Itil Small Scale Implementation PDF Download
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Author | : Sharon Taylor |
Publisher | : The Stationery Office |
Total Pages | : 116 |
Release | : 2006-01-26 |
Genre | : Business & Economics |
ISBN | : 9780113309801 |
Download ITIL Small-scale Implementation Book in PDF, ePub and Kindle
Supersedes "IT infrastructure practices in small IT units" (1995, ISBN 0113306741).
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Total Pages | : 102 |
Release | : 2005 |
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Download ITIL Small-scale Implementation Book in PDF, ePub and Kindle
Author | : Sharon Taylor |
Publisher | : Stationery Office Books (TSO) |
Total Pages | : 138 |
Release | : 2009 |
Genre | : Business & Economics |
ISBN | : 9780113310784 |
Download ITIL V3 Small-scale Implementation Book in PDF, ePub and Kindle
ITIL V3 Small-Scale Implementation provides guidance to smaller organizations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication considers the significance of size, the characteristics of small organizations, and how to scale ITIL down for small organizations. Key features: A practical guide to scaling ITIL for use in smaller organizations. Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. Supersedes ISBN 9780113309801.
Author | : Jochen Höfenstock |
Publisher | : GRIN Verlag |
Total Pages | : 150 |
Release | : 2009-11-23 |
Genre | : Computers |
ISBN | : 3640477405 |
Download An efficient holistic implementation plan of the ITIL® framework version 3 for SMB Book in PDF, ePub and Kindle
Diploma Thesis from the year 2009 in the subject Computer Science - Commercial Information Technology, grade: 2, Fachhochschule des bfi Wien GmbH (Projektmanagement und Informationstechnik), language: English, abstract: The IT Infrastructure Library (ITIL) framework is a defacto standard for a holistic Service Management approach. In its third version a five stage lifecycle model provides principles, roles, processes and functions next to a plurality of information for the history of a service from the cradle to the grave. Preceding activities ensure an efficient implementation of ITIL framework for different kinds of management systems used by IT departments or service providers for small and medium-sized business (SMB). This master thesis reviews the corresponding theory of ITIL and organisational change management as well as project management methods necessary for ITIL framework implementation. Most small and medium-sized businesses rush into the implementation of ITIL framework because an essential analytic planning was not or ineffectually done. The dependences and coherences between the Service Strategy, Service Design, Service Transition, Service Operation as well as Continual Service Improvement allege how to efficiently implement the holistic ITIL framework. Based on a survey of SMBs experiences and level of organisational maturity this information gets combined and framed in an implementation plan in due consideration of all coherences and dependencies to assure optimum quality of implementation. With such a plan, SMBs are in a position to generate as much as possible achievement compared with an adequate scale of effort. SMB has also the assurance that only the appropriate parts of ITIL framework are affected for its System or Service Management approach. The chain of causation starts with a summary of all five ITIL lifecycle stages and its interfaces next to a survey of SMB’s experiences with such a framework and level of organisational maturity. It ends with an implementation plan based on the participators statements and adequate project management methods for definition of objectives, pinpointing of dependencies, object and work breakdown structures and environment analysis. My major conclusion of this master thesis is that costs saving characteristics of ITIL framework do not appear by ITIL framework implementation. They appear in case of consistent application.
Author | : Donna Knapp |
Publisher | : J. Ross Publishing |
Total Pages | : 257 |
Release | : 2010-08-15 |
Genre | : Business & Economics |
ISBN | : 1604270497 |
Download The ITSM Process Design Guide Book in PDF, ePub and Kindle
The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing, designing, measuring, and integrating ITSM processes. The advice and techniques in this book apply unilaterally to every IT service provider and ITSM framework, standard, and maturity model.
Author | : Rob England |
Publisher | : Two Hills Ltd |
Total Pages | : 149 |
Release | : 2009 |
Genre | : Business & Economics |
ISBN | : 0958296901 |
Download Owning ITIL Book in PDF, ePub and Kindle
Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)
Author | : Prasidh Kumar Mishra |
Publisher | : Gyan Publishing House |
Total Pages | : 360 |
Release | : 2011 |
Genre | : Electronic information resources |
ISBN | : 9788182055209 |
Download Managing Electronic Resources Book in PDF, ePub and Kindle
Author | : Albert Fleischmann |
Publisher | : Springer Nature |
Total Pages | : 282 |
Release | : 2020-03-30 |
Genre | : Computers |
ISBN | : 3030383008 |
Download Contextual Process Digitalization Book in PDF, ePub and Kindle
This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management. The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.
Author | : Rolly Intan |
Publisher | : Springer |
Total Pages | : 599 |
Release | : 2015-03-12 |
Genre | : Computers |
ISBN | : 3662467429 |
Download Intelligence in the Era of Big Data Book in PDF, ePub and Kindle
This book constitutes the refereed proceedings of the 4th International Conference on Soft Computing, Intelligent Systems, and Information Technology, ICSIIT 2015, held in Bali, Indonesia, in March 2015. The 34 revised full papers presented together with 19 short papers, one keynote and 2 invited talks were carefully reviewed and selected from 92 submissions. The papers cover a wide range of topics related to intelligence in the era of Big Data, such as fuzzy logic and control system; genetic algorithm and heuristic approaches; artificial intelligence and machine learning; similarity-based models; classification and clustering techniques; intelligent data processing; feature extraction; image recognition; visualization techniques; intelligent network; cloud and parallel computing; strategic planning; intelligent applications; and intelligent systems for enterprise, government and society.
Author | : Carlos Samitier |
Publisher | : Springer |
Total Pages | : 272 |
Release | : 2016-07-29 |
Genre | : Technology & Engineering |
ISBN | : 3319402838 |
Download Utility Communication Networks and Services Book in PDF, ePub and Kindle
This CIGRE green book begins by addressing the specification and provision of communication services in the context of operational applications for electrical power utilities, before subsequently providing guidelines on the deployment or transformation of networks to deliver these specific communication services. Lastly, it demonstrates how these networks and their services can be monitored, operated, and maintained to ensure that the requisite high level of service quality is consistently achieved.