Introduction To Service Engineering PDF Download
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Author | : Waldemar Karwowski |
Publisher | : John Wiley & Sons |
Total Pages | : 672 |
Release | : 2010-01-12 |
Genre | : Technology & Engineering |
ISBN | : 0470382414 |
Download Introduction to Service Engineering Book in PDF, ePub and Kindle
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Author | : Tomohiko Sakao |
Publisher | : Springer Science & Business Media |
Total Pages | : 287 |
Release | : 2009-11-27 |
Genre | : Technology & Engineering |
ISBN | : 1848829094 |
Download Introduction to Product/Service-System Design Book in PDF, ePub and Kindle
"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.
Author | : Niall Richard Murphy |
Publisher | : "O'Reilly Media, Inc." |
Total Pages | : 552 |
Release | : 2016-03-23 |
Genre | : |
ISBN | : 1491951176 |
Download Site Reliability Engineering Book in PDF, ePub and Kindle
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use
Author | : John R. Karsnitz |
Publisher | : |
Total Pages | : 672 |
Release | : 2012-03 |
Genre | : Engineering design |
ISBN | : 9781133277071 |
Download Engineering Design Book in PDF, ePub and Kindle
ENGINEERING DESIGN: AN INTRODUCTION, 2E, International Edition features an innovative instructional approach emphasizing projects and exploration as learning tools. This engaging book provides an overview of the basic engineering principles that shape our modern world, covering key concepts within a flexible, two-part format. Part I describes the process of engineering and technology product design, while Part II helps develop specific skill sets needed to understand and participate in the process. Opportunities to experiment and learn abound, with projects ranging from technical drawing to designing electrical systems--and more. With a strong emphasis on project-based learning, the book is an ideal resource for anyone interested in preparing for success in an engineering career.
Author | : Jussi Kantola |
Publisher | : CRC Press |
Total Pages | : 584 |
Release | : 2016-04-19 |
Genre | : Business & Economics |
ISBN | : 1439853118 |
Download Knowledge Service Engineering Handbook Book in PDF, ePub and Kindle
Edited by Jussi Kantola, the founding faculty member of the world's first university Knowledge Service Engineering Department at Korea Advanced Institute of Science and Technology, and Waldemar Karwowski from the Department of Industrial Engineering and Management Systems at UCF, Knowledge Service Engineering Handbook defines what knowledge service
Author | : Dr. Ali Jamnia |
Publisher | : CRC Press |
Total Pages | : 423 |
Release | : 2018-06-12 |
Genre | : Technology & Engineering |
ISBN | : 1351372017 |
Download Introduction to Product Design and Development for Engineers Book in PDF, ePub and Kindle
Introduction to Product Design and Development for Engineers provides guidelines and best practices for the design, development, and evaluation of engineered products. Created to serve fourth year undergraduate students in Engineering Design modules with a required project, the text covers the entire product design process and product life-cycle, from the initial concept to the design and development stages, and through to product testing, design documentation, manufacturability, marketing, and sustainability. Reflecting the author's long career as a design engineer, this text will also serve as a practical guide for students working on their capstone design projects.
Author | : Quamrul H. Mazumder |
Publisher | : CRC Press |
Total Pages | : 584 |
Release | : 2018-09-03 |
Genre | : Technology & Engineering |
ISBN | : 1498747515 |
Download Introduction to Engineering Book in PDF, ePub and Kindle
Developed for the Ultimate Introductory Engineering Course Introduction to Engineering: An Assessment and Problem-Solving Approach incorporates experiential, and problem- and activity-based instruction to engage students and empower them in their own learning. This book compiles the requirements of ABET, (the organization that accredits most US engineering, computer science, and technology programs and equivalency evaluations to international engineering programs) and integrates the educational practices of the Association of American Colleges and Universities (AAC&U). The book provides learning objectives aligned with ABET learning outcomes and AAC&U high-impact educational practices. It also identifies methods for overcoming institutional barriers and challenges to implementing assessment initiatives. The book begins with an overview of the assessment theory, presents examples of real-world applications, and includes key assessment resources throughout. In addition, the book covers six basic themes: Use of assessment to improve student learning and educational programs at both undergraduate and graduate levels Understanding and applying ABET criteria to accomplish differing program and institutional missions Illustration of evaluation/assessment activities that can assist faculty in improving undergraduate and graduate courses and programs Description of tools and methods that have been demonstrated to improve the quality of degree programs and maintain accreditation Using high-impact educational practices to maximize student learning Identification of methods for overcoming institutional barriers and challenges to implementing assessment initiative A practical guide to the field of engineering and engineering technology, Introduction to Engineering: An Assessment and Problem-Solving Approach serves as an aid to both instructor and student in developing competencies and skills required by ABET and AAC&U.
Author | : M. David Burghardt |
Publisher | : Prentice Hall |
Total Pages | : 332 |
Release | : 1995 |
Genre | : Technology & Engineering |
ISBN | : |
Download Introduction to the Engineering Profession Book in PDF, ePub and Kindle
An introduction to the field for beginning engineering students, offering an historical perspective and information on technical careers in disciplines such as automotive, chemical, ceramic, materials, and petroleum engineering. Emphasizes the importance of social and political awareness and ethics
Author | : P. A. Dearnley |
Publisher | : Cambridge University Press |
Total Pages | : 798 |
Release | : 2017-01-16 |
Genre | : Technology & Engineering |
ISBN | : 1316785084 |
Download Introduction to Surface Engineering Book in PDF, ePub and Kindle
This highly illustrated reference work covers the three principal types of surface technologies that best protect engineering devices and products: diffusion technologies, deposition technologies, and other less commonly acknowledged surface engineering (SE) techniques. Various applications are noted throughout the text and additionally whole chapters are devoted to specific SE applications across the automotive, gas turbine engine (GTE), metal machining, and biomedical implant sectors. Along with the benefits of SE, this volume also critically examines SE's limitations. Materials degradation pathways - those which can and those which cannot be mitigated by SE - are rigorously explained. Written from a scientific, materials engineering perspective, this concise text is supported by high-quality images and photo-micrographs which show how surfaces can be engineered to overcome the limits of conventionally produced materials, even in complex or hostile operating environments. This book is a useful resource for undergraduate and postgraduate students as well as professional engineers.
Author | : Mohamed Ben-Daya |
Publisher | : John Wiley & Sons |
Total Pages | : 659 |
Release | : 2016-04-04 |
Genre | : Technology & Engineering |
ISBN | : 1118487192 |
Download Introduction to Maintenance Engineering Book in PDF, ePub and Kindle
This introductory textbook links theory with practice using real illustrative cases involving products, plants and infrastructures and exposes the student to the evolutionary trends in maintenance. Provides an interdisciplinary approach which links, engineering, science, technology, mathematical modelling, data collection and analysis, economics and management Blends theory with practice illustrated through examples relating to products, plants and infrastructures Focuses on concepts, tools and techniques Identifies the special management requirements of various engineered objects (products, plants, and infrastructures)