentum Press |
Total Pages | : 106 |
Release | : 2015-11-13 |
Genre | : Technology & Engineering |
ISBN | : 1606508083 |
Download Continuous Process Improvement in Organizations Large and Small Book in PDF, ePub and Kindle
Our world changes faster today than at any time in the history of mankind. Organizations, like living breathing organisms, must learn to adapt to changes in the environment in which each operates. It is generally held today, by those who study organizations, that those who fail to adapt to seemingly unending change are certainly doomed but those able to adapt to constant change tend to thrive. The purpose of this book is to describe the leadership required to successfully implement continuous process improvement in organizations. The author begins the journey with a discussion of organizational culture as he sets out to describe how leaders develop a culture where continuous improvement can thrive. The challenges of organizational change faced by all leaders who strive to take advantage of the benefits of continuous process improvement is discussed, as well as what leaders must do to make change stick. The goal is to provide a description of the leadership necessary to make continuous process improvement a reality in any organization.
Author | : Tristan Boutros |
Publisher | : McGraw Hill Professional |
Total Pages | : 413 |
Release | : 2013-10-15 |
Genre | : Business & Economics |
ISBN | : 0071817662 |
Download The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance Book in PDF, ePub and Kindle
Today's business environment demands faster responses, better service, and increased agility. The Process Improvement Handbook reveals how to design effective process improvement structures, organizations, and cultures to meet those needs. Focusing on specific process improvement knowledge areas, this practical work establishes the foundation required to create, maintain, and measure processes while equipping practitioners with the necessary skills to deliver consistent, successful outcomes. This definitive resource introduces a body of knowledge for anyone looking to improve their operating environment. The result is process self-sufficiency, extensibility, sustainability, higher quality, and overall speed that increases competitive advantage. The principles explained in this book encapsulate everything needed to be more "process mature," and to enable process excellence from start to finish.