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| Author | : The Stationery Office |
| Publisher | : Stationery Office Books (TSO) |
| Total Pages | : 0 |
| Release | : 2019 |
| Genre | : IT-infrastruktur |
| ISBN | : 9780113316076 |
Download ITIL Foundation, ITIL Book in PDF, ePub and Kindle
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
| Author | : Claire Agutter |
| Publisher | : IT Governance Ltd |
| Total Pages | : 211 |
| Release | : 2020-04-28 |
| Genre | : Computers |
| ISBN | : 1787782204 |
Download ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition Book in PDF, ePub and Kindle
ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
| Author | : Claire Agutter |
| Publisher | : IT Governance Publishing Ltd |
| Total Pages | : 79 |
| Release | : 2020-04-14 |
| Genre | : Computers |
| ISBN | : 1787782158 |
Download ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition Book in PDF, ePub and Kindle
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.
| Author | : Jan van Bon |
| Publisher | : Van Haren |
| Total Pages | : 141 |
| Release | : 2019-04-30 |
| Genre | : Architecture |
| ISBN | : 9401804400 |
Download ITIL® 4 – A Pocket Guide Book in PDF, ePub and Kindle
The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
| Author | : Abhinav Krishna Kaiser |
| Publisher | : Apress |
| Total Pages | : 453 |
| Release | : 2020-11-26 |
| Genre | : Computers |
| ISBN | : 9781484263600 |
Download Become ITIL® 4 Foundation Certified in 7 Days Book in PDF, ePub and Kindle
Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry
| Author | : Liz Gallacher |
| Publisher | : John Wiley & Sons |
| Total Pages | : 420 |
| Release | : 2012-08-15 |
| Genre | : Computers |
| ISBN | : 1119943647 |
Download ITIL Foundation Exam Study Guide Book in PDF, ePub and Kindle
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
| Author | : Great Britain. Office of Government Commerce |
| Publisher | : The Stationery Office |
| Total Pages | : 278 |
| Release | : 2007-05-30 |
| Genre | : Business & Economics |
| ISBN | : 0113310455 |
Download Service strategy Book in PDF, ePub and Kindle
Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management
| Author | : Axelos |
| Publisher | : Tso, the Stationery Office |
| Total Pages | : 188 |
| Release | : 2020-02 |
| Genre | : |
| ISBN | : 9780113316403 |
Download ITIL 4 High-Velocity IT Book in PDF, ePub and Kindle
ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.
| Author | : Abhinav Krishna Kaiser |
| Publisher | : Apress |
| Total Pages | : 263 |
| Release | : 2016-12-30 |
| Genre | : Computers |
| ISBN | : 1484221648 |
Download Become ITIL Foundation Certified in 7 Days Book in PDF, ePub and Kindle
Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.
| Author | : AXELOS |
| Publisher | : |
| Total Pages | : |
| Release | : |
| Genre | : |
| ISBN | : 9780113316861 |
Download ITIL 4 Master Pack (PDF) Book in PDF, ePub and Kindle
The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master
