Making Customer Satisfaction Happen PDF Download
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Author | : Roderick M. McNealy |
Publisher | : |
Total Pages | : 192 |
Release | : 1994 |
Genre | : Consumer satisfaction |
ISBN | : |
Download Making Customer Satisfaction Happen Book in PDF, ePub and Kindle
Making Customer Satisfaction Happen provides a customer focus for your company's Total Quality process. Drawing on actual case studies of 'world-class' customer satisfaction organizations, Rod McNealy clearly illustrates the power of customer satisfaction as a strategic weapon for any business. Significantly, this book provides both an easily understandable and implementable approach to meeting and exceeding your customers' needs and expectations. Making Customer Satisfaction Happen is targeted at a broad audience of managers in any type of organization - large or small, public or private, operating for profit or non-profit. This is a 'hands-on', action-oriented, instructive guide to achieving customer satisfaction. It offers a proven approach for meeting and exceeding customers' needs and expectations to the point of 'delighting' them.
Author | : R.M. McNealy |
Publisher | : Springer Science & Business Media |
Total Pages | : 218 |
Release | : 1994-09-30 |
Genre | : Technology & Engineering |
ISBN | : 9780412589201 |
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This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.
Author | : Neville Lake |
Publisher | : Allen & Unwin |
Total Pages | : 132 |
Release | : 2001 |
Genre | : Business & Economics |
ISBN | : 9781875889518 |
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A simple and effective guide to achieving customer satisfaction while reducing your costs.
Author | : Jones Staff |
Publisher | : |
Total Pages | : |
Release | : 1995-01-01 |
Genre | : |
ISBN | : 9780000956064 |
Download Why Satisfied Customers Defect Book in PDF, ePub and Kindle
Author | : Jeffrey H. Gitomer |
Publisher | : Bard Press (TX) |
Total Pages | : 330 |
Release | : 1998 |
Genre | : Business & Economics |
ISBN | : |
Download Customer Satisfaction is Worthless, Customer Loyalty is Priceless Book in PDF, ePub and Kindle
A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world techniques, helpful checklists, inspiring stories, and thought-provoking self-tests.
Author | : Robert Dransfield |
Publisher | : Heinemann |
Total Pages | : 786 |
Release | : 2004 |
Genre | : Business & Economics |
ISBN | : 9780435285333 |
Download Business for Foundation Degrees and Higher Awards Book in PDF, ePub and Kindle
Business for Foundation Degrees and Higher Awards gives students the underpinning knowledge they need to succeed in one volume. A core textbook covering the first two years of a degree programme written for the Foundation Degree and the Higher National Diploma.
Author | : Nigel Hill |
Publisher | : The Leadership Factor |
Total Pages | : 322 |
Release | : 2007 |
Genre | : Consumer satisfaction |
ISBN | : 0955416116 |
Download Customer Satisfaction Book in PDF, ePub and Kindle
This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.
Author | : Michael Levy |
Publisher | : McGraw-Hill/Irwin |
Total Pages | : 936 |
Release | : 2001 |
Genre | : Business & Economics |
ISBN | : 9780072315776 |
Download Retailing Management Book in PDF, ePub and Kindle
Retailing has become a high-tech, global industry. "Retailing Management "covers the latest developments in information technology for retailers. It also covers current trends and practices in international retailing. An interactive website offers additional resources for the reader.
Author | : Keith Alexander |
Publisher | : Routledge |
Total Pages | : 180 |
Release | : 2013-04-15 |
Genre | : Architecture |
ISBN | : 1135819084 |
Download Facilities Management Book in PDF, ePub and Kindle
This text provides an overview of the interdisciplinary nature of facilities management. It discusses the framework within which facilites managers should operate and the key requirements of their task.
Author | : Tom Reilly |
Publisher | : McGraw-Hill/Contemporary |
Total Pages | : 164 |
Release | : 1996 |
Genre | : Business & Economics |
ISBN | : |
Download Value-added Customer Service Book in PDF, ePub and Kindle
Goes beyond the sale to explore what an organization must do to build and maintain a solid client base.