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Implementation of an Enterprise Resource Planning System with Focus on End-User Training

Implementation of an Enterprise Resource Planning System with Focus on End-User Training
Author: Elke Simon
Publisher: diplom.de
Total Pages: 108
Release: 1999-11-24
Genre: Business & Economics
ISBN: 3832419063

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Inhaltsangabe:Abstract: The implementation of an Enterprise Resource Planning (ERP) system refers to Information Systems, Business Processes, and People. Basically, it is a changing procedure in organizations that strive for company-wide high performance. Business Process Transformation is about changing a company s focus - from products to customers. Information Systems are replaced by a homogenous system environment which integrates all information into a common system. The behaviour and skills of the company-wide personnel are adapted to perform in the new "world". The big challenge of the implementation is to have the properly-trained people for a high-performance organization. Unfortunately, most companies do not recognize that need. They underestimate the impact that the human factor has on an ERP approach; they consider the implementation as a software-installation with influence to the business. But, the implementation is much more complex. This thesis is dedicated to all those persons who intend to implement an Enterprise Resource Planning system, and who want to understand the theory of Business Process Transformation and how it is linked to Enterprise Resource Planning. To emphasize the importance of the human factors within the implementation, chapter 4 elaborates on End-User Training as a significant part of an implementation for a company dedicated to becoming a high-performance organization. This paper also includes a case study of an ERP implementation at Mitel Corporation. The case study presents information about the Company, its ERP implementation, and its approach to End-User Training. Inhaltsverzeichnis:Table of Contents: AcknowledgementIII ContentsIV List of IllustrationsVII List of TablesVIII List of TermsIX Abstract1 1.Introduction2 2.Business Process Transformation (BPT)4 2.1Origins of Today s Organisations4 2.1.1History4 2.1.2Typical Business Process5 2.2Business Process Transformation Terminology7 2.2.1Motives for Business Process Transformation7 2.2.2Reengineering - The Radical Change9 2.2.3Improvement - The Incremental Change11 2.2.4Reengineering versus Improvement12 2.3From the Functional to the Process-oriented Organization15 2.3.1Functional Organization15 2.3.2Process-oriented Organization17 3.Enterprise Resource Planning (ERP)19 3.1Business Process Transformation as a Pre-requisite20 3.2SAP R/3 System - A Tool for BPT21 3.2.1Introduction of SAP21 3.2.2SAP R/3 System [...]


Business Information Systems: Concepts, Methodologies, Tools and Applications

Business Information Systems: Concepts, Methodologies, Tools and Applications
Author: Management Association, Information Resources
Publisher: IGI Global
Total Pages: 2476
Release: 2010-06-30
Genre: Computers
ISBN: 1615209700

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Business Information Systems: Concepts, Methodologies, Tools and Applications offers a complete view of current business information systems within organizations and the advancements that technology has provided to the business community. This four-volume reference uncovers how technological advancements have revolutionized financial transactions, management infrastructure, and knowledge workers.


Implementing SAP® CRM

Implementing SAP® CRM
Author: Vivek Kale
Publisher: CRC Press
Total Pages: 518
Release: 2014-12-03
Genre: Business & Economics
ISBN: 1482231425

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In today's competitive business environment, most companies realize that the better they can manage their customer relationships, the more successful they will become. Customer Relationship Management (CRM) software systems are key tools for companies to manage the customer-facing processes of their businesses. However, many companies have resisted implementing this most critical customer-oriented application due in large part to the lack of a single-point resource on implementing a CRM system. This book attempts to fill that gap. Implementing SAP® CRM will help technologists and managers come to grips with the vision, concept, and technology of CRM. It begins by laying out the groundwork for understanding CRM. It explains the concept and context of CRM and the tangible business benefits of CRM adoption. Demonstrating a professional approach to the evaluation and selection of SAP, it details the critical success factors (CSFs), patterns, and anti-patterns of a successful SAP CRM implementation. CRM implementations can add significant benefit to the company’s bottom line only if the company first transforms itself into a customer-centric and customer-responsive enterprise. This book explains what it means to be a customer-centric and responsive enterprise, and provides a framework for business operations based on customer relationships, rather than the traditional four Ps (product, positioning, price, promotion). It further spells out business process reengineering (BPR) strategies to configure internal business processes and operations with SAP CRM to improve customer-facing strategies, services, and relationships.


Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions

Enterprise Information Systems for Business Integration in SMEs: Technological, Organizational, and Social Dimensions
Author: Cruz-Cunha, Maria Manuela
Publisher: IGI Global
Total Pages: 606
Release: 2009-09-30
Genre: Business & Economics
ISBN: 1605668931

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Discusses the main issues, challenges, opportunities, and trends related to the impact of IT on every part of organizational and inter-organizational environments.


Managing Business with SAP

Managing Business with SAP
Author: Linda K. Lau
Publisher: IGI Global
Total Pages: 356
Release: 2005-01-01
Genre: Business & Economics
ISBN: 9781591403784

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Managing Business with SAP: Planning, Implementation and Evaluation is important to all IT managers as it addresses the reasons why many ERP systems fail, and how IT managers can improve the rate of successful implementation.


Handbook of Research on Enterprise 2.0: Technological, Social, and Organizational Dimensions

Handbook of Research on Enterprise 2.0: Technological, Social, and Organizational Dimensions
Author: Cruz-Cunha, Maria Manuela
Publisher: IGI Global
Total Pages: 799
Release: 2013-07-31
Genre: Business & Economics
ISBN: 1466643749

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Workplace technology is evolving at an accelerated pace, driving innovation, productivity, and efficiency to exceedingly high levels. Businesses both small and large must keep up with these changes in order to compete effectively with fellow enterprises. The Handbook of Research on Enterprise 2.0: Technological, Social, and Organizational Dimensions collects the most recent developments in evaluating the technological, organizational, and social dimensions of modern business practices in order to better foster advances in information exchange and collaboration among networks of partners and customers. This crucial reference supports managers and business professionals, as well as members of academia, IT specialists, and network developers in enhancing business practices and obtaining competitive advantage.


Enterprise Information Systems VI

Enterprise Information Systems VI
Author: Isabel Seruca
Publisher: Springer Science & Business Media
Total Pages: 335
Release: 2006-07-08
Genre: Computers
ISBN: 1402036752

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This book contains the best papers of the Sixth International Conference on Enterprise Information Systems (ICEIS 2004), held in Porto (Portugal) and organized by INSTICC (Institute for Systems and Technologies of Information, Communication and Control) in collaboration with PORTUCALENSE UNIVERSITY, who hosted the event. Following the route started in 1999, ICEIS has become a major point of contact between research scientists, engineers and practitioners on the area of business applications of information systems. This conference has received an increased interest every year, from especially from the international academic community, and it is now one of the world largest conferences in its area. This year, five simultaneous tracks were held, covering different aspects related to enterprise computing, including: “Databases and Information Systems Integration”, “Artificial Intelligence and Decision Support Systems”, “Information Systems Analysis and Specification”, “Software Agents and Internet Computing” and “Human-Computer Interaction”. The sections of this book reflect the conference tracks.