Itilr 2011 Edition A Pocket Guide PDF Download
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| Author | : Jan van Bon a.o. |
| Publisher | : Van Haren |
| Total Pages | : 193 |
| Release | : 2011-12-30 |
| Genre | : Education |
| ISBN | : 9087536763 |
Download ITIL® 2011 Edition – A Pocket Guide Book in PDF, ePub and Kindle
Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG’s ITIL Foundation Certificate syllabus. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.
| Author | : Jan van Bon |
| Publisher | : Van Haren |
| Total Pages | : 193 |
| Release | : 1970-01-01 |
| Genre | : Architecture |
| ISBN | : 9087539258 |
Download ITIL® 2011 Edition - A Pocket Guide Book in PDF, ePub and Kindle
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the ‘lifecycle’ approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of AXELOS’ ITIL Foundation Certificate syllabus.
| Author | : Liz Gallacher |
| Publisher | : John Wiley & Sons |
| Total Pages | : 420 |
| Release | : 2012-08-15 |
| Genre | : Computers |
| ISBN | : 1119943647 |
Download ITIL Foundation Exam Study Guide Book in PDF, ePub and Kindle
Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.
| Author | : Jan van Bon |
| Publisher | : Van Haren |
| Total Pages | : 141 |
| Release | : 2019-04-30 |
| Genre | : Architecture |
| ISBN | : 9401804400 |
Download ITIL® 4 – A Pocket Guide Book in PDF, ePub and Kindle
The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
| Author | : Peter Farenden |
| Publisher | : John Wiley & Sons |
| Total Pages | : 393 |
| Release | : 2012-04-23 |
| Genre | : Business & Economics |
| ISBN | : 1119950139 |
Download ITIL For Dummies Book in PDF, ePub and Kindle
ITIL For Dummies provides an easy-to-understand introduction to using best practice guidance within IT service management. It breaks down the 5 stages of the service lifecycle into digestible chunks, helping you to ensure that customers receive the best possible IT experience. Whether readers need to identify their customers' needs, design and implement a new IT service, or monitor and improve an existing service, this official guide provides a support framework for IT-related activities and the interactions of IT technical personnel with business customers and users. Understanding how ITIL can help you Getting to grips with ITIL processes and the service lifecycle Implementing ITIL into your day to day work Learn key skills in planning and carrying out design and implementation projects
| Author | : Claire Agutter |
| Publisher | : IT Governance Publishing |
| Total Pages | : 140 |
| Release | : 2012-09-06 |
| Genre | : Business & Economics |
| ISBN | : 1849284008 |
Download ITIL Foundation Essentials Book in PDF, ePub and Kindle
ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.
| Author | : Jan van Bon |
| Publisher | : Van Haren |
| Total Pages | : 135 |
| Release | : 2019-04-30 |
| Genre | : Architecture |
| ISBN | : 9401804419 |
Download ITIL® 4 – A Pocket Guide Book in PDF, ePub and Kindle
The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: • understanding the key concepts of service management • understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management • understanding the four dimensions of service management • understanding the purpose and components of the ITIL service value system • understanding the six activities of the service value chain, and how they interconnect • knowing the purpose and key terms of 15 of the 34 ITIL practices • understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business.
| Author | : Remko van der Pols |
| Publisher | : Van Haren |
| Total Pages | : 161 |
| Release | : 2012-06-06 |
| Genre | : Architecture |
| ISBN | : 908753812X |
Download BiSL® 2nd Edition - Pocket Guide Book in PDF, ePub and Kindle
This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how BiSL® can help. Effective management of business information is critically important for modern organizations. The Business Information Systems Library (BiSL) is a generic framework and a domain standard which is consistent with ITIL and ASL. As outsourcing of ICT activities increases, it is essential to maintain control of the services being delivered.
| Author | : Pierre Bernard |
| Publisher | : Van Haren |
| Total Pages | : 473 |
| Release | : 1970-01-01 |
| Genre | : Architecture |
| ISBN | : 9087539231 |
Download Foundations of ITIL® 2011 Edition Book in PDF, ePub and Kindle
For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade. The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement
| Author | : George Kinnear |
| Publisher | : The Stationery Office |
| Total Pages | : 166 |
| Release | : 2010-11-08 |
| Genre | : Business & Economics |
| ISBN | : 9780113312726 |
Download Planning, protection and optimization ITIL V3 intermediate capability handbook Book in PDF, ePub and Kindle
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
