Introduction To Real Itsm PDF Download
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| Author | : Rob England |
| Publisher | : Lulu.com |
| Total Pages | : 126 |
| Release | : 2008-09-10 |
| Genre | : Business & Economics |
| ISBN | : 1409223000 |
Download Introduction to Real ITSM Book in PDF, ePub and Kindle
This book is for those who work in Information Technology (IT) and for those who have IT done to them. Service Management is all the rage in IT at the moment, hence "ITSM". The leading description of ITSM is ITIL®. This book is not about ITIL. Really. Real ITSM⢠is a tongue-in-cheek satirical look at what the real-life practices might be, as compared to the idealised models in frameworks like ITIL or COBIT or ISO20000 or ... "[My wife] read the introduction and said it was the first IT book that held her interest past page two" Change Manager, postal service"I experienced numerous moments of amusement, humor and outright hilarity, which made reading this book at my desk during work hours a bit difficult." Bob GrinsellFor more on Real ITSM (and more samples from the book!) come to the Real ITSM website.
| Author | : OGC - Office of Government Commerce |
| Publisher | : The Stationery Office |
| Total Pages | : 256 |
| Release | : 2007-05-30 |
| Genre | : Business & Economics |
| ISBN | : 9780113310616 |
Download The Official Introduction to the ITIL Service Lifecycle Book in PDF, ePub and Kindle
ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.
| Author | : Van Haren Publishing |
| Publisher | : Van Haren Publishing |
| Total Pages | : 514 |
| Release | : 2007 |
| Genre | : Business & Economics |
| ISBN | : 9789087530518 |
Download IT Service Management Book in PDF, ePub and Kindle
Thorough introduction to the field of IT Service Management and the V3 core books in the IT Infrastructure Library; a guide to specific processes relating to ITIL V3 and Service Management practices; and a guide to all major industry frameworks.
| Author | : Office of Government Commerce |
| Publisher | : The Stationery Office |
| Total Pages | : 256 |
| Release | : 2010-05-12 |
| Genre | : Business & Economics |
| ISBN | : 9780113311316 |
Download Introduction to the ITIL service lifecycle Book in PDF, ePub and Kindle
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
| Author | : Rob England |
| Publisher | : Lulu.com |
| Total Pages | : 65 |
| Release | : 2011-08-01 |
| Genre | : Business & Economics |
| ISBN | : 0958296936 |
Download Basic Service Management Book in PDF, ePub and Kindle
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
| Author | : John Sansbury |
| Publisher | : BCS, The Chartered Institute for IT |
| Total Pages | : 226 |
| Release | : 2016-03-21 |
| Genre | : BUSINESS & ECONOMICS |
| ISBN | : 9781780173184 |
Download IT Service Management Book in PDF, ePub and Kindle
Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
| Author | : AXELOS |
| Publisher | : |
| Total Pages | : |
| Release | : |
| Genre | : |
| ISBN | : 9780113316861 |
Download ITIL 4 Master Pack (PDF) Book in PDF, ePub and Kindle
The 'ITIL 4 Master Pack' comprises of ITIL 4 Foundation and all five Higher Level publications. Managing professional: create, deliver and support (ISBN 9780113316335); Managing professional: drive stakeholder value (ISBN 978011331373); Managing professional: high-velocity IT (ISBN 9780113316410); Managing professional: direct, plan and improve (ISBN 9780113316458); ITIL 4 strategic leader: digital and IT strategy (ISBN 9780113316496); ITIL foundation (4th ed) (ISBN 9780113316069). Their audience ranges from those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL 4 Master
| Author | : Beverly Weed-Schertzer |
| Publisher | : Emerald Group Publishing |
| Total Pages | : 200 |
| Release | : 2019-03-06 |
| Genre | : Business & Economics |
| ISBN | : 1789732514 |
Download Delivering ITSM for Business Maturity Book in PDF, ePub and Kindle
IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.
| Author | : Rob England |
| Publisher | : Two Hills Ltd |
| Total Pages | : 149 |
| Release | : 2009 |
| Genre | : Business & Economics |
| ISBN | : 0958296901 |
Download Owning ITIL Book in PDF, ePub and Kindle
Essential reading for all decision makers (IT-literate or not) who are presented with an ITIL(r) proposal or asked to oversee or own an ITIL project. It explains, in lay-manager's terms, what ITIL is. It reveals what ITIL is good for, what it is bad at, what to expect. It describes how to ensure an ITIL project succeeds, what to require from the project, and how to measure the results. "Score: 10 out of 10... This is a wonderfully irreverent, but totally authoritative, book... It is a slim manual that seeks to debunk the language and meaning of ITIL and relate it to the practical implementation of IT service management... It's a gem of a book that offers a good perspective on what the ITIL v3 manuals take 5 volumes to cover." (British Computer Society)
| Author | : Randy A. Steinberg |
| Publisher | : Trafford Publishing |
| Total Pages | : 216 |
| Release | : 2015-08-07 |
| Genre | : Computers |
| ISBN | : 149076271X |
Download Organizing Itsm Book in PDF, ePub and Kindle
Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizational structures are falling out of date with the shifts created by the introduction of new technologies, expanding services, pace of business change, and the overall trend of lifting IT up and out of the traditional data center and into the cloud. This is about transitioning the IT organization from engineering silos providing capabilities to valued IT services that deliver business value. IT organizations embarking on IT service management must address both cultural and structural barriers in a way that involves the whole enterprise if they are going to be successful. Readers of this book will find practical guidance for transitioning to the people and culture side of IT service management. It identifies pros and cons of different IT organizational models, how to deal with resistance, building a communications plan step-by-step, training considerations, and much more.
