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| Author | : Tracey Stanley |
| Publisher | : |
| Total Pages | : 190 |
| Release | : 2009 |
| Genre | : Academic libraries |
| ISBN | : 9781594078392 |
| Author | : Peter Brophy |
| Publisher | : Facet Publishing |
| Total Pages | : 267 |
| Release | : 2006 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1856045935 |
Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.
| Author | : Wendy Evans |
| Publisher | : Elsevier |
| Total Pages | : 473 |
| Release | : 2011-04-30 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1780632630 |
This book reviews both the historical and future roles that public, private, academic and special libraries have in supporting and shaping society at local, regional, national and international levels. Globalisation, economic turmoil, political and ethnic tensions, rapid technology development, global warming and other key environmental factors are all combining in myriad and complex ways to affect everyone, both individually and collectively. Fundamental questions are being asked about the future of society and the bedrock organisations that underpin it. Libraries and Society considers the key aspects of library provision and the major challenges that libraries – however defined, managed, developed and provided – now face, and will continue to face in the future. It also focuses on the emerging chapter in cultural, economic and social history and the library’s role in serving diverse communities within this new era. Looks at all types of library in a period of major and discontinuous change, tackling the fundamental questions of the future of libraries in the context of major societal, political and environmental issues Poses important questions for the profession and policy development Fills a major gap in literature (recent discourse and debate on the future of democracy, for example, the library is rarely included)
| Author | : John Crawford |
| Publisher | : Routledge |
| Total Pages | : 133 |
| Release | : 2003-09-02 |
| Genre | : Reference |
| ISBN | : 1135476578 |
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
| Author | : David Streatfield |
| Publisher | : Facet Publishing |
| Total Pages | : 289 |
| Release | : 2012-12-23 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1856048128 |
Assessing impact is increasingly critical to the survival of services: managers now require comprehensive information about effectiveness, especially in relation to users. Outlining a rigorously tested approach to library evaluation and offering practical tools and highly relevant examples, this book enables LIS managers to get to grips with the slippery concept of service impact and to address their own impact questions in their planning. The 2nd edition is fully updated to include international approaches to qualitative library evaluation, new international research, and current debates on the evolving nature of evaluation, as well as reflections on the importance of involving stakeholders and of evaluation to guide advocacy. Key topics include: • The demand for evidence • Getting to grips with impact • The research base of this work • Putting the impact into planning • Getting things clear: objectives • Success criteria and impact indicators: how you know you are making a difference • Making things happen: activities and process indicators • Thinking about evidence • Gathering and interpreting evidence • Taking stock, setting targets and development planning • Doing national or international evaluation • Where do we go from here? Readership: Practising library and information service managers and policy makers in the field. LIS policy shapers and managers in public, education (schools, further and higher education), health and special libraries and information services working in any country or internationally and people engaged in professional education in the field such as lecturers or students.
| Author | : Christine Abbott |
| Publisher | : London : Aslib |
| Total Pages | : 72 |
| Release | : 1994 |
| Genre | : Information services |
| ISBN | : |
This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.
| Author | : |
| Publisher | : |
| Total Pages | : |
| Release | : 1995 |
| Genre | : Libraries |
| ISBN | : 9780950047997 |
| Author | : Leo Appleton |
| Publisher | : Chandos Publishing |
| Total Pages | : 164 |
| Release | : 2017-07-27 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 0081002556 |
Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)
| Author | : Hazel M. Woodward |
| Publisher | : Facet Publishing |
| Total Pages | : 225 |
| Release | : 2010 |
| Genre | : Computers |
| ISBN | : 185604680X |
If the vision for the future of digital information is order, ease of access, discoverable resources and sustainable business models, how might this be achieved? In an information environment shaped by an ever growing and persistent demand for more and more digital content from every direction, it has become increasingly important that publishers, libraries and information professionals understand the challenges and opportunities of the Google environment. This book addresses these issues and carves out a strategy for the future of digital information. Put together by an international, cross-sectoral team of contributors, each authored chapter provides a snapshot of where we are now and considers how the barriers to success might be overcome and what the digital information environment might look like if these issues are - or indeed are not - addressed. They include: digital information: an overview of the landscape scholarly communications: the view from the library scholarly communications: the publisher's view e-books and scholarly communication futures digitizing the past: next steps for public sector digitization resource discovery who owns the content in the digital environment? Readership: This book is essential reading for all library and information professionals as well as for researchers and library students. The book will also be of interest to publishers wishing to reconcile their own digital strategies with those of both information consumers and providers.
| Author | : Selena Killick |
| Publisher | : Facet Publishing |
| Total Pages | : 192 |
| Release | : 2019-07-16 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 1783302208 |
Effective library assessment is crucial for a successful academic library. But what do we mean by library assessment and how can it be used to improve the library service? This new book provides a practical guide for library administrators, managers and practitioners on how to make effective use of existing sources of information for assessment activities with the aim of improving academic library services. Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic Library. The book takes common sources of data that academic libraries will already be collecting, and presents simple qualitative and quantitative techniques that can be used to evaluate and assess their services, both in detail and overall. The different assessment methods are presented from a practical perspective with a theoretical grounding, and include practical case studies to illustrate how the methodologies have successfully been applied. - The book includes coverage of: - The theoretical framework for assessment, its purpose and the tools and techniques used - Institutional, national and international student surveys and how they can be used to improve library service - The history and development of standardised library surveys (eg LibQUAL+®), how they have been used and their impact - The benefits of In house library surveys and case studies of where they gave been used - Library statistics, including standardised statistics sets and key performance indicators - Qualitative feedback in the library - Emerging techniques including UX - Taking a holistic approach to library assessment through advocacy and strategic planning This book will be essential reading for library and information service managers, administrators, assessment practitioners, educators and policy shapers. It will also be useful for students and researchers interested in library assessment.
