Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download Itil V3 Service Capability Soa Service Offerings And Agreements Of It Services Best Practices PDF full book. Access full book title Itil V3 Service Capability Soa Service Offerings And Agreements Of It Services Best Practices.
| Author | : Ivanka;Malone Menken (Tim;Blokdijk, Gerard) |
| Publisher | : |
| Total Pages | : 159 |
| Release | : 2009 |
| Genre | : |
| ISBN | : 9781282197558 |
| Author | : Gerard Blokdijk |
| Publisher | : |
| Total Pages | : 210 |
| Release | : 2009 |
| Genre | : Computers |
| ISBN | : 9781742441764 |
The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting into ITIL V3 SOA. The industry recognized best practices for Service Offerings and Agreements (SOA) can be utilized by any IT organization to assist in the development and management of high quality IT services while still maintaining cost effectiveness and customer satisfaction. To support organizations and individuals in this goal, this workbook covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL SOA areas: Service Portfolio, Financial, Demand, Service Catalogue, Service Level and Supplier Management. Service Offerings and Agreements Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices within this scope, including: - Service Portfolio Management: Which seeks to provide capabilities for managing investments into IT and maximizing them for value. - Financial Management: Providing transparency into the costs incurred in the provision of services and the development of funding models for recovering IT costs. - Demand Management: To assist in identifying and understanding patterns of business activity that generate demand for IT services and to reduce excess capacity needs. - Service Catalogue Management: To provide mechanisms by which the available service offerings are communicated and understood by customers and the IT organization. - Service Level Management: Which ensures that a service-oriented approach is taken in the development of service offerings and their associated agreements with customers. - Supplier Management: To ensure that a seamless level of quality is provided for IT services and that value for money is obtained in any supplier arrangements. The information provided in this workbook is based on version 3 of the ITIL framework, predominantly focusing on the volumes of Service Strategy and Service Design. This book is designed to complement the accredited online learning materials, and is an extension of the learner experience to ensure students can successfully study in accordance to their individual learning style. Other guidance provided includes: - Suggested templates and criteria for implementing Service Offerings and Agreements (SOA) processes. - Explanation of the more abstract ITIL concepts to improve understanding. - Review questions to assist in the understanding of the various SOA concepts. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, should do at least as well as the first edition, which is a bestseller.
| Author | : Ivanka Menken |
| Publisher | : |
| Total Pages | : 210 |
| Release | : 2009 |
| Genre | : Computers |
| ISBN | : 9781742441771 |
The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 SOA Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Service Offerings and Agreements. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle * Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Offerings and Agreements processes * The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence * How to measure Service Offerings and Agreements performance * The importance of IT Security and how it supports Service Offerings and Agreements * Understanding technology and implementation requirements in support of Service Offerings and Agreements * The challenges, critical success factors and risks related with Service Offerings and Agreements As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 SOA and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller.
| Author | : Alison Cartlidge |
| Publisher | : The Stationery Office |
| Total Pages | : 148 |
| Release | : 2010-11-08 |
| Genre | : Business & Economics |
| ISBN | : 9780113312702 |
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
| Author | : Ivanka Menken |
| Publisher | : |
| Total Pages | : 160 |
| Release | : 2009 |
| Genre | : Computers |
| ISBN | : 9781921573637 |
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. 'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.' On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Service Offerings and Agreements. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle * Knowing the important role of Service Offerings and Agreements inservice provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Offerings and Agreements processes * The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence * How to measure Service Offerings and Agreements performance * The importance of IT Security and how it supports Service Offerings and Agreements * Understanding technology and implementation requirements in support of Service Offerings and Agreements * The challenges, critical success factors and risks related with Service Offerings and Agreements As well as preparing participants for the exam. Pre-requisites: ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Service Offerings and Agreements Book * Exercises + Answers * Mock Exam questions
| Author | : AXELOS |
| Publisher | : |
| Total Pages | : |
| Release | : 2014-10-31 |
| Genre | : |
| ISBN | : 9780113314508 |
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
| Author | : Ivanka Menken |
| Publisher | : |
| Total Pages | : 488 |
| Release | : 2011 |
| Genre | : |
| ISBN | : 9781743333921 |
The first and second edition of this book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL SOA Certificate. Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good. On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course; you are out of touch with your work for 5 days and including the course fee: the costs are insurmountable. Take the online learning option instead and study at your own pace. Course Description: This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements. Learning Objectives: At the end of this course, the learner will gain competencies in: * Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle * Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Offerings and Agreements processes * The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence * How to measure Service Offerings and Agreements performance * The importance of IT Security and how it supports Service Offerings and Agreements * Understanding technology and implementation requirements in support of Service Offerings and Agreements * The challenges, critical success factors and risks related with Service Offerings and Agreements Pre-requisites: ITIL Foundation Certificate, it is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program. Delivery: The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG examination. This program is an eLearning Program, your access details to the elearning course are in the book. Program Materials: * Access to presentations with trainer audio * The Art of Service Service Offerings and Agreements Book * Exercises + Answers * Mock Exam questions Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL SOA and paves the way to ITIL Expert Certification, should do at least as well as the first and second edition, which are bestsellers.
| Author | : Ivanka;Malone Menken (Tim;Blokdijk, Gerard) |
| Publisher | : |
| Total Pages | : 158 |
| Release | : 2009 |
| Genre | : |
| ISBN | : 9781282275898 |
| Author | : Axelos |
| Publisher | : |
| Total Pages | : 192 |
| Release | : 2014-10-31 |
| Genre | : |
| ISBN | : 9780113314492 |
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
| Author | : Emereo Pty Limited |
| Publisher | : |
| Total Pages | : 0 |
| Release | : 2008-11 |
| Genre | : |
| ISBN | : 9781921523984 |
This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on effectively monitoring events, and responding to user requests, minimizing the impact of incidents, and identifying and proactively resolving underlying problems. This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines. It provides in-depth knowledge of the ITIL OSA areas: Change Management, Event Management, Incident Management, Request Management, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management. Operational Support and Analysis Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Operational Support and Analysis of IT Services, including: [ Service Management as a Practice [ Service Operation Principals [ The Processes pertaining to Operational Support and Analysis across the Service Lifecycle [ Specific emphasis on the Service Operation Lifecycle processes and roles included in: [ Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service [ Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels [ Request Fulfilment which fulfils a request providing quick and effective access to standard services which business staff can use toimprove their productivity or the quality of business services and products [ Problem Management which prevents problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented [ Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users [ Operational activities of processes covered in other Lifecycle phases such as: [ Change Management [ Service Asset and Configuration Management [ Release and Deployment Management [ Capacity Management [ Availability Management [ Knowledge Management [ Financial Management for IT Services, and [ IT Service Continuity Management [ Organizing for Service Operation which describe functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management and Application Management [ Service Operations and Support Service Operation roles and responsibilities [ Technology and Implementation Considerations The information provided in this book is based on version 3 of the ITIL framework, predominantly focusing on the volume of Service Operations. Other guidance provided includes: [Example template for incident records/tickets. [Suggested criteria for implementing Operational Support and Analysis (OSA) processes. [Explanation of the more abstract ITIL concepts to improve understanding. [Review questions to assist study for the ITIL OSA exam.
